Healthcare Design - September 2016 - 76


in

focus

6/11

"CRITICAL TO QUALITY" (CTQ) PROJECT REQUIREMENTS
GOALS (CTQ)

NEEDS

MEASURE

Patient satisfaction

*
*
*
*

Privacy
Comfortable environment
Space to "call my own"
Sense of control

*
*

HCAHPS scores
Acoustic readings

Family-centered care

*
*

Feel involved in the patient's care
Feel comfortable visiting patients

*

In-room
family zone
accommodations
Family/visitor
satisfaction survey

*
Staff satisfaction

*
*
*
*

Adequate work space
Space to educate/collaborate
Easy access to patient information
Equipment and supplies close at hand

*

Efficiency

*
*
*
*
*

Increase efficiency
Place to chart
Communicate with others
Safe work environment
Focus patient care at the bedside

*
*
*

RN time at bedside
Workflows
Travel distances
(shadowing)

Flow and utilization of
supplies, medications,
equipment, and linens

*

Supplies, medications, equipment, and linens at the
right place, at the right time

*

Time spent hunting
and gathering
(shadowing)

Patient safety

*
*
*

Safe environment that prevents falls
Clean environment free from infection
Efficient way of monitoring each patient

*
*
*

Patient falls
HAI rates
Average length
of stay
Medication errors

*

*

Staff satisfaction
survey
Turnover rates

result, significant improvement was found in
key CtQ measures, such as a 35 percent reduction in patient falls and significant improvement
in patient satisfaction scores around space for
visitors to participate in care (up 25 percent),
quietness (up 15 percent), overall care (up 7 percent), and likelihood to recommend (up 4.5 percent). Also found was a significant increase in
staff time spent in patient rooms (up 6 percent),
along with a significant reduction in staff time
spent traveling (down 6 percent).
Kara Freihoefer, PhD, is a design researcher at
HGA Architects and Engineers (Milwaukee). She
can be reached at K F R E I H O E F E R @ H G A . C O M .
Sarah Cypher, MSN, RN, CMSRN, is a nurse
manager at Froedtert Hospital and the Medical
College of Wisconsin in Milwaukee. She can be
reached at S A R A H . C Y P H E R @ F R O E D T E R T. C O M .
Pamela Scherff, MSN, RN, NE-BC, is the director
of surgical nursing at Froedtert Hospital and the
Medical College of Wisconsin. She can be reached
at P A M E L A . S C H E R F F @ F R O E D T E R T. C O M .


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Table of Contents for the Digital Edition of Healthcare Design - September 2016

Healthcare Design - September 2016
Contents
Editorial
Show Talk
Photo Tour
Conversations Tarters
First Look
The Hcd 10
The Next Wave
Caring for the Caregivers
Color My World
Research
Product Spotlight
The Center
Aia-Aah
Face Time
Healthcare Design - September 2016 - Healthcare Design - September 2016
Healthcare Design - September 2016 - Cover2
Healthcare Design - September 2016 - 1
Healthcare Design - September 2016 - Contents
Healthcare Design - September 2016 - 3
Healthcare Design - September 2016 - 4
Healthcare Design - September 2016 - 5
Healthcare Design - September 2016 - 6
Healthcare Design - September 2016 - 7
Healthcare Design - September 2016 - Editorial
Healthcare Design - September 2016 - 9
Healthcare Design - September 2016 - Show Talk
Healthcare Design - September 2016 - 11
Healthcare Design - September 2016 - Photo Tour
Healthcare Design - September 2016 - 13
Healthcare Design - September 2016 - 14
Healthcare Design - September 2016 - 15
Healthcare Design - September 2016 - 16
Healthcare Design - September 2016 - 17
Healthcare Design - September 2016 - Conversations Tarters
Healthcare Design - September 2016 - 19
Healthcare Design - September 2016 - 20
Healthcare Design - September 2016 - 21
Healthcare Design - September 2016 - First Look
Healthcare Design - September 2016 - 23
Healthcare Design - September 2016 - 24
Healthcare Design - September 2016 - 25
Healthcare Design - September 2016 - The Hcd 10
Healthcare Design - September 2016 - 27
Healthcare Design - September 2016 - 28
Healthcare Design - September 2016 - 29
Healthcare Design - September 2016 - 30
Healthcare Design - September 2016 - 31
Healthcare Design - September 2016 - 32
Healthcare Design - September 2016 - 33
Healthcare Design - September 2016 - 34
Healthcare Design - September 2016 - 35
Healthcare Design - September 2016 - 36
Healthcare Design - September 2016 - 37
Healthcare Design - September 2016 - 38
Healthcare Design - September 2016 - 39
Healthcare Design - September 2016 - 40
Healthcare Design - September 2016 - 41
Healthcare Design - September 2016 - 42
Healthcare Design - September 2016 - 43
Healthcare Design - September 2016 - 44
Healthcare Design - September 2016 - 45
Healthcare Design - September 2016 - 46
Healthcare Design - September 2016 - 47
Healthcare Design - September 2016 - The Next Wave
Healthcare Design - September 2016 - 49
Healthcare Design - September 2016 - 50
Healthcare Design - September 2016 - 51
Healthcare Design - September 2016 - 52
Healthcare Design - September 2016 - 53
Healthcare Design - September 2016 - 54
Healthcare Design - September 2016 - 55
Healthcare Design - September 2016 - 56
Healthcare Design - September 2016 - 57
Healthcare Design - September 2016 - Caring for the Caregivers
Healthcare Design - September 2016 - 59
Healthcare Design - September 2016 - 60
Healthcare Design - September 2016 - 61
Healthcare Design - September 2016 - 62
Healthcare Design - September 2016 - 63
Healthcare Design - September 2016 - 64
Healthcare Design - September 2016 - 65
Healthcare Design - September 2016 - Color My World
Healthcare Design - September 2016 - 67
Healthcare Design - September 2016 - 68
Healthcare Design - September 2016 - 69
Healthcare Design - September 2016 - Research
Healthcare Design - September 2016 - 71
Healthcare Design - September 2016 - 72
Healthcare Design - September 2016 - 73
Healthcare Design - September 2016 - 74
Healthcare Design - September 2016 - 75
Healthcare Design - September 2016 - 76
Healthcare Design - September 2016 - Product Spotlight
Healthcare Design - September 2016 - 78
Healthcare Design - September 2016 - 79
Healthcare Design - September 2016 - 80
Healthcare Design - September 2016 - 81
Healthcare Design - September 2016 - The Center
Healthcare Design - September 2016 - 83
Healthcare Design - September 2016 - Aia-Aah
Healthcare Design - September 2016 - 85
Healthcare Design - September 2016 - 86
Healthcare Design - September 2016 - 87
Healthcare Design - September 2016 - Face Time
Healthcare Design - September 2016 - Cover3
Healthcare Design - September 2016 - Cover4
Healthcare Design - September 2016 - S1
Healthcare Design - September 2016 - S2
Healthcare Design - September 2016 - S3
Healthcare Design - September 2016 - S4
Healthcare Design - September 2016 - S5
Healthcare Design - September 2016 - S6
Healthcare Design - September 2016 - S7
Healthcare Design - September 2016 - S8
Healthcare Design - September 2016 - S9
Healthcare Design - September 2016 - S10
Healthcare Design - September 2016 - S11
Healthcare Design - September 2016 - S12
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