Food & Drink International - Fall 2017 - 103

Thorntons Inc.
going in and creating an entirely new store," Woerner says.
"We have foodservice managers in all stores that operate the
kitchen and they receive extensive training on food handling,
safety and certifications."
Training centers are located in Chicago and Louisville for
Thorntons to introduce a new kitchen item or offer refresher training. In preparation for the rollout of its new concept,
Thorntons introduced its store operations system (SOS) in
2016. SOS is the result of a two-year operation engineering
study to understand all the work associated with maintaining
the standards it wants in every store.
"Operation engineers worked with team members across
the company and vendor partners to really understand what
are the things that we need to do daily, weekly, monthly and
quarterly to maintain conditions," Woerner explains. "We put
that into a system to train established and new team members on our standards. 'Playbooks' we call them. Every team
member starts out their shift every day with a game plan and
there are loops or cycles they complete every two hours to
maintain standards."
Moving forward, Thorntons plans to continue to expand
by opening eight to ten new stores per year and grow its
offerings as a high-volume fuel, c-store and food & beverage
convenience retailer. The company in May launched its first
self-checkout kiosk and says more are on the way to further
expedite service.
"We feel we have a powerful offer and the right team to be
able to grow the size of the company and our market share in
established stores," Woerner says. "We are currently in a pilot
phase with self-checkouts that we think our guests and team
members will welcome to improve speed of service."

In preparation for the rollout of its new concept, Thorntons introduced its store operations <<
system (SOS) in 2016. SOS is the result of a two-year operation engineering study.

food & drink international * fall 2017 * www.fooddrink-magazine.com

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Table of Contents for the Digital Edition of Food & Drink International - Fall 2017

Contents
Food & Drink International - Fall 2017 - Cover1
Food & Drink International - Fall 2017 - Cover2
Food & Drink International - Fall 2017 - 1
Food & Drink International - Fall 2017 - Contents
Food & Drink International - Fall 2017 - 3
Food & Drink International - Fall 2017 - 4
Food & Drink International - Fall 2017 - 5
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Food & Drink International - Fall 2017 - Cover3
Food & Drink International - Fall 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue4a
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3b
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