Healthcare Design - May 2018 - 11

EDITORIAL
EDITORIAL ADVISORY BOARD

Hank Adams

ALL ABOARD

Getting buy-in for improving patient experience
may be easier to achieve than you think
By Jennifer Kovacs Silvis

Carolyn BaRoss
Jody Barry

PERKINS+WILL

ADVENTIST CARE CENTERS

Jeffrey Brand
Sam Burnette

HDR

PERKINS EASTMAN

EARL S WENSSON ASSOCIATES

Sheila F. Cahnman
JUMPG ARDEN CONSULTING LLC

Thomas W. Chessum

CO ARCHITECTS

James Crispino
WE'VE ALL HEARD that patient experience is a grow-

ing priority for healthcare organizations, and the
results of Healthcare Design's 2018 A/E/C Survey,
published in the April issue, only confirmed the
trend. Fifty-five percent of our respondents (architecture/engineering and construction firms working in healthcare design) reported "improving
patient experience/satisfaction" as the most common client goal behind projects in 2017, with 60 percent flagging it as a secondary goal.
And although improving experience is on plenty
of organizations' radars, achieving the buy-in of leadership to invest in it isn't
always easy, as Roberto Seif and Joel Worthington of HDR explain in their
column on page 43. The authors lay out a business case, though, presenting
financial incentives for investing in experience design that aren't as obvious
as investing in, say, equipment or technology. The ability to provide a financial
payoff is key-because while many agree experience is important, the chief
financial officers and facilities managers of the world may see more value in
allocating funding elsewhere.
With this in mind, I recently stopped by an event in my hometown of
Cleveland, hosted by the Corporate Realty, Design & Management Institute, a partner organization of the IFMA Healthcare Institute, not really anticipating that I'd hear much on the experience front in a program created
for facilities folks.
The content of sessions did cover the usual suspects like building codes and
compliance, air filtering, sound masking, roofing, and building controls. But
then there was talk about really innovative ideas like the Internet of Things
(IoT) and how it could be integrated into a hospital's lighting system, for example. This could provide practical solutions like asset tracking, predictive
maintenance, and security-pretty standard concerns. But what about indoor
satellite GPS so that patients and visitors can navigate within a building from
their phones or the ability for patients to dim or change the color of patient
room lighting with a swipe of their tablet? That's pure experience.
It occurred to me that experience can mean a lot of things. It doesn't always
have to be a hospitality-inspired lobby with a high-end coffee shop and retail.
It can be small details integrated into the building systems already in place.
It can be sound-masking speakers required for privacy that have the ability
to play music, too. It can be an app that patients download to change the TV
channels in their room.
There's a lot we can do to improve experience, and the best ROI is achieving
it through investments being made anyway. Perhaps the conversation about
designing for experience can be a lot easier than we thought. 

G ENSLER

Christine Hester Devens
Mary Frazier

AECOM

EWINGCOLE

Jocelyn Lum Frederick
H C TANG RAM DESIGN

Catherine L. Gow

F RANCIS CAUFFMAN

Natalie Miovski Hagerty
THE CHILDRE N'S HOS PITAL OF PHILADELPHIA

Laurel Harrison

STANTEC

Suzen L. Heeley
MEMORIAL SLOAN KETTERING CANCER CENTER

Scott Holmes
Walter Jones

BWBR

METROHEALTH SYSTEM

Julie Kent

TRINITY HEALTH

Bryan Langlands
Michael Lied
Jain Malkin

G BBN ARCHITECTS
J AIN MALKIN INC.

Mike McKay
Victoria Navarro
Don Orndoff

ERDMAN

ADVOCATE HEALTH CARE
KAISER PERMANENTE

Diane R.K. Osan

FKP ARCHITECTS

Chris Powers HCA
Andrew Quirk

NBBJ

HEALTHCARE

S KANSKA USA BUILDING

Pamela H. Redden
HKS INC.

William D. Repichowskyj
E4H ARCHITECTURE

Kim Shinn
TLC ENGINEERING FOR ARCHITECTURE

Janet H. Sisolak
UT MD ANDERS ON CANCER CENTER

Karl R. Sonnenberg
ZIMMER GUNS UL F RASCA ARCHITECTS LLP

Kurt Spiering

HGA

Steve Stokes CALLISONRTKL
Jeffrey C. Stouffer
Joseph Strauss

HKS INC.

CLEVELAND CLINIC

Paul E. Strohm
Jocelyn Stroupe

HOK

CANNONDESIGN

Joshua A. Theodore

LEO A DALY

Roger S. Ulrich
CHALMERS UNIVERS ITY OF TECHNOLOGY

Gary L. Vance

VANCE CONSULTING

MAY 2018

11



Table of Contents for the Digital Edition of Healthcare Design - May 2018

Healthcare Design - May 2018
Contents
Editorial
Show Talk
Photo Tour
Just What the Doctor Ordered
Hcd City Scene Photogallery
Research Brief
Bold Moves
Response Time
Strategy the Case for Experience
Product Spotlight Furniture and Casegoods
The Center
Product Innovation Awards
Face Time
Healthcare Design - May 2018 - Healthcare Design - May 2018
Healthcare Design - May 2018 - Cover2
Healthcare Design - May 2018 - 1
Healthcare Design - May 2018 - 2
Healthcare Design - May 2018 - Contents
Healthcare Design - May 2018 - 4
Healthcare Design - May 2018 - 5
Healthcare Design - May 2018 - 6
Healthcare Design - May 2018 - 7
Healthcare Design - May 2018 - 8
Healthcare Design - May 2018 - 9
Healthcare Design - May 2018 - 10
Healthcare Design - May 2018 - Editorial
Healthcare Design - May 2018 - Show Talk
Healthcare Design - May 2018 - 13
Healthcare Design - May 2018 - Photo Tour
Healthcare Design - May 2018 - 15
Healthcare Design - May 2018 - 16
Healthcare Design - May 2018 - 17
Healthcare Design - May 2018 - 18
Healthcare Design - May 2018 - Just What the Doctor Ordered
Healthcare Design - May 2018 - 20
Healthcare Design - May 2018 - 21
Healthcare Design - May 2018 - Hcd City Scene Photogallery
Healthcare Design - May 2018 - 23
Healthcare Design - May 2018 - 24
Healthcare Design - May 2018 - 25
Healthcare Design - May 2018 - Research Brief
Healthcare Design - May 2018 - 27
Healthcare Design - May 2018 - Bold Moves
Healthcare Design - May 2018 - 29
Healthcare Design - May 2018 - 30
Healthcare Design - May 2018 - 31
Healthcare Design - May 2018 - 32
Healthcare Design - May 2018 - 33
Healthcare Design - May 2018 - Response Time
Healthcare Design - May 2018 - 35
Healthcare Design - May 2018 - 36
Healthcare Design - May 2018 - 37
Healthcare Design - May 2018 - 38
Healthcare Design - May 2018 - 39
Healthcare Design - May 2018 - 40
Healthcare Design - May 2018 - 41
Healthcare Design - May 2018 - 42
Healthcare Design - May 2018 - Strategy the Case for Experience
Healthcare Design - May 2018 - 44
Healthcare Design - May 2018 - 45
Healthcare Design - May 2018 - 46
Healthcare Design - May 2018 - 47
Healthcare Design - May 2018 - 48
Healthcare Design - May 2018 - Product Spotlight Furniture and Casegoods
Healthcare Design - May 2018 - 50
Healthcare Design - May 2018 - 51
Healthcare Design - May 2018 - 52
Healthcare Design - May 2018 - The Center
Healthcare Design - May 2018 - 54
Healthcare Design - May 2018 - Product Innovation Awards
Healthcare Design - May 2018 - 56
Healthcare Design - May 2018 - 57
Healthcare Design - May 2018 - 58
Healthcare Design - May 2018 - 59
Healthcare Design - May 2018 - 60
Healthcare Design - May 2018 - 61
Healthcare Design - May 2018 - 62
Healthcare Design - May 2018 - 63
Healthcare Design - May 2018 - Face Time
Healthcare Design - May 2018 - Cover3
Healthcare Design - May 2018 - Cover4
http://www.nxtbook.com/nxtbooks/healthcaredesign/201911
http://www.nxtbook.com/nxtbooks/healthcaredesign/201910
http://www.nxtbook.com/nxtbooks/healthcaredesign/201909
http://www.nxtbook.com/nxtbooks/healthcaredesign/201908
http://www.nxtbook.com/nxtbooks/healthcaredesign/20190607
http://www.nxtbook.com/nxtbooks/healthcaredesign/201905
http://www.nxtbook.com/nxtbooks/healthcaredesign/201904
http://www.nxtbook.com/nxtbooks/healthcaredesign/201903
http://www.nxtbook.com/nxtbooks/healthcaredesign/201902
http://www.nxtbook.com/nxtbooks/healthcaredesign/201901
http://www.nxtbook.com/nxtbooks/healthcaredesign/201812
http://www.nxtbook.com/nxtbooks/healthcaredesign/201811
http://www.nxtbook.com/nxtbooks/healthcaredesign/201810
http://www.nxtbook.com/nxtbooks/healthcaredesign/201809
http://www.nxtbook.com/nxtbooks/healthcaredesign/201808
http://www.nxtbook.com/nxtbooks/healthcaredesign/20180607
http://www.nxtbook.com/nxtbooks/healthcaredesign/201805
http://www.nxtbook.com/nxtbooks/healthcaredesign/201804
http://www.nxtbook.com/nxtbooks/healthcaredesign/201803
http://www.nxtbook.com/nxtbooks/healthcaredesign/201802
http://www.nxtbook.com/nxtbooks/healthcaredesign/201801
http://www.nxtbook.com/nxtbooks/healthcaredesign/201712
http://www.nxtbook.com/nxtbooks/healthcaredesign/201711
http://www.nxtbook.com/nxtbooks/healthcaredesign/201710
http://www.nxtbook.com/nxtbooks/healthcaredesign/201709
http://www.nxtbook.com/nxtbooks/healthcaredesign/201708
http://www.nxtbook.com/nxtbooks/healthcaredesign/201706
http://www.nxtbook.com/nxtbooks/healthcaredesign/201705
http://www.nxtbook.com/nxtbooks/healthcaredesign/201704
http://www.nxtbook.com/nxtbooks/healthcaredesign/201703
http://www.nxtbook.com/nxtbooks/healthcaredesign/201702
http://www.nxtbook.com/nxtbooks/healthcaredesign/201701
http://www.nxtbook.com/nxtbooks/healthcaredesign/201612
http://www.nxtbook.com/nxtbooks/healthcaredesign/201611
http://www.nxtbook.com/nxtbooks/healthcaredesign/201610
http://www.nxtbook.com/nxtbooks/healthcaredesign/201609
http://www.nxtbook.com/nxtbooks/healthcaredesign/201608
http://www.nxtbook.com/nxtbooks/healthcaredesign/20160607
http://www.nxtbook.com/nxtbooks/healthcaredesign/201605
http://www.nxtbook.com/nxtbooks/healthcaredesign/201604
http://www.nxtbook.com/nxtbooks/healthcaredesign/201603
http://www.nxtbook.com/nxtbooks/healthcaredesign/20160102
http://www.nxtbook.com/nxtbooks/healthcaredesign/201512
http://www.nxtbook.com/nxtbooks/healthcaredesign/201511
http://www.nxtbook.com/nxtbooks/healthcaredesign/201510
http://www.nxtbook.com/nxtbooks/healthcaredesign/201509
http://www.nxtbook.com/nxtbooks/healthcaredesign/201508
http://www.nxtbook.com/nxtbooks/healthcaredesign/201506
http://www.nxtbook.com/nxtbooks/healthcaredesign/201505
http://www.nxtbook.com/nxtbooks/healthcaredesign/201504
http://www.nxtbook.com/nxtbooks/healthcaredesign/201503
http://www.nxtbook.com/nxtbooks/healthcaredesign/201501
http://www.nxtbook.com/nxtbooks/healthcaredesign/201412
http://www.nxtbook.com/nxtbooks/healthcaredesign/201410
http://www.nxtbook.com/nxtbooks/healthcaredesign/201409
http://www.nxtbook.com/nxtbooks/healthcaredesign/201408
http://www.nxtbook.com/nxtbooks/healthcaredesign/201407
http://www.nxtbook.com/nxtbooks/healthcaredesign/201405
http://www.nxtbook.com/nxtbooks/healthcaredesign/201404
http://www.nxtbook.com/nxtbooks/healthcaredesign/201403
http://www.nxtbook.com/nxtbooks/healthcaredesign/201401
http://www.nxtbook.com/nxtbooks/healthcaredesign/201312
http://www.nxtbook.com/nxtbooks/healthcaredesign/201311
http://www.nxtbook.com/nxtbooks/healthcaredesign/201310
http://www.nxtbook.com/nxtbooks/healthcaredesign/201309
http://www.nxtbook.com/nxtbooks/healthcaredesign/201308
http://www.nxtbookMEDIA.com