Healthcare Design - May 2018 - 36

LE F T : A hallway

in Texas Health
Presbyterian's
freestanding ED in
Rockwall, Texas, is
lined with alcoves to
provide staff quick
access to supply
carts-keeping
supplies within reach
without intruding
on walkways.
B E LO W: Color-coded
carts at the Texas
Health Presbyterian
freestanding ED
help staff easily
differentiate between
them and customize
rooms for different
procedures and uses.

T

HE FEELING S associated with overcrowding, being
shuffled from one area to another, and the uncertainty
of what's next are common pain points for patients visiting emergency departments (EDs). However, it's long
wait times that are the primary patient complaint, according to the American College of Emergency Physicians, significantly impacting patient satisfaction and
outcomes.
As emergency patient volumes continue to increase and existing facilities operate at or near capacity, eliminating the frustrations associated
with ED visits isn't getting any easier. New operational models have been
introduced but only incrementally moved the needle, so now healthcare
organizations are looking to designers for practical solutions to these frustrations, with three primary areas of focus.

The chief culprit behind long wait times is the time spent triaging and diagnosing patients. Typically, a clinically trained triage nurse assesses a
patient's condition using the emergency severity index (ESI) triage scale
to determine how quickly he or she must be treated. Advances in technology such as data-driven decision tools combined with a nurse's clinical expertise, standardized protocols, and artificial
intelligence improve the accuracy of this proDATA WILL EMPOWER
cess, but also save time by more accurately deSTAFF TO IDENTIFY,
termining patients within the ESI scale.
As data empowers staff to identify, evaluate,
EVALUATE, AND
and diagnose patients more quickly, the future
DIAGNOSE PATIENTS
ED will need to incorporate spaces that allow
MORE QUICKLY.
staff to manage patient volumes more efficiently. For example, small rooms with chairs
rather than large rooms with stretchers can be used to fast-track patients
with less severe issues-freeing up treatment rooms and beds for more
acute cases.

36

MAY 2018

HCDMAGAZINE.COM

Rooms for lower-acuity patients not only help
achieve a quicker throughput, but help EDs
utilize spaces for the more complex cases they
were intended to treat. In-room monitors and
cameras in the exam rooms should be considered to accommodate telemedicine consultations for mental health and other specialties,
which can reduce the time patients must wait
for consults and improve follow-up care.
With the advent of wearable and injectable
technology, the design of future EDs should
also consider a larger number of triage spaces
or the addition of kiosk interfaces to download
or view data, from heart rates to blood glucose

CORGAN

TECHNOLOGY


http://www.HCDMAGAZINE.COM

Table of Contents for the Digital Edition of Healthcare Design - May 2018

Healthcare Design - May 2018
Contents
Editorial
Show Talk
Photo Tour
Just What the Doctor Ordered
Hcd City Scene Photogallery
Research Brief
Bold Moves
Response Time
Strategy the Case for Experience
Product Spotlight Furniture and Casegoods
The Center
Product Innovation Awards
Face Time
Healthcare Design - May 2018 - Healthcare Design - May 2018
Healthcare Design - May 2018 - Cover2
Healthcare Design - May 2018 - 1
Healthcare Design - May 2018 - 2
Healthcare Design - May 2018 - Contents
Healthcare Design - May 2018 - 4
Healthcare Design - May 2018 - 5
Healthcare Design - May 2018 - 6
Healthcare Design - May 2018 - 7
Healthcare Design - May 2018 - 8
Healthcare Design - May 2018 - 9
Healthcare Design - May 2018 - 10
Healthcare Design - May 2018 - Editorial
Healthcare Design - May 2018 - Show Talk
Healthcare Design - May 2018 - 13
Healthcare Design - May 2018 - Photo Tour
Healthcare Design - May 2018 - 15
Healthcare Design - May 2018 - 16
Healthcare Design - May 2018 - 17
Healthcare Design - May 2018 - 18
Healthcare Design - May 2018 - Just What the Doctor Ordered
Healthcare Design - May 2018 - 20
Healthcare Design - May 2018 - 21
Healthcare Design - May 2018 - Hcd City Scene Photogallery
Healthcare Design - May 2018 - 23
Healthcare Design - May 2018 - 24
Healthcare Design - May 2018 - 25
Healthcare Design - May 2018 - Research Brief
Healthcare Design - May 2018 - 27
Healthcare Design - May 2018 - Bold Moves
Healthcare Design - May 2018 - 29
Healthcare Design - May 2018 - 30
Healthcare Design - May 2018 - 31
Healthcare Design - May 2018 - 32
Healthcare Design - May 2018 - 33
Healthcare Design - May 2018 - Response Time
Healthcare Design - May 2018 - 35
Healthcare Design - May 2018 - 36
Healthcare Design - May 2018 - 37
Healthcare Design - May 2018 - 38
Healthcare Design - May 2018 - 39
Healthcare Design - May 2018 - 40
Healthcare Design - May 2018 - 41
Healthcare Design - May 2018 - 42
Healthcare Design - May 2018 - Strategy the Case for Experience
Healthcare Design - May 2018 - 44
Healthcare Design - May 2018 - 45
Healthcare Design - May 2018 - 46
Healthcare Design - May 2018 - 47
Healthcare Design - May 2018 - 48
Healthcare Design - May 2018 - Product Spotlight Furniture and Casegoods
Healthcare Design - May 2018 - 50
Healthcare Design - May 2018 - 51
Healthcare Design - May 2018 - 52
Healthcare Design - May 2018 - The Center
Healthcare Design - May 2018 - 54
Healthcare Design - May 2018 - Product Innovation Awards
Healthcare Design - May 2018 - 56
Healthcare Design - May 2018 - 57
Healthcare Design - May 2018 - 58
Healthcare Design - May 2018 - 59
Healthcare Design - May 2018 - 60
Healthcare Design - May 2018 - 61
Healthcare Design - May 2018 - 62
Healthcare Design - May 2018 - 63
Healthcare Design - May 2018 - Face Time
Healthcare Design - May 2018 - Cover3
Healthcare Design - May 2018 - Cover4
http://www.nxtbook.com/nxtbooks/healthcaredesign/201911
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http://www.nxtbook.com/nxtbooks/healthcaredesign/201711
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