Enterprise Search Sourcebook 2008

COMMENTARY ENTERPRISE SEARCH Seen From the Inside RESULTS FROM THE 2007 GLOBAL INTRANET STRATEGIES SURVEY BY JANE MCCONNELL t he 2007 Global Intranet Strategies Survey turned up some startling—even worrisome—statistics about enterprise search. It also offered a wealth of firsthand commentary from those in the know: the intranet managers themselves, from 178 organizations around the world, who participated in the 2007 survey. The organizations they work for are headquartered in Europe, North America, and Asia Pacific; range in size from 1,000 to more than 100,000 employees; and represent a wide range of sectors. What these intranet managers have to say offers a unique insight into what is really going on in the enterprise search arena—from the insiders’ perspective. You Get the Search You Deserve Let’s start with a shocker: Out of the 178 enterprises that participated in the survey, nearly three out of five are “not really satisfied” or “not satisfied at all” with their intranet search. When asked how many people were dedicated to working on supporting and optimizing search, well over 28 ENTERPRISE SEARCH SOURCEBOOK 2008 half responded “less than one person.” In addition, when asked if they looked at the search logs to better understand what users were searching for, slightly more than 40% admitted they never did this and nearly 30% did so only when they had time. This makes an astounding 70% of the organizations that do not take advantage of the wealth of information that can be gained by studying the search logs. With figures like this, it is not surprising that there is a high level of dissatisfaction with enterprise search. The survey population can be analyzed by comparing three segments: Class 1, where the intranet is an essential part of how the organization works today; Class 2, where the intranet will play a significant role in 2 or 3 years; and Class 3, where it will be 3 to 4 or more years before this happens. Class 1 enterprises have more resources dedicated to search and also have a higher overall satisfaction rate with search. A Powerful Search Reveals Problems There is a risk of having a powerful search engine in an

Table of Contents Feed for the Digital Edition of Enterprise Search Sourcebook 2008

Enterprise Search Sourcebook 2008 Contents Editor’s Note Publisher’s Note Findings and Figures Why Enterprise Search Will Never Be Google-y Searching for Search Usability Your Users Are Talking to You What’s Your Search Story? Search Is Dead—Now What? Delivering on the Promise of Enterprise Search Taming Multiple Search Engines in Your Organization Enterprise Search: Trends for 2008 Enterprise Search Seen From the Inside Open Source Search: Elixir or Poison? Avoiding the Big Mistakes in Search Semantic Search Takes Root in the Enterprise E-Discovery Essentials: The Rules You Need to Know SharePoint Search: An Enterprise Contender? Integrating Security Into Your Enterprise Search Infrastructure Engineering a Better Search Infrastructure Letting End Users Ask the Questions, Stat! The Power of Knowledge Legal Research Using Enterprise Search: A Developer’s View From Treading Water to Full Steam Ahead Pulling Out All the Stops With Midas A Natural Search Solution An Incremental Approach to Improving Enterprise Search The Enterprise Search Sourcebook Showcase Directory Index to Advertisers and Companies Mentioned

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