Executive Housekeeping Today- August 2008 - (Page 28) riviEra (continued from page 25) tionally for the annual purchase of over 150 different products utilized in the department. The full report that is analyzed is over 85 pages, and it is at that time that the Riviera selects products to test. “We believe in always buying the best product for the best price, not the cheapest price—quality lasts, and you usually do get what you pay for,” says McDonald. Furthermore, McDonald initiated the first Riviera “Hotel Employee Appreciation Day” 19 years ago, by having all managers cater to the employees dining wishes for a day. They also ask the “Toys for Tots” program to join them for the day of celebration and, in return, have donated over $5,000 annually to their Christmas program, and each year have had the distinction of providing the highest monetary donations by employees of any company. McDonald values his membership with I.E.H.A. because Las Vegas has some of the world’s largest hotel and public area spaces in the world; and their giant facilities face incredible challenges getting everything clean in a 24-hour environment with thousands of guests visiting every day. Questions come up, such as, “How do you get those marble floors to shine when there is constant traffic on them?” And I.E.H.A. has members that actually get jobs like that done every day, and some of those members can share their secrets with their brother or sister member through networking. He also believes in this family-type relationship with his employees. “When my employees see me, they know me, they talk to me, I’m real, and I know their names, their children’s, and their grandchildren’s names. We laugh, we play, and we work hard. We spend more time together than with our own families, so each of us belongs to this second family: The Riviera Housekeeping Department,” says position is. We chose cleaning as McDonald. “We want the staff to our profession and are very proud realize they have real value at the of it!” Riviera Hotel, and they are not just #12345 to us. Our department Jimmy McDonald is Director of Househas a variety of employees from keeping Services at the Riviera Hotel all over the globe. Everyone is and Casino in Las Vegas, NV. He may tq_exhouse3_4.5x7.5_71008:TQ-Husky be reached at jmcdonald@theriviera. Page 1 4.5x7.5 3_06 7/10/08 1:34 PM part of the support team—no egos com. are allowed, no matter what your W Health Care • Hotels Long-Term Care and Many More Carts that Lead the Pack in Every Situation! “Join Welcom us at I.E.H.A Sept. 8 e Party Mo .’s n th the Riv 6:30-9pm day a iera Ho tel” t • Linen Transport Carts In-House, Outdoor and Round Tripper • EVS Collection Carts Waste, Biohazardous and Recycling • Hotel Housekeeping and Linen Transport Carts Large and Small Sizes Available and Custom Applications L Series C-Cell Hotel Room Carts Wire Shelving Carts Husky Covers EVS Collection and Bulk Carts View our complete line of carts and covers at: www.tqind.com 866-884-CART (2278) Toll Free TQ Industries, Sequin, TX 78155 email: sales@tqind.com TECNI-QUIP 28 Executive Housekeeping Today/Convention Program 2008 http://www.tqind.com
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