Executive Housekeeping Today - May 2008 - (Page 8)

FrUgal (continued from previous page) hance and enrich individuals and organizations. The American Management Association (www.amanet.org) provides a list of steps that a manager can take to break down silos in an organization and these have been paraphrased as follows: • Close communication gaps: Managers need to be conscious that the messages they generate are the same messages that have been received by the person listening to the message. Take a few moments to extend oneself to determine if messages are really being received with the meanings intended. • Reward collaborative and cooperative behavior: Take a few moments to recognize persons on your team who seek to collaborate with others on your team and other teams. Foster collaboration and cooperation. • Encourage innovation: Always try to develop an atmosphere where innovation is rampant and ask questions such as: Why do we do it this way? How can we do it better? What ways do you think we could do it better? Watch how other departments handle similar functions such as yours. How do they perform the function better? What can you learn from them? • Search out opportunities for cross-functional initiatives: Sit down with the peers in your organization and discuss how departments can work together to produce enhanced end results. This networking can be incredibly effective and powerful. Try to see what you do through the eyes of others. Compare notes and bridge the gaps of understanding through sharing and interaction. However, providing a prescriptive list of steps may not identify or resolve the deeper issues. Angela Drummond, President and CEO of SiloSmashers, suggests a series of questions that individuals and organizations can ask to help resolve the issues of silos, and to move from silos to collaboration: • Does your organizational structure promote collaboration or do silos exist? • Do you have collaboration in your culture and as a part of your value system? • Do you have the infrastructure for effective collaboration? • Do you believe in collaboration? • Do you model that belief? • Do you have a reward system for collaboration? There is no doubt that management experts and industry leaders agree that silos in an organization can be detrimental to individuals and organizations. Anything that we can do as facilities managers to break down these silos will enhance the organization’s effectiveness. Marcel Cite, writing for CAmagazine.com, stated: “Silos reduce efficiency Knocking down theses barriers can be an important contributor to value creation; and it will make way for sharing services, skills, and systems across units and will encourage best practices. Above all, it will also reduce unproductive tension in an organization.” Are we as facilities managers ready to release the energies and vitality of individuals and our organization by becoming silo busters? The challenge is to smash the silos today before the silos explode on us tomorrow. I.E.H.A. Board of Directors President—J. Darrel Hicks, R.E.H. (2-year term) ❖ St. Luke’s Hospital ❖ 232 S. Woods Mill Road, Chesterfield, MO 6307 ❖ (34) 205-6864 ❖ Fax (34) 205-6753 ❖ jdhicks@ieha. org [2006-‘08] President-Elect—Marvin Ellsworth, R.E.H. (2-year term) ❖ Village Shalom ❖ 20 Dawn Avenue, Belton, MO 6402 ❖ (93) 266-8449 ❖ Fax (93) 266-8442 ❖ mellsworth@ieha. org [2006-‘08] Secretary/Treasurer—Eric Bates, R.E.H. (2-year term) ❖ Bethesda Lutheran Homes ❖ 700 Hoffman Drive, Watertown, WI 53094 ❖ (920) 262-6523 ❖ Fax (920) 262-652 ❖ ebates@blhs. org [2006-‘08] Central District—Sherry Sidwell, R.E.H. (4year term) ❖ Community Hospital ❖ 55 N. Madison Avenue, Anderson, IN 460 ❖ (765) 298-558 ❖ fax (765) 298-5836 ❖ ssidwell@ ecommunity.com [2005-‘09] Central International District—Everett McDonald, C.E.H. (-year term) ❖ Cincinnati Northern KY International Airport ❖ P.O. Box 752000, Cincinnati, OH 45275 ❖ (859) 767-3068 ❖ Fax (859) 767-7236 ❖ emcdonald@ cvgairport.com [2007-‘08] Eastern International District—Lorrie Tripp, C.E.H. (4-year term) ❖ University of Connecticut Health Center ❖ 8D Darling St., Southington, CT 06489 ❖ (860) 944-7877 ❖ Fax (860) 679-870 ❖ tripp@adp.uchc.edu [2005-‘09] Florida International District—Debra Archbald, C.E.H., (-year term) ❖ Peabody Hotel Orlando ❖ 980 International Dr., Orlando, FL 3289 ❖ (407) 345-4402 ❖ Fax (407) 3454459 ❖ Debra.archbald@peabodyorlando. com [2007-‘08] Lower Midwest District—David DeLashmutt, C.E.H. (4-year term) ❖ Abel/Sandoz UNL Housing ❖ 860 N 7th, Lincoln, NE 68588 ❖ (402) 472-05 ❖ Fax (402) 472-53 ❖ ddelashmutt@unl.edu [2005-‘09] Middle Atlantic District—Allen McManus, C.E.H. (-year term) ❖ Northern Hospital of Surry County ❖ 830 Rockford St., Mount Airy, NC 27030 ❖ (336) 79-7000 ❖ Fax (336) 79-0302 ❖ amcmanus@nhsc.org [2007-‘08] Penn-Jersey District—Wayne Bledy, C.E.H. (4-year term) ❖ Cadbury Continuing Care Retirement Community ❖ 7 Locust Grove Dr., Cherry Hill, NJ 08003 ❖ (856) 667-4550 ❖ Fax (856) 382-4025 ❖ wbledy@cadbury. org [2005-‘09] Pacific Northwest District—Diana Ronning, C.E.H. (4-year term) ❖ Swedish Medical Center, Environmental Services ❖ 747 Broadway, Seattle, WA 9822 ❖ (206) 386-3436 ❖ Fax (206) 386-2875 ❖ diana.ronning@swedish. org [2005-‘09] Pacific Southwest District—James E. Saley, R.E.H. (-year term) ❖ Waxie Sanitary Supply ❖ 2538 South 3850 West, West Valley, UT 8420 ❖ (80) 972-3295 ❖ Fax (80) 975-7329 ❖ jsaley@waxie.com [2007-‘08] Southeastern District—Floyd Williams, C.E.H. (-year term) ❖ Shriners Hospital for Children ❖ 2203 W. Algonquin Trail, Shreveport, LA 707 ❖ (38) 226-428 ❖ Fax (38) 424-760 ❖ fwilliams@shrinenet.org [2007-‘08] SouthWest District—Louanna Henning, R.E.H. (4-year term) ❖ Four Seasons Resort & Club Dallas at Las Colinas ❖ 450 N. MacArthur Blvd., Irving, TX 75038 ❖ (972) 77-0700 ❖ Fax (972) 77-256 ❖ louannahenning@sbcglobal. net [2005-‘09] (Interim Contact for SWD) Anna Rodriguez, R.E.H. ❖ (956) 350-7000 ❖ anna.rodriguez@hcahealthcare.com Upper Midwest District—Linda Dueno-Dufek, C.E.H. (-year term) ❖ Manitowoc County Court House ❖ 00 S. 8th Street, Manitowoc, WI 54220 ❖ (920) 684-047 ❖ Fax (920) 683-2749 ❖ lindaduenodufek@co.manitowoc. wi.us [2007-‘08] W © Copyright 2008. Alan S. Bigger and Linda B. Bigger. Alan Bigger, R.E.H., is the Director of Facilities at Earlham College in Richmond, IN, and President of APPA. Linda Bigger is a freelance editor. E-mail them at frugalperson@comcast.net. Log on! www.ieha.org 8 Executive Housekeeping Today/May 2008 http://www.amanet.org http://www.ieha.org

Table of Contents Feed for the Digital Edition of Executive Housekeeping Today - May 2008

Executive Housekeeping Today - May 2008 Contents Executive Corner From Ivory Halls to Four-Star Resorts The Ten-Dollar Test Toward Customer Satisfaction Frugal Housekeeper How Green is Your Laundry Not All Microfiber is Created Equal Feature Article - I.E.H.A. Investigates: Issues in Hotel Housekeeping 2008 Candidate Information IHW Product Information The Green Scene 2008 Convention Information Product Highlights Inside the Industry New Members Joint IEHA/ISSA Members CEH/REH Members Advertisers' Index Calendar of Events Inside I.E.H.A. What I.E.H.A. Has Done For Me

Executive Housekeeping Today - May 2008

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