Executive Housekeeping Today - July 2008 - (Page 1)

VOLUME 30 • NUMBER 7 3 9 14 Features 3 Inspecting a Different Way 5 CONTENTS 6 19 Departments Frugal Housekeeper Opening Doors of Opportunity! Learn about the use of PDA-based inspection tools and how they can increase quality in your department, as well as make your routine inspections easier. THe green scene The Green Revolution: Not Your Great-Grandfather’s Revolution Quality in the 21st Century This article defines quality, reviews its impact on the Jan/San industry, and discusses quality customer service. 11 How Eliminating Nuisance Animals Can Increase Quality 13 Healthcare Goes Green Educate yourself on how nuisance animals, and their droppings, can reflect negatively on the quality of your facility, and what you can do to eliminate them. 14 Feature Article 212008 Call to Convention Learn about how your facility can reduce its carbon footprint through real-life examples from the University of Washington Medical Center. Defining Quality Customer Service. 2 17-18 22-25 26 28 29 29 29 29 29 30 30 members ExEcutivE cornEr iHW Product information 2008 convEntion information insidE tHE industry Product HigHligHts nEW mEmbErs Joint iEHa/issa mEmbErs CEH/REH mEmbErs AdvErtisErs’ indEx calEndar of EvEnts insidE i.E.H.a. WHat i.E.H.a. Has donE for mE Cover photo provided by Exeter Healthcare, Inc. in Exeter, NH. Executive Housekeeping Today is published monthly by the International Executive Housekeepers Association, Inc. Bulk rate postage paid at Columbus, OH. Subscription $50 per year. Single copies $3.00. Annual subscription for members of the International Executive Housekeepers Association is $30.63, included in the dues. I.E.H.A. assumes no liability for opinions expressed in editorial contributions to the magazine. The publication of any advertisement is neither an endorsement of the advertiser nor of the products or services advertised. I.E.H.A. is not responsible for claims in advertisements, products, or services advertised. © Copyright 2008, International Executive Housekeepers Association, Inc., All Rights Reserved. Printed in U.S.A. Postmaster: Changes of address should be sent to: I.E.H.A., 00 Eastwind Drive, Suite 30, Westerville, OH 4308-336, (64) 895-766. The W symbol constitutes the end of that article. July 2008/Executive Housekeeping Today

Table of Contents Feed for the Digital Edition of Executive Housekeeping Today - July 2008

Executive Housekeeping Today - July 2008 Contents Executive Corner Inspecting a Different Way Quality in the 21st Century Frugal Housekeeper How Eliminating Nuisance Animals Can Increase Quality Healthcare Goes Green Feature Article IHW Product Information The Green Scene 2008 Call to Convention 2008 Convention Information Inside the Industry Product Highlights New Members Joint IEHA/ISSA Members CEH/REH Members Advertisers' Index Calendar of Events Inside I.E.H.A. What I.E.H.A. Has Done for Me

Executive Housekeeping Today - July 2008

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