Food & Drink International - Fall 2017 - 102

r

RETAIL

Thorntons Inc.

>> Thorntons says it has evolved to become a high-volume fuel and c-store chain with 190
locations as a result of its quality guest service and team members.

offer a value to the guests we value the most because they
shop us the most frequently."
Thorntons developed a new grab-n-go concept that resulted in a major remodel program of locations in Louisville
and Chicago. "That's where we got into high-quality grab-ngo food offerings and having a kitchen in the store, center
stage," Woerner says. "The guests who come in to buy daily
items also get to see the improved food offering and we are
attracting new guests."
Woerner says, "One side of the store has traditional c-store
offerings and one side of the store has a large kitchen with a
vast offering of dispensed beverage - hot, cold and frozen."
All hot food items are made in the kitchen and ready to
go so guests just have to walk in, grab and go. "We believe
the guests we are serving are the people who are in a hurry,
so it's on-the-go breakfast, lunch and snacks," Woerner explains. "There are about 12 breakfast SKUs and breakfast
burritos are the most popular item."
Forty-five of Thorntons stores have been remodeled to
include a kitchen and every new store will open with this
format, Woerner says. The company is developing a timeline for when it expects all stores to be converted to the
new design.

Quality Assurance
Staff is trained on the new concept and standards during
the five weeks locations are closed for remodeling. "We are

102

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Table of Contents for the Digital Edition of Food & Drink International - Fall 2017

Contents
Food & Drink International - Fall 2017 - Cover1
Food & Drink International - Fall 2017 - Cover2
Food & Drink International - Fall 2017 - 1
Food & Drink International - Fall 2017 - Contents
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Food & Drink International - Fall 2017 - Cover3
Food & Drink International - Fall 2017 - Cover4
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