Audio version

IRRT

Innovative Practices: Developing Sustainable Programs, Mobilizing Support for Your Library! - IRRT Preconference

FRIDAY, JUNE 22, 2012, 8:30 am – 1:00 pm

Event Code: IRT1

Ticket Prices Early Bird Advance Onsite
ALA Member and Non-Member $75 $75 $75

Come and hear how librarians and administrators from libraries of all sectors showcase creative strategies and practices in developing sustainable partnerships with local organizations. Presenters will discuss case studies of international collaborations between U.S. and international libraries that represent innovative practices in developing program proposals, mobilizing community support, and raising funds. The $75 registration includes light refreshments and lunch. (Program is followed by lunch)

IRRT-Special Event
International Librarians Reception

MONDAY, JUNE 25, 2012, 6:00 – 8:00 pm

Event Code: IRT2

Ticket Prices Early Bird Advance Onsite
ALA Member and Non-Member $40 $40 $45

Please join the International Relations Round Table (IRRT) in welcoming and celebrating with librarians from more than 80 countries at the ALA Annual Conference. Open to all conference attendees, this reception offers a unique opportunity to network with hundreds of information professionals from around the world. Join us for a mixing of culture and ideas, regional cuisine, hors d’oeuvres and open bar (this event is free for international librarians). Advance registration is required. No tickets will be sold at the site.

LEARNRT

LEARNRT - Preconference
Disney’s Approach to Quality Service

FRIDAY, JUNE 22, 2012, 8:00 am – 3:30 pm

Event Code: LRT1

Ticket Prices Advance Onsite
ALA Member $325 $325
Division Member $325 $325
Round Table Member $295 $295
Retired Member $325 $325
Student Member $325 $325
Non-Member $325 $325

Walt Disney’s edict was “Give the public everything you can give them.” Even today, everyone at Disney strives to exceed customer expectations every day. Uncover the secrets behind the Disney service culture. In this program you will examine the model for delivering world-class guest service and discover ways to create a consistent, successful environment for both employees and customers. You can then use these ideas to transform and improve your own library service.


34   ALA ANNUAL CONFERENCE & EXHIBITION / PRELIMINARY PROGRAM      WWW.ALAANNUAL.ORG