Perspectives - Issue 1, 2013 - (Page 22)
ORDER AND PROGRESS:
BRAzIL ON THE RISE
“Brazil’s motto is
‘order and progress.’ that
statement also describes
Brazil’s recent history.
rapid progress has
resulted in an increased
emphasis on investments
in critical services that
can benefit society.”
Mobile Emergency Service of São Paulo opened one of the world’s largest
public safety call centers in 2009. Featuring Intergraph’s Computer-Aided
Dispatch software (I/CAD), the upgrade was necessary to meet the growing
demands of São Paulo.
With 11 million residents, São Paulo is Brazil’s largest city, which makes
the emergency service, known as SAMU, a very busy agency, answering
9,000 calls and responding to more than 1,200 patients daily. From
2003 to 2012, SAMU’s annual number of responses jumped from
173,714 to 463,893.
While population growth was a factor, a large portion of this rapid
increase was due to SAMU’s efforts to improve technologies, quality control
and staff training – efforts that have helped SAMU decrease response
times from 35 minutes to 10 minutes. According to Col. Luiz Carlos Wilke,
SAMU’s director, that decrease is the most important statistic. “Nothing is
more important than the ability to save lives,” Wilke said.
In some ways, SAMU is representative of the larger trends in Brazil.
Brazil is one of the world’s largest economies and has grown considerably
in recent years. According to a World Bank report, Brazil has become “fully
urbanized.” Between 1970 and 2000, Brazil’s cities absorbed more than 80
million people and have become responsible for 90 percent of the country’s
GDP. This rapid growth has created new opportunities for citizens and new
demands for service providers.
“Brazil’s motto is ‘order and progress,’” said Fernando Schmiegelow,
marketing director at SISGRAPH, a Hexagon company responsible for
Intergraph products sales and implementation in South America. “That
statement also describes Brazil’s recent history. Rapid progress has resulted
in an increased emphasis on investments in critical services that can
Schmiegelow said public safety has been a major area of investment in
Brazil. For example, in addition to SAMU, SISGRAPH has worked with
CET (São Paulo’s Traffic Engineering Company), as well as with ten state
public safety agencies, to deploy I/CAD and other Intergraph software.
SISGRAPH is also working to improve public safety in half of the host
cities as the country prepares for soccer’s World Cup in 2014.
“Another important area of investment is infrastructure, in particular
energy infrastructure,” said Schmiegelow. “Industries and a growing middle
class are consuming more electricity than ever before.”
Table of Contents for the Digital Edition of Perspectives - Issue 1, 2013
Perspectives - Issue 1, 2013
Smart Solutions for Cities
Question & Answer: Ola Rollén
Making Cities Smarter
Transportation Keeps Cities Moving
Big Data for Safer Cities
Order and Progress: Brazil on the Rise
On the Go with Mobile
The Future is Smart
Perspectives - Issue 1, 2013