Food and Drink International - Winter 2016 Volume 2 - 32

h

HOSPITALITY

Benchmark Resorts & Hotels

>> Senior Vice President of Operations Todd Felsen stresses
that Benchmark remain grounded and focused on its key
purpose of customer service. As a result, the company is
an independent leader in hospitality.

one of the company's team members is
given one of those mosaic tiles, which
symbolizes the company's unity as well
as being a piece of the company.
"As a company we promise that we
will operate as one, as a team," Felsen
explains. "So everyone is a small piece
of that art and has a place in it, which is
very important. That also carries over
into how we train our employees as well
because they are our No. 1 assets. Every company says it, but saying it and
believing it are two different things. We
believe it because that's what our company is all about."
The company created Benchmark
University for employee training. It
includes on-site and area training,
e-learning, self-study courses and professional certifications. "BU's goal is to
assist the growth in our employees that
want to continue to thrive not only with
our company, but in the hospitality profession as well," Felsen says.

32

"We have more than 10,000 employees," he adds. "As long as you have the
will we can train the skill. So we are
looking for people that are passionate
about our business, that have a purpose
for being in the hospitality industry and
want to be or make the difference every
day - whether it's in their own life, family life or someone else's life that they're
affecting every day."
This strong emphasis on its employee and work culture helps the company
position itself as the leader of independent hotels and resorts throughout the
country, Felsen noted. "That's very important for us. Not being big necessarily, but being very grounded in the hotels
and resorts that we operate as a team,"
he explained. "We have a very strong
reputation in our markets and we want
to continue those relationships. Longevity and loyalty for our team members is important, [and] relationships
with our partners are as well because

food & drink international * winter 2016 volume 2 * www.fooddrink-magazine.com

we want to attach ourselves to key partners throughout the United States that
help us to continue to grow."
Benchmark Resorts & Hotels looks
at its vendors as partners because the
company is "all about family," Felsen
says. "We want them to flex when we
flex. When market demands and business models change over time, it's
important that everyone flexes so that
there's a win-win scenario all the time."
Looking ahead, the company wants
to continue growing, but not at the expense of losing its purpose, according
to Felsen. "As we continue to grow
we have to keep that in mind because
where we are and where we're going
tomorrow is very important," he says.
"That's why we're always grounded
and making the most conscientious decisions that affect our owners and team
members the most, so we can watch
people succeed and grow, as well as
make our properties profitable."


http://www.fooddrink-magazine.com

Table of Contents for the Digital Edition of Food and Drink International - Winter 2016 Volume 2

Contents
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Food and Drink International - Winter 2016 Volume 2 - Cover3
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