Speech Technology - October 2008 - (Page 36)

>> SUCCESS STORIES >> SUCCESS STORIES >> SUCCESS STORIES An Education in E-Learning A ADDING NARRATION TO A SLIDE PRESENTATION CAN BE DONE THROUGH POP-UP WINDOWS IN TUVAL SOFTWARE’S SPEECH-OVER ADDON FOR POWERPOINT. proved to be a costly, labor-intensive undertaking. “Traditionally we would hold a training session in one of our developments centers, and everyone would come in from all over to that center,” says Santhosh Madathil, group head of Wipro’s VLSI & System Design Group. “A domain expert would also come and deliver that training. Coordinating this meant having enough people to come out to one place, they’d have to travel, and this was a very time-consuming effort.” By August 2007, it was apparent to Madathil and his team that a Web-based learning solution would be the next step. “We were in search of an e-learning model that had no boundaries,” says Madathil, who has been with Wipro for nearly a dozen years. “It needed to be available all the time, across all locations and continents.” Their search started off broadly, looking at what existing e-learning platforms were available and what kinds of capabilities were possmall PowerPoint add-in helps Indian IT services giant Wipro sible. One option, of course, take training to the Web | BY GAYLE KESTEN would be to produce an entire course, replete with video and ust because you’re part of a $4 billion business that employs audio, in a recording studio or other tens of thousands of people across the planet doesn’t mean you venue that offered the proper equipment. need a complicated solution to create an effective e-learning enThe finished product, however, would be vironment. In Wipro’s case, all it took was a simple software just that, with no going back. If changes add-on called Speech-Over. had to be made after the fact—which Wipro, a global IT services provider based in Bangalore, India, has wouldn’t be very unusual in such a fastmore than 50 development centers and 30 offices around the world. advancing technology sector as semiWith a client base of Fortune 1000 and Global 500 companies, practice conductor design—the person who areas include business process outsourcing, technology infrastructure recorded the lecture would have to be services, and product engineering solutions. It’s within the latter area tracked down again to rework the audio, that Wipro’s VLSI & System Design Group resides, focused on the very which would then have to be spliced technical aspects of high-end chip development. With more than into the presentation. But that headache 2,000 team members located on multiple continents, keeping everyone was better than the migraine of having up to speed about rapidly changing chip technologies and processes to rerecord an entire presentation. OCTOBER 2008 www.speechtechmag.com 36 | Speech Technology http://www.speechtechmag.com

Table of Contents Feed for the Digital Edition of Speech Technology - October 2008

Speech Technology - October 2008 Contents Editor’s Letter Industry View Inside Outsourcing Interact Keynoter Highlights the Shrinking Technological World Former Hacker Tackles IVR and Biometrics ‘Press 1’ for Caller Thoughts Soundbytes Voice Vote A New Dragon Emerges Overheard/Underheard An Emotional Mess Emotional Intelligence The Case for Call Recording Unified in Care and Communications An Education in E-Learning Guest Column Standards Speech Solutions Voice Value Forward Thinking

Speech Technology - October 2008

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