Enterprise Search Sourcebook 2008

complete a comprehensive document review in a perilously short amount of time: When an American corporation was issued a “second request” during a premerger antitrust review by the Federal Trade Commission (FTC), the corporation sought out Attenex to aid in the process. The document review had to be completed within 6 weeks in order for the merger to have a fair shot at closing. Faced with that small window, the corporation knew that a comprehensive enterprise search solution would be the most efficient way to sort through its stores of electronic information. The clock started ticking when Attenex deployed its Attenex Patterns E-Discovery Software as a hosted service through its partner, SQ Global Solutions, an Indiabased legal process outsourcer. SQ’s team of trained reviewers, well-versed with Attenex Patterns, combed through the corporation’s documents, determining which were relevant, flagging those that were privileged for a possible waiver, and identifying those that might be useful in defending the proposed merger. The team from SQ completed the review with time to spare, owing to Attenex Patterns’ visual analytics and conceptual clustering capabilities, which allowed the reviewers to quickly dismiss large numbers of obviously irrelevant material. “Attenex Patterns enabled our team to review, on average, 2,500 documents per person, per day,” says Kimberly Williams, director of litigation services for SQ Global. “Plus, with the project management tools within Attenex Patterns, we were able to review at this phenomenally fast rate and ensure accuracy for our customers. This not only helps dramatically reduce the cost of e-discovery, it allows our customers to focus on what’s really important— case strategy.” EMC Corp., another major player in the enterprise search arena that also has its hand in e-discovery solutions, focuses in large part on the archiving and records-keeping end of the e-discovery process. Its archiving platform, EMC Centera Compliance Edition Plus, emphasizes the capabilities of enforcing organizational and application policies for information retention and disposition. The platform aims to simplify record management by assigning a reference to each electronic record. It also has an “electronic shredding” functionality that destroys content permanently and employs automated configuration, error detection, and repair. In a white paper titled “A Practical Enterprise Methodology for Addressing the Compliance Challenges of E-Discovery, E-Retention Management, and Defensible Disposition,” Andrew M. Cohen, associate general counsel for EMC, recommends a broad general strategy for preparing for e-discovery: information lifecycle management (ILM). Such a 48 ENTERPRISE SEARCH SOURCEBOOK 2008 ISYS promotes its ISYS:desktop 8 suite of enterprise search, navigation, and discovery software, shown above, for its identity extraction capabilities, forensic indexing, broad file and language support, and on-the-fly categorization. strategy incorporates “integrated services, software, and hardware to allow organizations to policy-manage information, and to align its changing value to the appropriate levels of accessibility, protection, retention, and management,” he writes. With an ILM strategy, the e-discovery process utilizes the same IT infrastructure that provides proactive information management. “Information that sits in a managed repository, and that is de-duplicated, is far easier to discover than unmanaged information,” Cohen writes. “Federated search allows a company to tap into many types of content across an enterprise and conduct automated and focused data collections, resulting in less content being sent to outside counsel for legal review.” Cohen promotes the use of federated search in order to avoid what he calls the “save-everything strategy.” According to Cohen, “With a combination of archive and content management, litigation hold can be achieved by using a federated search tool to collect relevant materials and lock them down in a matter vault within the content management environment.” Developing Standards and Guidelines Prudence Zalewski is the principal of Software Synthesis, a consulting firm she started in 1981, which specializes in creating technology solutions for major corporations and trade associations. In 2007, the firm moved into the area of e-discovery, with a focus on forensic procedures and federal regulations. She advises clients on all matters relevant to compliance with the revised Federal Rules of Civil Procedure, which govern the e-discovery process. Before the revised Federal Rules came into being, the process of dealing with electronic information during discovery was somewhat murky. Zalewski describes a legal landscape where guidelines and procedures were catch-as-catch-can. “Before the Federal Rules went into

Table of Contents Feed for the Digital Edition of Enterprise Search Sourcebook 2008

Enterprise Search Sourcebook 2008 Contents Editor’s Note Publisher’s Note Findings and Figures Why Enterprise Search Will Never Be Google-y Searching for Search Usability Your Users Are Talking to You What’s Your Search Story? Search Is Dead—Now What? Delivering on the Promise of Enterprise Search Taming Multiple Search Engines in Your Organization Enterprise Search: Trends for 2008 Enterprise Search Seen From the Inside Open Source Search: Elixir or Poison? Avoiding the Big Mistakes in Search Semantic Search Takes Root in the Enterprise E-Discovery Essentials: The Rules You Need to Know SharePoint Search: An Enterprise Contender? Integrating Security Into Your Enterprise Search Infrastructure Engineering a Better Search Infrastructure Letting End Users Ask the Questions, Stat! The Power of Knowledge Legal Research Using Enterprise Search: A Developer’s View From Treading Water to Full Steam Ahead Pulling Out All the Stops With Midas A Natural Search Solution An Incremental Approach to Improving Enterprise Search The Enterprise Search Sourcebook Showcase Directory Index to Advertisers and Companies Mentioned

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