Food and Drink International - Winter 2016 Volume 1 - 101

Northwest Food Management Group
The Right Tools
New employees attend orientation
where store managers and district
managers provide training and ensure
every employee knows they are valued.
Both Urbina and Khajavi's cell phone
numbers are given to every employee
so they know PARS Group LLC/Northwest Food Management Group has an
open-door policy. "We are operating 67
locations and this business is 24/7, but
employees are never left without assistance," Urbina says.
PARS Group LLC/Northwest Food
Management Group prides itself on
promoting from within. For example,
95 percent of its restaurant managers
worked their way up from being a crew
member. "That has been a successful
approach for us," Urbina says. "We
identify team leaders and work with
them to get them up to the restaurant
management level. Our company is only
six years old and we started identifying
those were diamonds in the rough."
In addition to the seven district managers visiting stores in their territory on
a regular basis, Urbina schedules visits
to every location once a quarter. "I like
to check in, talk with the guests and a
lot of my interviews or meetings I hold
in the restaurants," he says. "There's
nothing like being on the ground and
seeing what's going on."
In addition to the right personnel,
PARS Group LLC/Northwest Food
Management Group is performing a
number of equipment upgrades over the
next couple of years in all of its locations. "We are implementing a new POS
system, a lot of new kitchen equipment
that is more environmentally friendly
with energy savings and upgrading our
holding system," Urbina says. "After
we cook the food, we have updated our
system so the food is hotter and fresher
for the guests."
Because the company is only six
years old, reimagining its locations is

not yet on the company's radar. Urbina
says that cycle usually happens every
seven to eight years. "We work very
hard to maintain our facilities from a
guest perspective," he adds. "We have
a full-time building maintenance team
that travels to take care of carpet, broken glass or anything else to ensure
our guests feel welcome."

Getting Involved
PARS Group LLC/Northwest Food
Management Group is focusing more on
community involvement and reaching
out to invite more guests into its locations. The company sponsors the Seattle Mariners and Seahawks and participates in charitable events with the
teams. "With the Mariners we partner
with them and Seattle Children's Hospital on a cancer research program," Urbina says. "We sell $1 Mariner's decals
and all the proceeds go to the hospital.
We raised $35,000 last year and $50,000
this year. We are working on matching
program to double that."
The company sponsors the Richard
Sherman Celebrity Softball Tournament
that raises support and awareness for
charitable causes. A portion of the proceeds go to the Richard Sherman's Blanket Coverage Family Foundation. PARS
Group LLC/Northwest Food Management Group donated $20,000 and raised
another $60,000 in auction items. "We
are getting involved in the local communities and put a five-year market on
more community involvement," Urbina
says. "It feels good that we are on the
right track and consistently reaching out
to the community."
MDK Law is a long-established firm having over
33 years' experience with food and beverage
industry clients, providing customized, individually-tailored counsel and representation focused
on achieving goals and minimizing risk. When
disputes arise, our litigation team is focused on
cost-effective and successful results for our clients.
Our tax and administrative law attorneys provide
solid representation before regulatory and tax
authorities.

food & drink international * winter 2016 volume 1 * www.fooddrink-magazine.com

101


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Table of Contents for the Digital Edition of Food and Drink International - Winter 2016 Volume 1

Contents
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