INFOTODAY / SPEECHTECHNOLOGY

Speech Technology - November/December 2009

Tue, 27 Oct 2009 15:40:31 -0400

Your digital edition of Speech Technology - November/December 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - November/December 2009
- Contents
- Sound Off
- Editor’s Letter
- The View from AVIOS
- Interact
- Inside Outsourcing
- Avaya’s Nortel Bid Goes Through
- Voxeo Acquires Motorola’s VoiceXML Browser Technology
- Speech Primed for Future Elections
- Overheard/Underheard
- Preference Low for Voice Channels
- Soundbytes
- The Great Debate
- In the Future Everything Will Be Modular—Or at Least VoiceXML
- Speech Declares Its Independence
- Speech Solutions
- A Matter of Time
- Furnishing Callers with a Better Experience
- Guest Column
- The Business Case
- Voice Value
- Forward Thinking

Speech Technology - October 2009

Fri, 25 Sep 2009 11:26:24 -0400

Your digital edition of Speech Technology - October 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - October 2009
- Contents
- Editor’s Letter
- Industry View
- Inside Outsourcing
- Interact
- On the Scene: SpeechTEK 2009
- Panel Shows How to Run Speech Solutions in Lean Times
- Companies Can Create Digital Personality with Speech Technology
- Panel Dishes on the Advantages of Hosted, Managed, and SaaSed Speech
- Speech Poised to Dominate the Mobile Market
- Soundbytes
- Managed Services Get a Boost in the Down Economy
- Speech Keeps Schools Safe During Hurricane Season
- Property of ???
- Overheard/Underheard
- A New Kind of House Call
- Going Steady
- Speech Solutions
- Multiple Means of Support
- Across the Digital Divide
- Guest Column
- Standards
- Voice Value
- Forward Thinking

Speech Technology - September 2009

Wed, 05 Aug 2009 14:49:55 -0400

Your digital edition of Speech Technology - September 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - September 2009
- Contents
- Editor’s Letter
- View from AVIOS
- Interact
- Inside Outsourcing
- Nuance Under Antitrust Investigation
- Nuance Acquires Voicemail-to-Text Provider Jott
- Avaya Seeks to Buy Nortel’s Assets
- KM Supplier Looks to Gain in IVR Space
- TTS to Start the School Year
- Overheard/Underheard
- SoundBytes
- Trendspotting
- The 2009 Speech Industry Awards
- Speech Luminaries
- Star Performers
- Market Leaders
- Implementation Awards
- Speech Solutions
- The Business Case
- Voice Value
- Forward Thinking

Speech Technology - July/August 2009

Mon, 06 Jul 2009 16:19:06 -0400

Your digital edition of Speech Technology - July/August 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - July/August 2009
- Contents
- Editor’s Letter
- Industry View
- Interact
- Inside Outsourcing
- Swine Flu Outbreak Increases Schools’ Use of Speech
- Mobile Speech Set to Grow During the Next Five Years
- Avaya Takes a Fresh Look at the Midmarket
- IVR Market Expected to Continue to Grow Through 2011
- Soundbytes
- Overheard/Underheard
- The Quest for the Gold Foil Stamp
- Remember Me?
- Speech in Need of a Bailout?
- Speech Takes Airline to New Heights
- Voice Picking Delivers for Coca-Cola Enterprises
- Gaining Insight over a Global Network
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

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Speech Technology 6/09

Wed, 27 May 2009 10:08:31 -0400

Your digital edition of Speech Technology 6/09 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - June 2009
- Contents
- Editor´s Letter
- View from Avios
- Interact
- Inside Outsourcing
- Tellme Upgrades are in the Clouds and Beyond
- Tellme Pushes One-Button Voice Access to Mobile Communications
- AT&T Launches Multitenant Hosting on Call Center Technologies
- Trendspotting
- Overheard /Underheard
- What´s in a Name?
- Soundbytes
- We Want You to Get This Call
- The Big Strike or Fool´s Gold?
- Speech Tech University
- Speech Solutions
- Helping Students Help Themselves
- Voters Decide in Favor of an IVR
- The Business Case
- Voice Value
- Forward Thinking

Speech Technology - May 2009

Mon, 27 Apr 2009 12:28:26 -0400

Your digital edition of Speech Technology - May 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - May 2009
- Contents
- Editor’s Letter
- Industry View
- Interact
- Inside Outsourcing
- Google Moves on Voicemail-to-Text Market
- Visual Voicemail Captures Consumer Interest
- Emerging Analytics Tools Could Cut Costs by 10 Percent
- CosmoCom Launches Six IP Products in One Month
- Overheard/Underheard
- Soundbytes
- Romancing the Caller (and the Customer)
- For the Best Hires, Retailers Hire Speech
- A Thing of Beauty
- Speech Makes an Impact
- Out of the Outsourcing Business
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - March/April 2009

Thu, 26 Mar 2009 16:06:23 -0400

Your digital edition of Speech Technology - March/April 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - March/April 2009
- Contents
- Editor’s Letter
- Inside Outsourcing
- Interact
- Voice Search Will Challenge Contact Centers
- Yahoo! Looks to Mobile to Increase Its Share of Searches
- Kindle 2’s TTS Flare-Up Quickly Extinguished
- Nuance Purchases Parts of IBM’s Speech Technology
- SVOX Seizes Siemens’ Technologies
- Amcom Acquires SDC Solutions
- Overheard/Underheard
- Market Spotlight, Insurance
- Soundbytes
- I’m Sorry, Dave, I’m Afraid I Can’t Do That
- But Is It Natural?
- Taming the Multichannel Monster
- Speech Solutions
- IVR on the Air at Dubai Airport
- Speech Gives the Orders
- View from AVIOS
- Voice Value
- The Business Case
- Forward Thinking

Speech Technology - February 2009

Fri, 30 Jan 2009 15:49:17 -0500

Your digital edition of Speech Technology - February 2009 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - February 2009
- Contents
- Editor’s Letter
- Industry View
- Inside Outsourcing
- Interact
- Gartner Names Contact Center Leaders
- Hold the Phone
- 2009: A Nail in the Road for Automotive Speech?
- AAA Suggests No Safety Benefit in Hands-Free
- Overheard/Underheard
- Dictaphone Turns 100
- Voxeo Acquires VoiceObjects
- Soundbytes
- Implementation Strategies 2009
- 2009: What the New Year Will Bring
- Assessing the Need
- Stick to the Plan
- The Key to Success
- The Test of Time
- Out of Site, Peace of Mind
- Submitted for Your Approval
- The 2009 Reference Guide
- Making Public Records Public
- Transcription Solution Receives a Radiant Review
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - November 2008

Tue, 21 Oct 2008 12:11:57 -0400

Your digital edition of Speech Technology - November 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - November 2008
- Contents
- Editor’s Letter
- View from AVIOS
- Inside Outsourcing
- Interact
- Google’s GAUDI Indexes Audio
- University Project Could Yield a New Mobile Speech Application
- Nuance Acquires Philips Speech Recognition
- Industry Dashboard
- Speech Helps Hurricane Evacuees
- A Market Is Ready to Make Money Mobile
- Overheard/Underheard
- Tellme Adds a New Aspect to Its Call Center Offerings
- Digium and Skype Collaborate on Business Phone Systems
- Soundbytes
- Communications Unified
- Waiting by the Phone
- Golden Words
- Intervention via Automation
- Self-Service Becomes Multichannel
- In Other Words
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - October 2008

Tue, 23 Sep 2008 17:23:43 -0400

Your digital edition of Speech Technology - October 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - October 2008
- Contents
- Editor’s Letter
- Industry View
- Inside Outsourcing
- Interact
- Keynoter Highlights the Shrinking Technological World
- Former Hacker Tackles IVR and Biometrics
- ‘Press 1’ for Caller Thoughts
- Soundbytes
- Voice Vote
- A New Dragon Emerges
- Overheard/Underheard
- An Emotional Mess
- Emotional Intelligence
- The Case for Call Recording
- Unified in Care and Communications
- An Education in E-Learning
- Guest Column
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - September 2008

Wed, 30 Jul 2008 14:24:23 -0400

Your digital edition of Speech Technology - September 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - September 2008
- Contents
- Editor's Letter
- View from AVIOS
- Interact
- Inside Outsourcing
- Convergys Acquires Intervoice
- Consumers Voice Their Banking Concerns
- Market Spotlight: Retail - Talking to Customers Goes High Tech
- Overheard/Underheard
- Industry Dashboard
- Soundbytes
- Google Speaks to Drivers and Voters
- The 2008 Speech Industry Awards
- Speech Luminaries
- Star Performers
- Market Leaders
- Implementation Awards
- Guest Column
- In Other Words
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - July 2008

Wed, 02 Jul 2008 13:46:38 -0400

Your digital edition of Speech Technology - July 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - July 2008
- Contents
- Editor’s Letter
- Industry View
- Interact
- Inside Outsourcing
- Finally, iSpeak to the iPhone
- Speech Fills the Docket
- Speech as a Reading Aid
- Soundbytes
- Overheard/Underheard
- This Time It's Personal
- Good Enough for the G-Men
- On the Road to Success
- Outfitted for Change
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - June 2008

Thu, 22 May 2008 16:03:56 -0400

Your digital edition of Speech Technology - June 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - June 2008
- Contents
- Editor’s Letter
- View from AVIOS
- Interact
- Inside Outsourcing
- Genesys Opens the Customer Front Door
- Market Spotlight: Call Centers: Centers for Connectivity
- Soundbytes
- Industry Dashboard
- Overheard/Underheard
- Cover Story: Multiple-Modality Disorder
- Breaking Windows
- D-I-Y or B-U-Y
- Mission-Critical Communications
- Insuring a Smoother System
- Guest Column
- In Other Words
- Speech Solutions
- Voice Value
- Forward Thinking

SpeechTEK 2008 Advance Program

Wed, 23 Apr 2008 12:03:23 -0400

Your digital edition of SpeechTEK 2008 Advance Program is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

Speech Technology - May 2008

Fri, 18 Apr 2008 14:55:51 -0400

Your digital edition of Speech Technology - May 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - May 2008
- Contents
- Editor's Letter
- Industry View
- Inside Outsourcing
- Interact
- Upwardly Mobile: Speech Answers the Wireless Call
- On the Scene
- Overheard/Underheard
- Market Spotlight: Travel & Hospitality - The Sky’s the Limit for IVRs
- Soundbytes
- Cover Story: ¿Cómo?
- Mining for Meaning
- Speech on a Network
- Collecting Calls
- Declaration of Independence
- Guest Column
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - April 2008

Mon, 24 Mar 2008 09:24:32 -0400

Your digital edition of Speech Technology - April 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - April 2008
- Contents
- Editor’s Letter
- View from AVIOS
- Inside Outsourcing
- Interact
- Unified Communications Divided
- EMEA’s Hosted Services Market Growing
- Speech Is the Cure for Medical Records
- Soundbytes
- Overheard/Underheard
- Industry Dashboard
- NLP on Fertile Ground...
- How to Select an Outsourcer
- Getting the Devil Out of the Details
- Getting It Right the First Time
- Automotive Auto Attendants
- Guest Column
- Speech Solutions
- In Other Words
- Voice Value
- Forward Thinking

Speech Technology - March 2008

Mon, 25 Feb 2008 08:39:29 -0500

Your digital edition of Speech Technology - March 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - March 2008
- Contents
- Editor’s Letter
- Industry View
- Inside Outsourcing
- Interact
- Asia’s Contact Center Boom
- Replacing Text with Context
- Overheard/Underheard
- NPR for the Deaf: All People Considered
- Speech in the Next ‘Digital Decade’
- Playing with Speech
- SoundBytes
- Don't Spend It All At Once
- Secret Agents
- What's the Use?
- Settling the Score
- Retailer Is Sold on Hosted IVR
- Speech Is Right for the Warehouse
- Guest Column
- Standards
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - January 2008

Mon, 21 Jan 2008 15:39:08 -0500

Your digital edition of Speech Technology - January 2008 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - January/February 2008
- Contents
- Editor’s Letter
- View from AVIOS
- Interact
- Inside Outsourcing
- Voice Value
- Speech Gets Social, But Do Users Want to Talk?
- Calling on MySpace: Is Anyone Listening?
- VoiceXML Testing Made Easy
- VoIP Goes Financial
- Market Spotlight: Automotive: Voice Fuels the Car's Future
- SoundBytes
- Industry Dashboard
- Zeroing In on Opting Out
- 2008 Annual Buyers Guide
- The Xs and Os of the Speech Game
- Out of Harm’s Way
- Dialing for Dollars
- Speech Solutions
- In Other Words
- Forward Thinking

Speech Technology - November 2007

Fri, 19 Oct 2007 14:43:57 -0400

Your digital edition of Speech Technology - November 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Speech Technology - November 2007
- Contents
- Editor’s Letter
- View from AVIOS
- Nuance Names Wes Hayden to Head New Enterprise Division
- New President/CEO Joins CallMiner
- Fewer Vendors Sit Atop the UC Magic Quadrant
- Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure
- Study Shows VoIP Quality Leaves Room for Improvement
- Targeted Ads or Eavesdropping?
- Microsoft Finds the First Client for Its Tellme Technology
- SoundBytes
- Industry Dashboard
- Mission: Video
- The User Becomes a Standard Bearer
- TTS Is Finding Its Way
- Listening for Lies
- Documented Savings Abound
- Guest Column
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - October 2007

Fri, 21 Sep 2007 11:55:02 -0400

Your digital edition of Speech Technology  - October 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor’s Letter
- Industry View
- Speech Helps Students Return to School Safely
- Is Speech Still in the Cards for iPhone?
- Blind Customers Take on the Cell Phone Industry
- Survey Reveals the Problems You See with UC
- Google to Impact Speech Search
- Voice Still Looking for Its Tipping Point
- Speech Gets Loud and Clear
- SoundBytes from the Show
- Bridging the Gap
- The Elements of Style
- Analytics Analyzed
- A Helping Hand
- IVR Ensures the Validity of Foreign Elections
- At Bell, Your Voice Is Your Password
- Booking Reservations Without Reservation
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - September 2007

Thu, 09 Aug 2007 07:17:30 -0400

Your digital edition of Speech Technology - September 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor’s Letter
- View from AVIOS
- ASR Technologies Seen as a Key to Growth in the IVR Market
- New Patent Claims Priority in NLP Development
- Strong Growth Expected for UC and IP Contact Centers
- SpinVox Passes a Voice Message Milestone
- Motorola Buys Leapstone Systems
- CIOs Clamoring to Adopt VoIP, But Not Without Hesitation
- Industry Dashboard
- SoundBytes
- The 2007 Speech Industry Awards
- The 2007 Speech Luminaries
- The 2007 Star Performers
- The 2007 Market Leaders
- The Speech Analytics
- The 2007 Implementation Awards
- Guest Columnists
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - July/August 2007

Mon, 09 Jul 2007 09:15:24 -0400

Your digital edition of Speech Technology - July/August 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Cotents
- Editor’s Letter
- Industry View
- VoiceXML 2.1 Sets the Standard
- SAP Acquires Wicom Communications
- IP Communications Are Set to Soar
- Ernst & Young Considers VoiceVerified Execs for Award
- Nuance Communications Expands Its Mobile Presence
- Avaya Is Set to Go Private
- SoundBytes
- Small: The Next Big Thing
- A Q&A With Genesys CEO Wes Hayden
- The Cell Phone Does More Than Just Make Calls
- Recognizing Each Student’s Potential
- Treatment’s Not Lost in Translation
- Speech Solutions
- Guest Column
- Voice Value
- Forward Thinking

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Speech Technology - June 2007

Tue, 22 May 2007 12:18:41 -0400

Your digital edition of Speech Technology - June 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor's Letter
- View from AVIOS
- The Human Factor
- Satisfaction with Automation Increases Slightly
- Voice-Based Search Expands Among Major Web Players
- Speech Analytics Is on the Rise
- Traditional Voice Holds Amid IP’s Growth
- Videogame Voices Go 3-D
- SoundBytes
- Microsoft Puts Exchange Server out for Free Trial
- Voice: The New Fingerprint?
- It’s a Persona, Not a Personality
- Mood Rings Are Back!
- Implementing a Bright IVR Idea
- Speech Solutions
- Voice Value
- Forward Thinking

Speech Technology - May 2007

Wed, 18 Apr 2007 12:48:26 -0400

Your digital edition of Speech Technology - May 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor's Letter
- Voice Value
- The Human Factor
- Microsoft to Acquire Tellme Networks
- Positive Marks for UC Offerings
- Cisco Will Acquire WebEx
- Hosted Outpaces On-Premises in IVR
- SAP Partners with VoiceObjects
- SoundBytes
- IndustryDashboard
- The Call Heard ‘Round the World
- Bringing Video to the Voice Arena
- Success on All Levels
- Advanced Analytics Offer Greater Precision
- Speech Is an Outright Success
- Improving Workflow and Patient Care with Voice
- Speech Solutions
- Industry View
- Forward Thinking

Speech Technology - April 2007

Mon, 19 Mar 2007 15:59:07 -0400

Your digital edition of Speech Technology - April 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor’s Letter
- The Human Factor
- Voice Value
- Nuance to Acquire BeVocal
- Voicemail-to-Text Goes Wireless
- IVR Security Is a Necessary Evil
- VoiceXML Solutions Are Easy to Find
- Voice and the Mobile Consumer
- Implementing Speech Doesn’t Have to Mean Trade-Offs
- SoundBytes from the Show
- The Art and Science of War
- Audio Search and Mining: A Look at Unstructured Data and Its Business Value
- Not Everyone Has a Phone Voice
- Telecom New Zealand Gets Its Self-Service in Ship-Shape
- Planning a Trip in Austin Just Got Easier
- Another Perk for Frequent Flyers
- Speech Solutions
- View From AVIOS
- Talking Tech

Speech Technology - March 2007

Tue, 20 Feb 2007 16:40:20 -0500

Your digital edition of Speech Technology - March 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor's Letter
- Voice Value
- The Human Factor
- Autonomy Helps Contact Centers Smarten Up
- Speech Comes Standard in Microsoft Vista
- Cellphone Users Prefer Live Agents to ARS
- Opus CAT Scan Gives a Good Prognosis for Self-Service
- Sound Bytes
- VoIM Use Grows, But Must Overcome Hurdles
- COVER STORY: Would You Do This?
- Hosted Speech: Trend or Foe?
- Heightened State of Alert
- On Good Speaking Terms
- Speech as a Fan Favorite
- Vodafone Spain Drives Customer Satisfaction with Speech
- IVR Fuels Additional Sales at an Auto Dealer
- Speech Solutions
- Industry View
- Talking Tech

Speech Technology - January 2007

Tue, 23 Jan 2007 09:56:28 -0500

Your digital edition of Speech Technology - January 2007 is available now. Clicking on the Table of Contents will deliver you directly to that page of your issue. Thank you for reading!

- Contents
- Editor's Letter
- Voice Value
- The Human Factor
- Gartner Eyes IVR and EVP Vendors
- Benchmarking Will Never Be the Same
- IBM Drafts the Standard in Text-to-Speech
- Sound Bytes
- Industry Dashboard
- Locked In
- Ringing, in the New Year
- ASR Cleared for Takeoff
- Doctors on Call
- Speech Solutions
- Industry View
- Talking Tech