Food and Drink International - Winter 2016 Volume 2 - 49

Four Sisters Inns

>> President and owner Shelley Post takes pride in Four Sisters
Inns' unique combination of extensive amenities and great
value, which result in a large number of repeat guests.

them to explore the local area. "We try
to have experiences we can suggest to
guests that are outside the ordinary,"
Post explains. "Most of us work at a
pretty frenetic pace, and when we arrive at our getaway spot, we need some
concierge assistance tailored to what
we're looking for. I encourage our staff
to really listen to what guests are seeking. Some want a high-end winery experience or others want something simpler. Either way, guests can feel assured
they're sent to a great place that meets
their expectations."
Four Sisters Inns also offers a loyalty
program to its valued guests. The Frequent Sleeper program allows guests to
collect points and turn them into complimentary nights at any location. Many
guests visit often, to celebrate anniversaries, birthdays or other special occasions, and even have their favorite room
at their favorite inn.
"We always make sure they feel
welcomed back and appreciated at a
personal level," Post says. "Many book
their return stay when they're departing. We want to make sure they stay in

a room full of memories for them. That
ties into our motto: 'We're in the business of making memories.'"

Welcoming Environment
A major reason guests return time and
again is the staff. Post says the employees provide that welcoming atmosphere
to guests because they feel appreciated
and have a connection with their fellow

employees a call and let them know
and personally congratulate them," Post
says. "Working in a hotel can be busy
and stressful and I want to make sure
staff feel valued and appreciated."
After 40 years in business, Four Sisters Inns has a few secret projects in the
works. Post admits the anniversary got
away from her in the enjoyable hustle
and bustle of operating the properties.

"Our guests love to travel between the
inns, each with its own flavor while also
providing consistent amenities."
employees and upper management.
"We're visible and all working together
to solve challenges that arise," she adds.
Four Sisters Inns produces an annual newsletter highlighting exciting
things happening at the various inns.
Additionally, the internal quarterly
employee newsletter always highlights
several standout employees. "I give the

"I'm proud of this little company we've
taken from one to where we are today,"
she says. "There are many memories
with every property that joins us. Each
has a history. As you move past that
phase of opening, and work with the
staff in order to provide guests with
a truly wonderful experience - that's
what we focus on every day."

food & drink international * winter 2016 volume 2 * www.fooddrink-magazine.com

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http://www.fooddrink-magazine.com

Table of Contents for the Digital Edition of Food and Drink International - Winter 2016 Volume 2

Contents
Food and Drink International - Winter 2016 Volume 2 - Cover1
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Food and Drink International - Winter 2016 Volume 2 - Contents
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