Executive Housekeeping Today - November 2008 - (Page 18)

executive profile (continued from previous page) goal.” With so many responsibilities in such a large facility, training is very important to French’s environmental services staff. Their training program consists of a course curriculum that ensures the employee will have the knowledge and skills that will allow them to perform their duties in a safe, efficient, and effective manner. The environmental services staff is trained in accordance with standards set forth by the department’s management team in the following subjects, but not limited to: orientation and documentation; cycle of floor French meets with two of his supervisors. “We cannot manage to the care; housekeeping techniques; level of our organizations, students, patients, and visitors’ expectaproducts and chemical usage; tions if there is a lack or break in our communication as a team,” says restroom cleaning; regulatory French. Pictured from left to right: Stefaine Mathis, Otis French, and Stacy Hinson. compliance; Regulated Medical Waste; recycling; worker Rightencourages supervisors to partici“Having REH status is an To-Know; corporate compliance; general cleaning of offices; cleaning pate in certification courses, such achievement that I do not take lightly. It is important to me belaboratories; patient care treat- as IEHA’s. “Training teamwork of employ- cause it is the highest achieved in ment and clinic; infection control; blood borne pathogen compliance; ees, supervisors, and management the Association,” says French. “In general safety compliance; atti- is vital for success,” says French. addition, being an IEHA member tudes and motivation; excellence, “We cannot afford for our staff not is important to me because when quality, and efficiency; correct use to have the knowledge necessary I wanted to learn more about the of equipment; carpet care; use of to do the job required of them. Nor housekeeping field by improving time; project management; comput- can we manage to the level of our my skills and continuing to educate ers; basic principles of supervision; organizations, students, patients, myself in this area, they provided implementing excellence teams; and visitors’ expectations if there me the information needed to get cost of doing work (containment); is a lack or break in our commu- involved and advance. I know conservation; consumable items; nication as a team. All channels my involvement has encouraged safety program—fire, property, must remain open with a following many others to do the same. It has radiation, personal, lifting, etc.; stream of training, guidance, and opened opportunities for me that benefits; policies and procedures; feedback. I have learned that put- otherwise would not have been.” defensive driving; and customer ting training and teamwork (TnT) into daily practice, along with mak- Otis French, REH, is the Executive service. Because there are so many ing oneself available to your staff, Housekeeper at the University of Medisubjects to cover, training takes a creates a happier, more confident cine and Dentistry of New Jersey. He may be reached at frenchoj@umdnj. full five days in order to create a employee.” edu. knowledgeable staff, and according to French, the rewards for spend- IEHA Involvement French has been an IEHA meming this much time on training are well worth the efforts. In addition, ber for the past 25 years and mainthe UMDNJ training program tains the designation as an REH. 8 Executive Housekeeping Today/November 2008 Training—The Key to a Successful Operation W

Table of Contents Feed for the Digital Edition of Executive Housekeeping Today - November 2008

Executive Housekeeping Today - November 2008 Contents Executive Corner The Most Unwelcome Guests Good Housekeeping: Eliminating Pests from the Equation Frugal Housekeeper Director-at-Large Distribution Don’t Just Clean up After Birds—Get Rid of Them! Monday Night is Fly Night Green Pest Control Practices Executive Profile The Green Scene Keeping Hard Floors Clean For the Holidays Inside the Industry Product Highlights New Members Joint IEHA/ISSA Members Advertisers’ Index Calendar of Events Inside IEHA What IEHA has Done for Me

Executive Housekeeping Today - November 2008

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