Food and Drink International - Winter 2016 Volume 2 - 31

Benchmark Resorts & Hotels

Community Engagement
Benchmark Resorts & Hotels does more than build
a hotel in a community. Senior Vice President of
Operations Todd Felsen explains the company adopts
every single community where it is located because
it is important to have a positive impact and show
"hometown hospitality."
"Each of our hotels is there to participate in everything that the community does," Felsen says. "For
example, we partner with Big Brothers Big Sisters
throughout the U.S. by giving out rooms and vacation
packages to participants, or hosting a reception or
dinner for the families that participate in the organization. In addition, we always collaborate with first
responders delivering thanksgiving dinners, or just
bringing them desserts for the holidays. Habitat For
Humanity where we help to build homes, as well as
the American Lung Association for fundraisers and
heart walks."

personal responsibility for our actions. Our No. 1 goal is the
passion to be the difference in creating memorable experiences for the individuals that we serve. That's what sets us
apart from our competitors."
In addition, technology has played a critical role in the
company's success, says Felsen, noting that Benchmark Resorts & Hotels invests a couple of million dollars annually on
cutting-edge innovations.
"In today's hotels, for example, you can basically pick
your hotel room online just like you do with an airline seat,"
he explains. "You can check in via cell phone and not stop
by guest reception. Even the guestroom key is now on your
mobile phone, which a few years ago wasn't even a thought.
So there's so much technology that has come out from a
guest perspective that we feel is needed to stay on track
with our competition."

Team Spirit
It's given me the opportunity to be an entrepreneur, and have
the backing of a large company."

When guests walk into Benchmark Resorts & Hotels' corporate office in Texas, they see a large piece of mosaic art
behind the reception desk. According to Felsen, every single

Seeing Growth
Benchmark Resorts & Hotels' strategic objectives have always been to be the best place to build a future in the hospitality industry, as well as create memories and deliver personalized and extraordinary service to guests. Felsen says
the company knew it could achieve those goals by diversifying its growth.
"We then acquired MTM Lodging in mid-2011 and
launched our three brands: Benchmark Resorts & Hotels,
Benchmark Conference Centers and Personal Luxury Resorts & Hotels."
This year, the company merged with Gemstone Hotels &
Resorts, a 22-year-old business that managed many lifestyle
hotels. "Gemstone's hotels replaced our personal luxury hotels with the Gemstone Brand, which includes Santa Barbara
(Calif.)'s award-winning Spanish Garden Inn and Willows
Lodge," Felsen explains. "Over the last couple of years we
have said that anything is possible because, with these recent acquisitions and investments, the company will only get
better, expanding our reach as we grow."

Keys to Success
Felsen attributes some of Benchmark Resorts & Hotels'
success to its entrepreneurial leadership, integrity and the
fact that the company dares to be different. "We learn from
today so we can craft our tomorrow," he explains. "We not
only coach, teach and encourage each other, but really take
food & drink international * winter 2016 volume 2 * www.fooddrink-magazine.com

31


http://www.fooddrink-magazine.com

Table of Contents for the Digital Edition of Food and Drink International - Winter 2016 Volume 2

Contents
Food and Drink International - Winter 2016 Volume 2 - Cover1
Food and Drink International - Winter 2016 Volume 2 - Cover2
Food and Drink International - Winter 2016 Volume 2 - 1
Food and Drink International - Winter 2016 Volume 2 - Contents
Food and Drink International - Winter 2016 Volume 2 - 3
Food and Drink International - Winter 2016 Volume 2 - 4
Food and Drink International - Winter 2016 Volume 2 - 5
Food and Drink International - Winter 2016 Volume 2 - 6
Food and Drink International - Winter 2016 Volume 2 - 7
Food and Drink International - Winter 2016 Volume 2 - 8
Food and Drink International - Winter 2016 Volume 2 - 9
Food and Drink International - Winter 2016 Volume 2 - 10
Food and Drink International - Winter 2016 Volume 2 - 11
Food and Drink International - Winter 2016 Volume 2 - 12
Food and Drink International - Winter 2016 Volume 2 - 13
Food and Drink International - Winter 2016 Volume 2 - 14
Food and Drink International - Winter 2016 Volume 2 - 15
Food and Drink International - Winter 2016 Volume 2 - 16
Food and Drink International - Winter 2016 Volume 2 - 17
Food and Drink International - Winter 2016 Volume 2 - 18
Food and Drink International - Winter 2016 Volume 2 - 19
Food and Drink International - Winter 2016 Volume 2 - 20
Food and Drink International - Winter 2016 Volume 2 - 21
Food and Drink International - Winter 2016 Volume 2 - 22
Food and Drink International - Winter 2016 Volume 2 - 23
Food and Drink International - Winter 2016 Volume 2 - 24
Food and Drink International - Winter 2016 Volume 2 - 25
Food and Drink International - Winter 2016 Volume 2 - 26
Food and Drink International - Winter 2016 Volume 2 - 27
Food and Drink International - Winter 2016 Volume 2 - 28
Food and Drink International - Winter 2016 Volume 2 - 29
Food and Drink International - Winter 2016 Volume 2 - 30
Food and Drink International - Winter 2016 Volume 2 - 31
Food and Drink International - Winter 2016 Volume 2 - 32
Food and Drink International - Winter 2016 Volume 2 - 33
Food and Drink International - Winter 2016 Volume 2 - 34
Food and Drink International - Winter 2016 Volume 2 - 35
Food and Drink International - Winter 2016 Volume 2 - 36
Food and Drink International - Winter 2016 Volume 2 - 37
Food and Drink International - Winter 2016 Volume 2 - 38
Food and Drink International - Winter 2016 Volume 2 - 39
Food and Drink International - Winter 2016 Volume 2 - 40
Food and Drink International - Winter 2016 Volume 2 - 41
Food and Drink International - Winter 2016 Volume 2 - 42
Food and Drink International - Winter 2016 Volume 2 - 43
Food and Drink International - Winter 2016 Volume 2 - 44
Food and Drink International - Winter 2016 Volume 2 - 45
Food and Drink International - Winter 2016 Volume 2 - 46
Food and Drink International - Winter 2016 Volume 2 - 47
Food and Drink International - Winter 2016 Volume 2 - 48
Food and Drink International - Winter 2016 Volume 2 - 49
Food and Drink International - Winter 2016 Volume 2 - 50
Food and Drink International - Winter 2016 Volume 2 - 51
Food and Drink International - Winter 2016 Volume 2 - 52
Food and Drink International - Winter 2016 Volume 2 - 53
Food and Drink International - Winter 2016 Volume 2 - 54
Food and Drink International - Winter 2016 Volume 2 - 55
Food and Drink International - Winter 2016 Volume 2 - 56
Food and Drink International - Winter 2016 Volume 2 - 57
Food and Drink International - Winter 2016 Volume 2 - 58
Food and Drink International - Winter 2016 Volume 2 - 59
Food and Drink International - Winter 2016 Volume 2 - 60
Food and Drink International - Winter 2016 Volume 2 - 61
Food and Drink International - Winter 2016 Volume 2 - 62
Food and Drink International - Winter 2016 Volume 2 - 63
Food and Drink International - Winter 2016 Volume 2 - 64
Food and Drink International - Winter 2016 Volume 2 - 65
Food and Drink International - Winter 2016 Volume 2 - 66
Food and Drink International - Winter 2016 Volume 2 - 67
Food and Drink International - Winter 2016 Volume 2 - 68
Food and Drink International - Winter 2016 Volume 2 - 69
Food and Drink International - Winter 2016 Volume 2 - 70
Food and Drink International - Winter 2016 Volume 2 - 71
Food and Drink International - Winter 2016 Volume 2 - 72
Food and Drink International - Winter 2016 Volume 2 - 73
Food and Drink International - Winter 2016 Volume 2 - 74
Food and Drink International - Winter 2016 Volume 2 - 75
Food and Drink International - Winter 2016 Volume 2 - 76
Food and Drink International - Winter 2016 Volume 2 - 77
Food and Drink International - Winter 2016 Volume 2 - 78
Food and Drink International - Winter 2016 Volume 2 - 79
Food and Drink International - Winter 2016 Volume 2 - 80
Food and Drink International - Winter 2016 Volume 2 - 81
Food and Drink International - Winter 2016 Volume 2 - 82
Food and Drink International - Winter 2016 Volume 2 - 83
Food and Drink International - Winter 2016 Volume 2 - 84
Food and Drink International - Winter 2016 Volume 2 - 85
Food and Drink International - Winter 2016 Volume 2 - 86
Food and Drink International - Winter 2016 Volume 2 - 87
Food and Drink International - Winter 2016 Volume 2 - 88
Food and Drink International - Winter 2016 Volume 2 - 89
Food and Drink International - Winter 2016 Volume 2 - 90
Food and Drink International - Winter 2016 Volume 2 - 91
Food and Drink International - Winter 2016 Volume 2 - 92
Food and Drink International - Winter 2016 Volume 2 - 93
Food and Drink International - Winter 2016 Volume 2 - 94
Food and Drink International - Winter 2016 Volume 2 - 95
Food and Drink International - Winter 2016 Volume 2 - 96
Food and Drink International - Winter 2016 Volume 2 - 97
Food and Drink International - Winter 2016 Volume 2 - 98
Food and Drink International - Winter 2016 Volume 2 - 99
Food and Drink International - Winter 2016 Volume 2 - 100
Food and Drink International - Winter 2016 Volume 2 - 101
Food and Drink International - Winter 2016 Volume 2 - 102
Food and Drink International - Winter 2016 Volume 2 - 103
Food and Drink International - Winter 2016 Volume 2 - 104
Food and Drink International - Winter 2016 Volume 2 - 105
Food and Drink International - Winter 2016 Volume 2 - 106
Food and Drink International - Winter 2016 Volume 2 - 107
Food and Drink International - Winter 2016 Volume 2 - 108
Food and Drink International - Winter 2016 Volume 2 - 109
Food and Drink International - Winter 2016 Volume 2 - 110
Food and Drink International - Winter 2016 Volume 2 - 111
Food and Drink International - Winter 2016 Volume 2 - 112
Food and Drink International - Winter 2016 Volume 2 - 113
Food and Drink International - Winter 2016 Volume 2 - 114
Food and Drink International - Winter 2016 Volume 2 - 115
Food and Drink International - Winter 2016 Volume 2 - 116
Food and Drink International - Winter 2016 Volume 2 - 117
Food and Drink International - Winter 2016 Volume 2 - 118
Food and Drink International - Winter 2016 Volume 2 - 119
Food and Drink International - Winter 2016 Volume 2 - 120
Food and Drink International - Winter 2016 Volume 2 - 121
Food and Drink International - Winter 2016 Volume 2 - 122
Food and Drink International - Winter 2016 Volume 2 - 123
Food and Drink International - Winter 2016 Volume 2 - 124
Food and Drink International - Winter 2016 Volume 2 - 125
Food and Drink International - Winter 2016 Volume 2 - 126
Food and Drink International - Winter 2016 Volume 2 - 127
Food and Drink International - Winter 2016 Volume 2 - 128
Food and Drink International - Winter 2016 Volume 2 - 129
Food and Drink International - Winter 2016 Volume 2 - 130
Food and Drink International - Winter 2016 Volume 2 - 131
Food and Drink International - Winter 2016 Volume 2 - 132
Food and Drink International - Winter 2016 Volume 2 - 133
Food and Drink International - Winter 2016 Volume 2 - 134
Food and Drink International - Winter 2016 Volume 2 - 135
Food and Drink International - Winter 2016 Volume 2 - 136
Food and Drink International - Winter 2016 Volume 2 - Cover3
Food and Drink International - Winter 2016 Volume 2 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue4b
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue4a
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3b
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3A
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/youngsmarketco
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue3
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue2_2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017winter_v2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017fall
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017summer
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017springvol2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017springvol1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016wintervol2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016wintervol1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015summer2
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012fallwinter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2011fall
http://www.nxtbook.com/nxtbooks/businessmedia/fd_20110708
http://www.nxtbook.com/nxtbooks/businessmedia/fd_20110506
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2011summer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2011spring
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010winter
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010fall
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010summer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010springsummer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010spring
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010winterspring
http://www.nxtbookMEDIA.com