Healthcare Design - September 2016 - 74


IN

FOCUS

4/11

S T E P 6 : G E N E R AT E C O N S E N S U S T H R O U G H I N F O R M A -

AS CONSTRUCTION PROGRESSED,

T I O N A N D E D U C AT I O N

STAFF FREQUENTLY TOURED THE SITE

Throughout the design process, data was shared with staff to demonstrate predicted improvement in workflow processes. For example, to receive consensus from staff on moving from a centralized
to a decentralized layout, overlays of current-state data were used
in spaghetti diagrams of the future-state prototypes, demonstrating where significant improvements in workflow would be realized. Also, predictions were made based on post-occupancy results
from prior benchmark studies of decentralized environments (e.g., a
5 to 10 percent increase in time spent in patient rooms). As construction progressed, staff frequently toured the construction site and
were able to offer critiques that further refined the overall design.
S T E P 7 : S U S TA I N S U C C E S S

B Y H AV I N G S TA F F S E T

F U T U R E - S TAT E W O R K F L O W S

In the midst of the design process, all frontline staff were asked to participate in a daylong event where staff worked out changes in operations and
flow. This activity empowered staff to ask questions and suggest alternative
solutions. A majority of the time, management was in support of the suggestions and worked to implement them.
STEP 8: INSTITUTE TIME TO GRIEVE, THEN CHANGE

Staff expressed a sense of loss when first caring for patients on the new

AND OFFERED CRITIQUES THAT FURTHER
REFINED THE OVERALL DESIGN.
unit. The decentralized layout was uncomfortable and isolating at first. During this
time, leadership presence was extremely
important for staff morale. Staff were encouraged to provide continued feedback,
which aided in transitioning their frustration into flexibility and acceptance of the
new model of care. To support a decentralized environment and to further reduce nonvalue-added activities, staff advocated for the
following workflow changes post-occupancy:
* A health unit coordinator (HUC) would deliver medications directly from the tube station
to the medication rooms.
* Frequently used supplies would be stocked in
the servers outside of each patient room.


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Table of Contents for the Digital Edition of Healthcare Design - September 2016

Healthcare Design - September 2016
Contents
Editorial
Show Talk
Photo Tour
Conversations Tarters
First Look
The Hcd 10
The Next Wave
Caring for the Caregivers
Color My World
Research
Product Spotlight
The Center
Aia-Aah
Face Time
Healthcare Design - September 2016 - Healthcare Design - September 2016
Healthcare Design - September 2016 - Cover2
Healthcare Design - September 2016 - 1
Healthcare Design - September 2016 - Contents
Healthcare Design - September 2016 - 3
Healthcare Design - September 2016 - 4
Healthcare Design - September 2016 - 5
Healthcare Design - September 2016 - 6
Healthcare Design - September 2016 - 7
Healthcare Design - September 2016 - Editorial
Healthcare Design - September 2016 - 9
Healthcare Design - September 2016 - Show Talk
Healthcare Design - September 2016 - 11
Healthcare Design - September 2016 - Photo Tour
Healthcare Design - September 2016 - 13
Healthcare Design - September 2016 - 14
Healthcare Design - September 2016 - 15
Healthcare Design - September 2016 - 16
Healthcare Design - September 2016 - 17
Healthcare Design - September 2016 - Conversations Tarters
Healthcare Design - September 2016 - 19
Healthcare Design - September 2016 - 20
Healthcare Design - September 2016 - 21
Healthcare Design - September 2016 - First Look
Healthcare Design - September 2016 - 23
Healthcare Design - September 2016 - 24
Healthcare Design - September 2016 - 25
Healthcare Design - September 2016 - The Hcd 10
Healthcare Design - September 2016 - 27
Healthcare Design - September 2016 - 28
Healthcare Design - September 2016 - 29
Healthcare Design - September 2016 - 30
Healthcare Design - September 2016 - 31
Healthcare Design - September 2016 - 32
Healthcare Design - September 2016 - 33
Healthcare Design - September 2016 - 34
Healthcare Design - September 2016 - 35
Healthcare Design - September 2016 - 36
Healthcare Design - September 2016 - 37
Healthcare Design - September 2016 - 38
Healthcare Design - September 2016 - 39
Healthcare Design - September 2016 - 40
Healthcare Design - September 2016 - 41
Healthcare Design - September 2016 - 42
Healthcare Design - September 2016 - 43
Healthcare Design - September 2016 - 44
Healthcare Design - September 2016 - 45
Healthcare Design - September 2016 - 46
Healthcare Design - September 2016 - 47
Healthcare Design - September 2016 - The Next Wave
Healthcare Design - September 2016 - 49
Healthcare Design - September 2016 - 50
Healthcare Design - September 2016 - 51
Healthcare Design - September 2016 - 52
Healthcare Design - September 2016 - 53
Healthcare Design - September 2016 - 54
Healthcare Design - September 2016 - 55
Healthcare Design - September 2016 - 56
Healthcare Design - September 2016 - 57
Healthcare Design - September 2016 - Caring for the Caregivers
Healthcare Design - September 2016 - 59
Healthcare Design - September 2016 - 60
Healthcare Design - September 2016 - 61
Healthcare Design - September 2016 - 62
Healthcare Design - September 2016 - 63
Healthcare Design - September 2016 - 64
Healthcare Design - September 2016 - 65
Healthcare Design - September 2016 - Color My World
Healthcare Design - September 2016 - 67
Healthcare Design - September 2016 - 68
Healthcare Design - September 2016 - 69
Healthcare Design - September 2016 - Research
Healthcare Design - September 2016 - 71
Healthcare Design - September 2016 - 72
Healthcare Design - September 2016 - 73
Healthcare Design - September 2016 - 74
Healthcare Design - September 2016 - 75
Healthcare Design - September 2016 - 76
Healthcare Design - September 2016 - Product Spotlight
Healthcare Design - September 2016 - 78
Healthcare Design - September 2016 - 79
Healthcare Design - September 2016 - 80
Healthcare Design - September 2016 - 81
Healthcare Design - September 2016 - The Center
Healthcare Design - September 2016 - 83
Healthcare Design - September 2016 - Aia-Aah
Healthcare Design - September 2016 - 85
Healthcare Design - September 2016 - 86
Healthcare Design - September 2016 - 87
Healthcare Design - September 2016 - Face Time
Healthcare Design - September 2016 - Cover3
Healthcare Design - September 2016 - Cover4
Healthcare Design - September 2016 - S1
Healthcare Design - September 2016 - S2
Healthcare Design - September 2016 - S3
Healthcare Design - September 2016 - S4
Healthcare Design - September 2016 - S5
Healthcare Design - September 2016 - S6
Healthcare Design - September 2016 - S7
Healthcare Design - September 2016 - S8
Healthcare Design - September 2016 - S9
Healthcare Design - September 2016 - S10
Healthcare Design - September 2016 - S11
Healthcare Design - September 2016 - S12
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