Qrcodes, Augmented Realities, and Mobile Library Services
Practical hands-on look at how one small public library implemented highly effective mobile services, utilized qrcodes, and constructed augmented realities to enahce their customer service, reach broader communities, and expand their reach with very minimal cost.
Subjects: Children’s Services, Young Adult Services, Public Relations, Technology
Shift Happens: Leading an Evolution
Rapid changes in technology. Dynamic community demographics. Changing patron needs and expectations. Fiscal constraints. How do we respond? By redefining the way we deliver services and reinvigorating one of our most powerful resources: our staff. King County Library System is strategically restructuring to continue meeting the needs of our patrons and to more proactively engage with the communities we serve. Find out how this process has involved virtually everyone at KCLS and how you might apply these techniques within your organization.
Subjects: Leadership, Public Relations, Marketing, Administration and Management, Personnel and Staffing
PLA / ALSC
Every Child Ready to Read: Implementation Tips!
This program will present information on using the updated ECRR toolkit. Topics will include: parent tip sheets, childcare provider classes, staff training, serving children with special needs, tracking children’s skills, and more!
Subjects: Administration and Management, Children’s Services, Youth Services, Marketing, Public Relations
Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us
Are virtual reference services worth the effort? The answer to that question is a definitive “yes,” but how do we know? A panel of experts discusses ways to look at return-on-investment and evaluation of virtual reference (VR) services and various methods used to assess their effectiveness. Real-life examples of ways this has already been done will be presented as well. Panelists represent a cross-section of different libraries and each will share their unique perspective.
Subjects: Technology, Adult Services, Reference Services
WWW.ALAANNUAL.ORG ALA ANNUAL CONFERENCE & EXHIBITION / PRELIMINARY PROGRAM 87