Healthcare Design - April 2017 - 40
IN
FOCUS
4/6
4. Veterans deserve more than they expect
Although veterans deserve a superlative facility, they weren't interested in
grandeur or luxury. When shown some waiting room chair options, the veterans didn't want ornamentation or decoration. Instead, they wanted simple spaces, materials, and furnishings that
were characterized by utility rather than exTHIS RESEARCH PROVIDED
travagance.
Veterans also prioritized places for rest
MEANINGFUL AND DEEPER
and contemplation on campus. To address
INSIGHTS THAT MAY NOT
this preference, the design team borrowed
HAVE BEEN DISCOVERED VIA
from the traditional urban design typology
in New Orleans-the courtyard-and inA TRADITIONAL PROCESS.
corporated eight major and several smaller
courtyards on the site, from a civic-scaled
ceremonial entry to places for quiet contemplation. Research also highlighted the importance of a chapel as a place of hope and spirituality, so a
nondenominational space was added in a courtyard located between the
two patient room wings. This freestanding building has windows to bring
in natural light and incorporates stained-glass panels from the original
VA medical center. Art also plays a prominent role at the new medical
center, with an integrated program that includes paintings, sculptures,
music, art-making activities, and creative events programming. One example of this is a three-story VA departmental seal located in the concourse near the main entrance, serving as a visual focal point on campus.
40
APRIL 2017
HCDMAGAZINE.COM
RESULTS
This robust research and veteran engagement
provided meaningful and deeper insights that
may not have been discovered through a more
typical design process. The participatory approach also allowed the client and customers
the opportunity to connect in a more direct, insightful way throughout the design process. For
the design team, it was an exercise in building
empathy and created a clearer understanding
of the end users-including the VA leadership,
veterans, and their families. NBBJ is now incorporating this research-intensive process into all
of the firm's healthcare work, particularly in areas with specialized patient populations, such as
behavioral health, neuroscience, oncology, and
pediatrics.
Ryan Hullinger, AIA, is a partner at NBBJ (Columbus, Ohio). He can be reached at R H U L L I N G E R @
N B B J . C O M . Susan Bower, RN, is a principal at
NBBJ. She can be reached at S B O W E R @ N B B J .
COM.
http://www.sikafloorusa.com
http://www.sikafloorusa.com
Healthcare Design - April 2017
Table of Contents for the Digital Edition of Healthcare Design - April 2017
Healthcare Design - April 2017
Contents
Editorial
Show Talk
Building a Connection
Finding Peace
Modern Age
Scaling Back
Research
Product Spotlight
The Center
Aia-Aah
Face Time
Healthcare Design - April 2017 - Intro
Healthcare Design - April 2017 - Healthcare Design - April 2017
Healthcare Design - April 2017 - Cover2
Healthcare Design - April 2017 - 1
Healthcare Design - April 2017 - 2
Healthcare Design - April 2017 - Contents
Healthcare Design - April 2017 - 4
Healthcare Design - April 2017 - 5
Healthcare Design - April 2017 - 6
Healthcare Design - April 2017 - 7
Healthcare Design - April 2017 - 8
Healthcare Design - April 2017 - Editorial
Healthcare Design - April 2017 - Show Talk
Healthcare Design - April 2017 - 11
Healthcare Design - April 2017 - 12
Healthcare Design - April 2017 - Building a Connection
Healthcare Design - April 2017 - 14
Healthcare Design - April 2017 - 15
Healthcare Design - April 2017 - Finding Peace
Healthcare Design - April 2017 - 17
Healthcare Design - April 2017 - 18
Healthcare Design - April 2017 - 19
Healthcare Design - April 2017 - Modern Age
Healthcare Design - April 2017 - 21
Healthcare Design - April 2017 - 22
Healthcare Design - April 2017 - 23
Healthcare Design - April 2017 - 24
Healthcare Design - April 2017 - 25
Healthcare Design - April 2017 - 26
Healthcare Design - April 2017 - 27
Healthcare Design - April 2017 - Scaling Back
Healthcare Design - April 2017 - 29
Healthcare Design - April 2017 - 30
Healthcare Design - April 2017 - 31
Healthcare Design - April 2017 - 32
Healthcare Design - April 2017 - 33
Healthcare Design - April 2017 - 34
Healthcare Design - April 2017 - Research
Healthcare Design - April 2017 - 36
Healthcare Design - April 2017 - 37
Healthcare Design - April 2017 - 38
Healthcare Design - April 2017 - 39
Healthcare Design - April 2017 - 40
Healthcare Design - April 2017 - 41
Healthcare Design - April 2017 - Product Spotlight
Healthcare Design - April 2017 - 43
Healthcare Design - April 2017 - 44
Healthcare Design - April 2017 - 45
Healthcare Design - April 2017 - 46
Healthcare Design - April 2017 - The Center
Healthcare Design - April 2017 - 48
Healthcare Design - April 2017 - Aia-Aah
Healthcare Design - April 2017 - 50
Healthcare Design - April 2017 - 51
Healthcare Design - April 2017 - 52
Healthcare Design - April 2017 - 53
Healthcare Design - April 2017 - 54
Healthcare Design - April 2017 - 55
Healthcare Design - April 2017 - Face Time
Healthcare Design - April 2017 - Cover3
Healthcare Design - April 2017 - Cover4
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