Food & Drink International - Fall 2017 - 55

Hay Creek Hotels
finding that next venue. First and foremost is that the restaurant within the
hotel must be its own standalone entity.
"We will be successful only if everyone
knows the restaurant," MacLeod explains. "We take great pride in making
sure we understand the needs of the local community - both in price point and
what they want in terms of experience.
We build local relationships and loyalty
within the community through the stomachs of our guest."
In other words, patrons of a hotel's
restaurant would rather see other
members of the community and not
just travelers. An example of this is the
Exeter Inn in Hay Creek's hometown
of Exeter, N.H. The hotel features the
well-known Epoch Restaurant & Bar,
which has attained critical success
with distinctive and creative New England cuisine as well as internationally
inspired dishes.
"Our restaurants are really freestanding independent restaurants,"
MacLeod explains. "We are the anti-hotel restaurants."
Given MacLeod's background, the
restaurant-first mentality is somewhat
surprising, but it is hard to argue with
its success. MacLeod has worked every
job from night watchman to executive
vice president of Sheraton and Westin
Hotels & Resorts. But his experience
has led to another unique approach: the
identifying and acquiring of small, underperforming independent hotels and
resorts, then renovating and repositioning them as brand-new, well-managed
upscale properties. "We like to find underperforming assets that haven't been
able to succeed," MacLeod explains.
"And then reposition them and come
out the other side."
"A big piece of what we do is celebrate the uniqueness and individuality
of these properties," MacLeod continues. "These are very special buildings,
often times historic, in the communities

they are in, and many are the predominant building in their location."

Nurturing Growth
Hay Creek has developed a winning
formula, but MacLeod says he does not
have any visions of an overly expansive
chain. "We have no desire to run around
and put dots on a map," MacLeod explains. "We are just looking for good
opportunities and to have some fun in
creating something special."
It is easier to have fun when everyone
on board is passionate about what they
do. "We are all hotel and restaurant
people," MacLeod says. "For us, it is the
only thing we have done, which means
we understand all of the intricacies in
running these unique properties."
And similar to many hotel and restaurant chains, Hay Creek is not immune
to the daily difficulties of finding longterm, qualified employees. "It's the No.
1 challenge for our industry and in general," MacLeod explains. "We spend a
lot of time trying to attract the right kind
of person and then developing them
and treating them with respect so they
will stay with us."
Finding and nurturing the right person has led to tremendous growth for
Hay Creek - with this summer's openings, the group is now up to 18 different properties under management and
several more in the development stage.
And the passion of Hay Creek's employees ensures guests continue to come
across something special in the industry, and in unique locations. "One of the
things that helps this come together is
our mission statement," MacLeod says.
"We aim to 'Delight and Surprise' all of
our stakeholders."
HUB International When Hay Creek Hotels
needed a complete solution, protecting their business and employees, HUB's reach and resources
provided insurance when they needed it... before
they needed it. Let's help build a risk management solution for you, with quality companies like
Hanover Insurance.

food & drink international * fall 2017 * www.fooddrink-magazine.com

55


https://www.hubinternational.com/offices/us/massachusetts/wilmington/ http://www.fooddrink-magazine.com

Table of Contents for the Digital Edition of Food & Drink International - Fall 2017

Contents
Food & Drink International - Fall 2017 - Cover1
Food & Drink International - Fall 2017 - Cover2
Food & Drink International - Fall 2017 - 1
Food & Drink International - Fall 2017 - Contents
Food & Drink International - Fall 2017 - 3
Food & Drink International - Fall 2017 - 4
Food & Drink International - Fall 2017 - 5
Food & Drink International - Fall 2017 - 6
Food & Drink International - Fall 2017 - 7
Food & Drink International - Fall 2017 - 8
Food & Drink International - Fall 2017 - 9
Food & Drink International - Fall 2017 - 10
Food & Drink International - Fall 2017 - 11
Food & Drink International - Fall 2017 - 12
Food & Drink International - Fall 2017 - 13
Food & Drink International - Fall 2017 - 14
Food & Drink International - Fall 2017 - 15
Food & Drink International - Fall 2017 - 16
Food & Drink International - Fall 2017 - 17
Food & Drink International - Fall 2017 - 18
Food & Drink International - Fall 2017 - 19
Food & Drink International - Fall 2017 - 20
Food & Drink International - Fall 2017 - 21
Food & Drink International - Fall 2017 - 22
Food & Drink International - Fall 2017 - 23
Food & Drink International - Fall 2017 - 24
Food & Drink International - Fall 2017 - 25
Food & Drink International - Fall 2017 - 26
Food & Drink International - Fall 2017 - 27
Food & Drink International - Fall 2017 - 28
Food & Drink International - Fall 2017 - 29
Food & Drink International - Fall 2017 - 30
Food & Drink International - Fall 2017 - 31
Food & Drink International - Fall 2017 - 32
Food & Drink International - Fall 2017 - 33
Food & Drink International - Fall 2017 - 34
Food & Drink International - Fall 2017 - 35
Food & Drink International - Fall 2017 - 36
Food & Drink International - Fall 2017 - 37
Food & Drink International - Fall 2017 - 38
Food & Drink International - Fall 2017 - 39
Food & Drink International - Fall 2017 - 40
Food & Drink International - Fall 2017 - 41
Food & Drink International - Fall 2017 - 42
Food & Drink International - Fall 2017 - 43
Food & Drink International - Fall 2017 - 44
Food & Drink International - Fall 2017 - 45
Food & Drink International - Fall 2017 - 46
Food & Drink International - Fall 2017 - 47
Food & Drink International - Fall 2017 - 48
Food & Drink International - Fall 2017 - 49
Food & Drink International - Fall 2017 - 50
Food & Drink International - Fall 2017 - 51
Food & Drink International - Fall 2017 - 52
Food & Drink International - Fall 2017 - 53
Food & Drink International - Fall 2017 - 54
Food & Drink International - Fall 2017 - 55
Food & Drink International - Fall 2017 - 56
Food & Drink International - Fall 2017 - 57
Food & Drink International - Fall 2017 - 58
Food & Drink International - Fall 2017 - 59
Food & Drink International - Fall 2017 - 60
Food & Drink International - Fall 2017 - 61
Food & Drink International - Fall 2017 - 62
Food & Drink International - Fall 2017 - 63
Food & Drink International - Fall 2017 - 64
Food & Drink International - Fall 2017 - 65
Food & Drink International - Fall 2017 - 66
Food & Drink International - Fall 2017 - 67
Food & Drink International - Fall 2017 - 68
Food & Drink International - Fall 2017 - 69
Food & Drink International - Fall 2017 - 70
Food & Drink International - Fall 2017 - 71
Food & Drink International - Fall 2017 - 72
Food & Drink International - Fall 2017 - 73
Food & Drink International - Fall 2017 - 74
Food & Drink International - Fall 2017 - 75
Food & Drink International - Fall 2017 - 76
Food & Drink International - Fall 2017 - 77
Food & Drink International - Fall 2017 - 78
Food & Drink International - Fall 2017 - 79
Food & Drink International - Fall 2017 - 80
Food & Drink International - Fall 2017 - 81
Food & Drink International - Fall 2017 - 82
Food & Drink International - Fall 2017 - 83
Food & Drink International - Fall 2017 - 84
Food & Drink International - Fall 2017 - 85
Food & Drink International - Fall 2017 - 86
Food & Drink International - Fall 2017 - 87
Food & Drink International - Fall 2017 - 88
Food & Drink International - Fall 2017 - 89
Food & Drink International - Fall 2017 - 90
Food & Drink International - Fall 2017 - 91
Food & Drink International - Fall 2017 - 92
Food & Drink International - Fall 2017 - 93
Food & Drink International - Fall 2017 - 94
Food & Drink International - Fall 2017 - 95
Food & Drink International - Fall 2017 - 96
Food & Drink International - Fall 2017 - 97
Food & Drink International - Fall 2017 - 98
Food & Drink International - Fall 2017 - 99
Food & Drink International - Fall 2017 - 100
Food & Drink International - Fall 2017 - 101
Food & Drink International - Fall 2017 - 102
Food & Drink International - Fall 2017 - 103
Food & Drink International - Fall 2017 - 104
Food & Drink International - Fall 2017 - Cover3
Food & Drink International - Fall 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue4a
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3b
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue3A
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/youngsmarketco
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue3
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue2_2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017winter_v2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017fall
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017summer
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017springvol2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017springvol1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016wintervol2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016wintervol1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015summer2
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012fallwinter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2011fall
http://www.nxtbook.com/nxtbooks/businessmedia/fd_20110708
http://www.nxtbook.com/nxtbooks/businessmedia/fd_20110506
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2011summer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2011spring
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010winter
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010fall
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010summer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010springsummer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010spring
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010winterspring
http://www.nxtbookMEDIA.com