Healthcare Design - August 2016 - 111


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Q&A

with Christine Hardin
LEED AP, EDAC, principal, design director
Pickett Design Associates
What role does
collaboration play in your
process? How do you
ensure the right people
have a voice at the design
table?
Effective collaboration is
crucial. It helps to have
everyone on board at the
start of a project so the team
builds mutual respect for
each other and understands
the value of what each
member brings to the
project. Visioning - Goals and
Expectations workshops with
all stakeholders included
create the basis for design
decisions throughout the
project. Shared responsibility
along with mutual
commitment to being the
best you can be is part of a
successful strategy. There
are many project delivery
models and each has
its own unique team
structure. Understanding

team structure and how
the responsibilities are
distributed, along with
the varying degrees of
risk and accountability
will impact collaboration,
communication
methods, and ultimately
performance. 
How has your company
evolved over the years?
Twenty-five years ago, an
interior designer needed
a design degree and was
expected to have good
taste, a sense of color and
style, an understanding of
proportion, the ability to
draw by hand, and some
knowledge of construction.
Today, designers
specializing in healthcare
need an in-depth
knowledge of technology
including BIM, codes
specific to healthcare, the
environmental impact of

projects, evidence-baseddesign (EBD) research
for improving the patient
experience related to
health outcomes, and
the technology tools for
collaborating with multiple
specialty consultants
and project managers.
Through EBD, we have
become more informed on
how our design impacts
the health and safety of
patients, their family, staff,
and people in general.
Our understanding
is enhanced thanks
to organizations and
publications including:
The Center for Health
Design, Planetree, The
HERD Journal, Practice
GreenHealth and the
USGBC. Our goal is to
reduce fear and at the
same time increase trust
as we know this improves
the patient experience.

How will the design of
healthcare spaces change to
meet the demands of today's
consumers?
Today's consumers are more
informed through the internet
and social media. Reading
patient reviews and overall
hospital ratings, plus viewing the
HCAHPS scores published by
the CMS makes improvement
an ongoing necessity. After
touring many Planetreedesignated hospitals around
the country, I am convinced
that the Planetree patientcentered model of care and the
ongoing commitment required to
maintain the designation is what
sets those hospitals apart. We
strive to incorporate Planetree
concepts into each and every
one of our projects. An informed
patient population with higher
expectations will drive positive
innovation. Our clients are
responding with requests for
more patient, family, and staff
amenity spaces, and designs
that create a less stressful
experience with increased
positive distractions through
art, graphics, views, and more
natural-looking architectural
finishes.
www.pickettdesigns.com

H.H. Chao Comprehensive Digestive Disease Center at UC Irvine Medical Center, Orange, Calif. Rendering: Pickett Design Associates.


http://www.pickettdesigns.com http://www.pickettdesigns.com

Table of Contents for the Digital Edition of Healthcare Design - August 2016

Healthcare Design - August 2016
Contents
hcdmagazine.com
Editorial
Show Talk
Monitor
Product Spotlight: Waiting Areas
The Center
Forward Thinkers
Charting a New Course
Whole in One
In the City
Research
First Look
Healthcare Design - August 2016 - Healthcare Design - August 2016
Healthcare Design - August 2016 - Cover2
Healthcare Design - August 2016 - 1
Healthcare Design - August 2016 - Contents
Healthcare Design - August 2016 - 3
Healthcare Design - August 2016 - 4
Healthcare Design - August 2016 - 5
Healthcare Design - August 2016 - hcdmagazine.com
Healthcare Design - August 2016 - 7
Healthcare Design - August 2016 - Editorial
Healthcare Design - August 2016 - 9
Healthcare Design - August 2016 - Show Talk
Healthcare Design - August 2016 - 11
Healthcare Design - August 2016 - 12
Healthcare Design - August 2016 - 13
Healthcare Design - August 2016 - Monitor
Healthcare Design - August 2016 - 15
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Healthcare Design - August 2016 - 17
Healthcare Design - August 2016 - 18
Healthcare Design - August 2016 - 19
Healthcare Design - August 2016 - 20
Healthcare Design - August 2016 - 21
Healthcare Design - August 2016 - 22
Healthcare Design - August 2016 - 23
Healthcare Design - August 2016 - Product Spotlight: Waiting Areas
Healthcare Design - August 2016 - 25
Healthcare Design - August 2016 - 26
Healthcare Design - August 2016 - 27
Healthcare Design - August 2016 - The Center
Healthcare Design - August 2016 - 29
Healthcare Design - August 2016 - 30
Healthcare Design - August 2016 - 31
Healthcare Design - August 2016 - Forward Thinkers
Healthcare Design - August 2016 - 33
Healthcare Design - August 2016 - 34
Healthcare Design - August 2016 - 35
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Healthcare Design - August 2016 - 37
Healthcare Design - August 2016 - 38
Healthcare Design - August 2016 - 39
Healthcare Design - August 2016 - Charting a New Course
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Healthcare Design - August 2016 - 42
Healthcare Design - August 2016 - 43
Healthcare Design - August 2016 - 44
Healthcare Design - August 2016 - 45
Healthcare Design - August 2016 - Whole in One
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Healthcare Design - August 2016 - 55
Healthcare Design - August 2016 - In the City
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Healthcare Design - August 2016 - 60
Healthcare Design - August 2016 - 61
Healthcare Design - August 2016 - Research
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Healthcare Design - August 2016 - 151
Healthcare Design - August 2016 - First Look
Healthcare Design - August 2016 - 153
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Healthcare Design - August 2016 - 155
Healthcare Design - August 2016 - 156
Healthcare Design - August 2016 - 157
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Healthcare Design - August 2016 - Cover3
Healthcare Design - August 2016 - Cover4
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