Global Logistics and Supply Chain Strategies - October 2008 - (Page 59) planning for them. That was true for limited-time promotions or in implementing new products as well.” Brendan Clarke, ArrowStream’s vice president of software services, was in charge of the Church’s implementation. He describes the restaurant chain’s method of controlling the purchasing and receiving processes—via calls or faxes to suppliers and distributors—as “backwards.” He says, “They tried to enforce integrity on their receiving process by which point orders may have been out of spec or compliance. The timeliness of items in their receiving system was flawed and would break down. Their largest problem was that the allocation and accounting of food costs was not accurate. So they were not able to drive their business reporting out of their food-cost system.” If anything was end to end, it was the problems engendered by these manual processes, Clarke says, because that’s the way things were handled not only at the restaurants but at the corporate office where, of course, purchasing was done, and at company DCs. The inefficiency built into the receiving process resulted in a large reconciliation process with suppliers as disputes over invoice accuracy inevitably arose. It’s no surprise that accurate information is necessary; no vertical can exist without it. In restaurant operation, says Clarke, pur- chasers need to know the landed cost of product and the inventory levels on hand, and accuracy at receiving is required for that. It’s imperative to know what your actual food cost is, in addition to labor and some other factors. “If they don’t have the correct inventory and right prices in the system, there’s no way of assessing a store’s performance.” With the on-demand system now in force, managers see each order as an advance ship notice, says Clarke. The only thing they have to do is log in any exceptions, such as damaged items. Alan Stukalsky, CIO for Church’s, says OnDemand was unique for three reasons. “First, it allowed us to get the system run- GLOBAL LOGISTICS & SUPPLY CHAIN STRATEGIES 59
Table of Contents Feed for the Digital Edition of Global Logistics and Supply Chain Strategies - October 2008 Global Logistics and Supply Chain Strategies - October 2008 Contents Editorial GL&SCS Exclusive Fastforward Up Front The Top Story In the Driver's Seat Think Inside the Box Recipe for Success NITL Preview Opinion Industry Voices Global Logistics and Supply Chain Strategies - October 2008 Global Logistics and Supply Chain Strategies - October 2008 - Global Logistics and Supply Chain Strategies - October 2008 (Page Cover1) Global Logistics and Supply Chain Strategies - October 2008 - Global Logistics and Supply Chain Strategies - October 2008 (Page Cover2) Global Logistics and Supply Chain Strategies - October 2008 - Global Logistics and Supply Chain Strategies - October 2008 (Page 3) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 4) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 5) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 6) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 7) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 8) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 9) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 10) Global Logistics and Supply Chain Strategies - October 2008 - Contents (Page 11) Global Logistics and Supply Chain Strategies - October 2008 - Editorial (Page 12) Global Logistics and Supply Chain Strategies - October 2008 - Editorial (Page 13) Global Logistics and Supply Chain Strategies - October 2008 - GL&SCS Exclusive (Page 14) Global Logistics and Supply Chain Strategies - October 2008 - GL&SCS Exclusive (Page 15) Global Logistics and Supply Chain Strategies - October 2008 - GL&SCS Exclusive (Page 16) Global Logistics and Supply Chain Strategies - October 2008 - GL&SCS Exclusive (Page 17) Global Logistics and Supply Chain Strategies - October 2008 - Fastforward (Page 18) Global Logistics and Supply Chain Strategies - October 2008 - Fastforward (Page 19) Global Logistics and Supply Chain Strategies - October 2008 - Fastforward (Page 20) Global Logistics and Supply Chain Strategies - October 2008 - Fastforward (Page 21) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 22) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 23) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 24) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 25) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 26) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 27) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 28) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 29) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 30) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 31) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 32) Global Logistics and Supply Chain Strategies - October 2008 - Up Front (Page 33) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 34) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 35) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 36) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 37) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 38) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 39) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 40) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 41) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 42) Global Logistics and Supply Chain Strategies - October 2008 - The Top Story (Page 43) Global Logistics and Supply Chain Strategies - October 2008 - In the Driver's Seat (Page 44) Global Logistics and Supply Chain Strategies - October 2008 - In the Driver's Seat (Page 45) Global Logistics and Supply Chain Strategies - October 2008 - In the Driver's Seat (Page 46) Global Logistics and Supply Chain Strategies - October 2008 - In the Driver's Seat (Page 47) Global Logistics and Supply Chain Strategies - October 2008 - In the Driver's Seat (Page 48) Global Logistics and Supply Chain Strategies - October 2008 - In the Driver's Seat (Page 49) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 50) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 51) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 52) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 53) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 54) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 55) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 56) Global Logistics and Supply Chain Strategies - October 2008 - Think Inside the Box (Page 57) Global Logistics and Supply Chain Strategies - October 2008 - Recipe for Success (Page 58) Global Logistics and Supply Chain Strategies - October 2008 - Recipe for Success (Page 59) Global Logistics and Supply Chain Strategies - October 2008 - Recipe for Success (Page 60) Global Logistics and Supply Chain Strategies - October 2008 - Recipe for Success (Page 61) Global Logistics and Supply Chain Strategies - October 2008 - NITL Preview (Page 62) Global Logistics and Supply Chain Strategies - October 2008 - NITL Preview (Page 63) Global Logistics and Supply Chain Strategies - October 2008 - NITL Preview (Page 64) Global Logistics and Supply Chain Strategies - October 2008 - NITL Preview (Page 65) Global Logistics and Supply Chain Strategies - October 2008 - Opinion (Page 66) Global Logistics and Supply Chain Strategies - October 2008 - Opinion (Page 67) Global Logistics and Supply Chain Strategies - October 2008 - Opinion (Page 68) Global Logistics and Supply Chain Strategies - October 2008 - Opinion (Page 69) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page 70) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page 71) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page 72) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page 73) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page 74) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page 75) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page Cover3) Global Logistics and Supply Chain Strategies - October 2008 - Industry Voices (Page Cover4)
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