Executive Housekeeping Today - November 2008 - (Page 16)

executive profile (continued from previous page) department’s specific responsibilities include interior facility environmental sanitation and aesthetic maintenance; waste processing, including collection, storage, and disposal of regulated medical waste, municipal solid waste, and recycling; grounds litter and graffiti removal; moving services, including moving of equipment, supplies, and furniture for the occupants of the University; and management of environmental contract services, including vendor contract administration, order processing and recordkeeping, pest control, window cleaning, waste disposal, linen and uniform services, and equipment repair. In order to maintain quality in the department, they have daily inspections completed by supervisory staff and review customer service surveys completed by occupants regularly. “One of the best definitions of customer service I ever heard was many years ago at a Garden State Chapter luncheon—good customer service is anticipating one’s need and seek to meet that need before he or she even realizes they even have a need. I don’t recall who was speaking that day, but the truth of that statement has stuck with me over the years,” says French. Specifically, French and his department have had much success in their waste management responsibilities. “Our number one priority is source reduction; that is to reduce the amount of waste being generated and stay within governing guidelines. We are accomplishing this by recommending the use of reusable in place of disposables; having contracted services and suppliers remove the waste generated by them; reducing the amount of waste packing used in products we buy; promoting two-sided copying; and continuously monitoring and evaluating of the program to reach and maintain our goals,” says French. “We interact with each division of the University to accomplish our goals. It requires the assistance and cooperation from each department and every individual within a department. And it requires ongoing training of University staff and students.” The environmental services department is responsible for the management and processing of regulated medical waste, municipal solid waste, and recyclable waste in compliances with federal, state, and local laws, and they register all regulated medical waste generator sites with the state of New Jersey. Each site must be properly set up with equipment and supplies use for Regulated Medical Waste (RMW). There is a designated RMW contact person at each site, (which consists of environmental services staff). The site contact person is responsible for tracking, marking, labeling, shipping, recordkeeping, monitoring, and reporting RMW activities as required. The department provides ongoing training, monitoring, and site inspections at each RMW site, making sure all sites are up-todate and in-compliance with state regulations, and submits annual reports to the NJDEPE. In addition, through a program of monitoring and auditing waste streams, opportunities for waste source reduction and recycling are identified and promoted within all facilities of the University. In fact, the environmental services department has reduced the amount of waste going out as regular trash greatly, which has resulted in cost avoidance and savings to the department and University. In addition, they have received notable recognition from the municipality, as well as from the state for their recycling accomplishments “When the United States Environmental Protection Agency implemented the Federal Regulated Medical Waste Program, I was selected to implement the program, procedures, and training at over 50 sites across the state,” says French. “And again, when one of the state’s former governors signed an executive order for recycling, I was selected to implement the program, procedures, and training at all campuses. We were one of the first universities in the state to reach the 60 percent recycling (continued on next page) Send us your E-mail Address! When you supply the Association office with your e-mail address, you can receive such benefits as the new virtual edition of EHT, our weekly Job News publication, the tri-monthly International Newsletter, and e-mail news blasts. Many Web sites, such as www.mail.yahoo.com, www.hotmail.com, and www.mail.lycos.com, offer e-mail services, are easy to set up, and FREE! Please send your most current e-mail address to excel@ieha.org and ask to start receiving these benefits today! 6 Executive Housekeeping Today/November 2008 http://www.mail.yahoo.com http://www.hotmail.com http://mail.lycos.com http://www.hotmail.com

Table of Contents Feed for the Digital Edition of Executive Housekeeping Today - November 2008

Executive Housekeeping Today - November 2008 Contents Executive Corner The Most Unwelcome Guests Good Housekeeping: Eliminating Pests from the Equation Frugal Housekeeper Director-at-Large Distribution Don’t Just Clean up After Birds—Get Rid of Them! Monday Night is Fly Night Green Pest Control Practices Executive Profile The Green Scene Keeping Hard Floors Clean For the Holidays Inside the Industry Product Highlights New Members Joint IEHA/ISSA Members Advertisers’ Index Calendar of Events Inside IEHA What IEHA has Done for Me

Executive Housekeeping Today - November 2008

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