Executive Housekeeping Today - October 2008 - (Page 15)

ceu 1. Measure: Using new, costeffective tools, users can take measurements in their facilities and quickly gain two valuable insights: which areas in the facility needed to be cleaned most; and how well you are cleaning them now. This creates a baseline of current practices. 2. Compare: ICM establishes and provides benchmark data, based on scientific tests by participants. This data will be available through the KaiScience Web portal at www.KaiScience.com/ICM. (Like “Kaizen,” KaiScience uses the Japanese word “kai” to mean to correct or improve—in this case, through cleaning science.) The database will give you a better idea of how your current cleaning stacks up to best practices, and show you where you can improve. 3. Experiment: In this phase, you try new things. Are there better ways to clean restrooms? Vacuum floors? Disinfect? What about removing pathogens from flat or irregular surfaces? As you experiment, you continue to measure. Are the new products or processes getting better results? Do the new methods improve your productivity? Does the system yield other measurable benefits? 4. Implement: The experimenting phase ends when you have found new operating methods— products, processes, and/or procedures—that you want to make an ongoing part of your cleaning practice. You then take these new approaches and implement them. This brings you back to Step #1 “Measure,” to monitor the effectiveness of your new “system,” and seek ways to get even better. to identify the best products and processes—based on the experiences of its users. One example of a successful open-source project is Wikipedia—the online encyclopedia where content is supplied by the Internet community of users. Experts claimed it would never work; it would be sheer anarchy and the results would be generally useless. Reality has proven otherwise, with Wikipedia now considered on par with the best commercial knowledge resources, such as Britannica and Colliers. Wikipedia showed it is possible to organize without a formal organization. Open-source benefits occur when dedicated users conduct their research, improve their processes, and then share their results. Open-source allows for self-generation of data, error-correction, and new techniques that will enable the cleaning industry, as a whole, to innovate and then identify those practices that truly get results, based on measurement. article building’s appearance and enhance the health of its occupants. Communities of Practice An open-source approach also allows ICM to be flexible in terms of the different communities of practice that will grow up over time. We anticipate future communities will include significant numbers of custodians, facility service providers (FSPs), building owners and occupants, as well as chemical and equipment manufacturers. The intrinsic value of open-source is that it does not try to anticipate what a group of dedicated users will create, or the communities they will form. There is practical, profound wisdom in the saying that “all of us are smarter than any of us.” For more information, visit www.KaiScience.com/ICM. W Where Measurement Science Meets Management Open-Source Sharing For some ICM companies, there will be a fifth step they can take as part of the complete cycle: sharing what they learn. ICM plans to use an open-source system approach Importantly, ICM is a systemsimprovement protocol that works with existing approaches. In fact, ICM methods can serve as a bridge between two noteworthy ongoing initiatives: ISSA’s CIMS program and CIRI’s clean standard. CIMS is designed to help companies create ISO-like management structures. The CIRI standard will provide scientifically-validated cleaning levels or targets that should be achieved in various facilities, starting with K-12 schools. But how does a management team get its staff to actually realize the CIRI clean standards? That’s where ICM comes in. By integrating measurement and cleaning, ICM will empower well-managed custodial staffs in the field to reach levels of cleaning that both improve a Frank Wiley was one of the three original founders of the Cleaning Industry Research Institute (CIRI). He served for two years as CIRI’s first Executive Director, where he implemented the industry’s first Cleaning Science Symposium in 2007. Wiley is currently a business consultant to the cleaning industry, advising on strategic development, educational, and healthcare sector enhancement, and science-based marketing. For more information, contact Wiley at fwiley@kaiscience.com. What are you waiting for? Take the CEU Quiz on the next page NOW! October 2008/Executive Housekeeping Today 5 http://www.KaiScience.com/ICM http://www.KaiScience.com/ICM

Table of Contents Feed for the Digital Edition of Executive Housekeeping Today - October 2008

Executive Housekeeping Today - October 2008� Contents Executive Corner An Easier, Greener, and Healthier Approach to Floor Care Caring for Carpets in 24-Hour Facilities Frugal Housekeeper Case Study: University of Miami My Experiences with High-Speed Machines vs. Spray Buffers Vacuum Floor Care Q&A with Andre Motta Is a Spray-and-Vac System Really Better at Cleaning and Reducing the Risk of Disease? CEU Article The IEHA/CRI Partnership The Green Scene USGBC Green Tip What's in YOUR Janitor Closet? Inside the Industry Product Highlights New Members Joint IEHA/ISSA Members REH/CEH Members Advertisers' Index Calendar of Events Inside IEHA What IEHA Has Done for Me

Executive Housekeeping Today - October 2008

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