Food & Drink International - Fall 2017 - 100
Feeding the Need
Thorntons Inc. remodels its stores, placing a kitchen front and center to
showcase its new food and beverage offerings. By Janice Hoppe-Spiers
>> Thorntons is dedicated to finding good real estate and making major investments in its properties to benefit its guests and team members.
horntons strives to be people's favorite place to stop when they are on
the go and prides itself on its ability to stay relevant to the needs of its
guests. "We are part of our guests' daily lives," COO Mike Woerner
says. "People stop in first thing in the morning on their way to work
for a coffee and donut or hot breakfast."
The Louisville Ky.-based company was founded in 1971 as a fuel and kiosk
operation. It has evolved to become a high-volume fuel
and c-store chain today with 190 locations and attributes
its success to its guest service and team members. "We
spend time talking to our team members and guests to unHeadquarters: Louisville, Ky.
derstand what their needs are and evolve our offerings as
Mike Woerner, COO: "We
spend time talking to our team
our guests' needs change," Woerner adds.
members and guests to underIn addition to focusing on its guests' needs, Thorntons'
stand what their needs are and
evolve our offerings."
prime real estate has helped it remain successful over the
food & drink international * fall 2017 * www.fooddrink-magazine.com
past four decades. Woerner says it's
a core competency of the company to
find good real estate with high traffic
patterns and then make significant investments into the property to make it
a great location for guests to shop and
team members to work.
"We sell a lot of the same things
our competitors do, but our team and
how well we maintain our store operating standards is a key differentiator
for us," he adds. "Our team-based,
high-performance culture is a combination of entrepreneurial spirit and