Healthcare Design - August 2016 - 99


H E A LT H C A R E D E S I G N S H O W C A S E
AMBULATORY CARE CENTER, PHYSICIAN SUITE

Greater Baltimore Medical Center Family Care Associates BALTIMORE
Submitted by: CR Goodman Associates ANNAPOLIS, MD.
CR Goodman Associates worked

of the Family Care Associates practice

closely with Greater Baltimore Medical

was evaluated and the ideal state for the

Center (GBMC) to design a state-of-the-

practice was envisioned.

art family care suite.

With goals to maximize staff ef-

Acknowledging that changes in

ficiency and minimize patient wait time,

healthcare are causing a shift toward

the design incorporates separation of

outpatient care, and with the patient-

flow between on-stage and off-stage ar-

centered medical home model taking

eas. Upon arrival, patients are escorted

hold, GBMC wanted its new family

to same-handed wellness rooms and

care suite to be a model of excellence

checked in. Patients and doctors enter

for its ambulatory practices. Before

on opposite sides of the rooms, and the

putting pen to paper, an integrated team

entire appointment, from check-in to

composed of key personnel from GBMC

check-out, is completed in-room. Stan-

and representatives from CR Goodman

dardized supplies are stocked off-stage

Associates and the Virginia Mason In-

to avoid interruption and eliminate

stitute participated in a week-long Lean

downtime of rooms. The design

workshop where the current condition

eliminates individual physician offices
and instead offers two physician/staff
huddle spaces for private discussions
while off-stage workstations facilitate
communication amongst the care team
throughout the day. Since the care team
no longer works in silos, the physicians
are able to efficiently communicate decisions in real time and patient wait time
is reduced.
The resulting workflow is more
efficient, reducing the overall length
of each patient's visit without reducing
time spent with their physician. As a
result, the practice has seen an increase
in HCAHPS scores and overall patient
satisfaction. This design model has
been replicated within other areas of the
Greater Baltimore Medical Associates
organization due to the overwhelming
success of this project.

Project category: Remodel/renovation
Chief administrator: John B. Chessare, MD, CEO, GBMC; Bennet Beres, COO,
GBMA
Firm: CR Goodman Associates, www.crgoodmanassociates.com
Design team: Chuck R. Goodman, AIA, EDAC, architect; Robyn I. Dubick, CID,
IIDA, LEED AP ID+C, EDAC, interior designer (CR Goodman Associates);
Leach Wallace Associates (MEP engineer)
Photography: Stephanie D. Norberg
Total building area (sq. ft.): 6,100
Construction cost/sq. ft.: Not available
Total construction cost (excluding land): Not available
Completed: October 2014

Supplement to Healthcare Design * 08.16

99


http://www.crgoodmanassociates.com

Table of Contents for the Digital Edition of Healthcare Design - August 2016

Healthcare Design - August 2016
Contents
hcdmagazine.com
Editorial
Show Talk
Monitor
Product Spotlight: Waiting Areas
The Center
Forward Thinkers
Charting a New Course
Whole in One
In the City
Research
First Look
Healthcare Design - August 2016 - Healthcare Design - August 2016
Healthcare Design - August 2016 - Cover2
Healthcare Design - August 2016 - 1
Healthcare Design - August 2016 - Contents
Healthcare Design - August 2016 - 3
Healthcare Design - August 2016 - 4
Healthcare Design - August 2016 - 5
Healthcare Design - August 2016 - hcdmagazine.com
Healthcare Design - August 2016 - 7
Healthcare Design - August 2016 - Editorial
Healthcare Design - August 2016 - 9
Healthcare Design - August 2016 - Show Talk
Healthcare Design - August 2016 - 11
Healthcare Design - August 2016 - 12
Healthcare Design - August 2016 - 13
Healthcare Design - August 2016 - Monitor
Healthcare Design - August 2016 - 15
Healthcare Design - August 2016 - 16
Healthcare Design - August 2016 - 17
Healthcare Design - August 2016 - 18
Healthcare Design - August 2016 - 19
Healthcare Design - August 2016 - 20
Healthcare Design - August 2016 - 21
Healthcare Design - August 2016 - 22
Healthcare Design - August 2016 - 23
Healthcare Design - August 2016 - Product Spotlight: Waiting Areas
Healthcare Design - August 2016 - 25
Healthcare Design - August 2016 - 26
Healthcare Design - August 2016 - 27
Healthcare Design - August 2016 - The Center
Healthcare Design - August 2016 - 29
Healthcare Design - August 2016 - 30
Healthcare Design - August 2016 - 31
Healthcare Design - August 2016 - Forward Thinkers
Healthcare Design - August 2016 - 33
Healthcare Design - August 2016 - 34
Healthcare Design - August 2016 - 35
Healthcare Design - August 2016 - 36
Healthcare Design - August 2016 - 37
Healthcare Design - August 2016 - 38
Healthcare Design - August 2016 - 39
Healthcare Design - August 2016 - Charting a New Course
Healthcare Design - August 2016 - 41
Healthcare Design - August 2016 - 42
Healthcare Design - August 2016 - 43
Healthcare Design - August 2016 - 44
Healthcare Design - August 2016 - 45
Healthcare Design - August 2016 - Whole in One
Healthcare Design - August 2016 - 47
Healthcare Design - August 2016 - 48
Healthcare Design - August 2016 - 49
Healthcare Design - August 2016 - 50
Healthcare Design - August 2016 - 51
Healthcare Design - August 2016 - 52
Healthcare Design - August 2016 - 53
Healthcare Design - August 2016 - 54
Healthcare Design - August 2016 - 55
Healthcare Design - August 2016 - In the City
Healthcare Design - August 2016 - 57
Healthcare Design - August 2016 - 58
Healthcare Design - August 2016 - 59
Healthcare Design - August 2016 - 60
Healthcare Design - August 2016 - 61
Healthcare Design - August 2016 - Research
Healthcare Design - August 2016 - 63
Healthcare Design - August 2016 - 64
Healthcare Design - August 2016 - 65
Healthcare Design - August 2016 - 66
Healthcare Design - August 2016 - 67
Healthcare Design - August 2016 - 68
Healthcare Design - August 2016 - 69
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Healthcare Design - August 2016 - 118
Healthcare Design - August 2016 - 119
Healthcare Design - August 2016 - 120
Healthcare Design - August 2016 - 121
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Healthcare Design - August 2016 - 150
Healthcare Design - August 2016 - 151
Healthcare Design - August 2016 - First Look
Healthcare Design - August 2016 - 153
Healthcare Design - August 2016 - 154
Healthcare Design - August 2016 - 155
Healthcare Design - August 2016 - 156
Healthcare Design - August 2016 - 157
Healthcare Design - August 2016 - 158
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Healthcare Design - August 2016 - Cover3
Healthcare Design - August 2016 - Cover4
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