Executive Housekeeping Today - April 2009 - (Page 15) ficient frontline staffs, by focusing on training, teamwork, keeping up with trends in the industry, and ongoing education for staffs. Christine Lucier, Executive Housekeeper at The Edgewater Hotel in Seattle, WA, and member of the Puget Sound Chapter, says, “Upon reading the article in Budget Travel, my reaction was of dismay and pity for the woman who wrote it. I felt dismay because of all the slander heaped on many hardworking housekeeping and janitorial associates who do work hard and take pride in their jobs. I felt pity for the author that she was not part of an organization that encouraged and supported her in her endeavors.” Like many other hotels around the globe, The Edgewater Hotel prides itself on their team members who are so important to the guest experience. As a member of the Noble House Hotel and Resort chain, Lucier stresses the organization’s “Core Values” to her staff from the moment a new associate enters the door: smile, speak first and last, use the guest name, pay attention to details, know your property, anticipate guest needs, resolve guest issues promptly, thank the guest for staying, and most important, have fun! “Our associates all know that they are an extension of the marketing and sales team,” says Lucier. “The guests are the ones signing their paychecks, no one else. Returning guests are at the heart of our business. Perhaps if the author had actually tried to interact with the guests more, smiled more, and made an effort, her tips might have been more than ‘paltry’.” Lucier’s department also focuses on Green cleaning, and have found that their guests appreciate their efforts. “Some of our Green practices involve encouraging a towel reuse and optional sheet changing program, using steam cleaning technology to reduce chemical us- their staffs and teach them the image, and composting. Involving and portance of cleaning for health. educating our employees in these “While I found this article to be a practices exhibit to the guests that bit humorous and tongue-in-cheek, we are committed to their health it also caused me to think about and welfare,” says Lucier. our housekeeping staffs and the Making the switch to Green absolute importance of providing tq_exhouse_4.5x7.5_12309green:TQ-Husky 4.5x7.5 3_06 cleaning also gives executive them with proper 1/23/09 2:28 PM Page 1 and thorough (continued on next page) housekeepers the time to re-train “Go Green Standards” with our Quality Aluminum Carts The Winning Cart Choice for Health Care • Hotels • Schools • & More • Linen Transport Carts In-House & Outdoor • Bulk & Round Tripper Carts • EVS Collection Carts Waste, Biohazardous & Recycling • Hotel Housekeeping & Linen Delivery Large and Small Sizes Available and Custom Applications Enclosed Linen Carts Wire Shelving Carts (30% Post-Consumer Recycled Metal) (30% Post-Consumer Recycled Metal) Hotel Room Carts Turndown & Boutique Long Term Care EVS Collection & Bulk Carts View our complete line of carts and covers at: www.tqind.com Cart Covers C-Cell 866-884-CART (2278) Toll Free Since 1961 TECNI-QUIP TQ Industries, Sequin, TX 78155 Since 1961 email: sales@tqind.com April 2009/Executive Housekeeping Today 5 http://www.tqind.com http://www.tqind.com http://www.tqind.com http://www.tqind.com
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