Food & Drink International - Fall 2017 - 64

r

RESTAURANTS

Fatburger
A Critical Role

>> Fatburger takes pride in employees who are dedicated to meeting a customer's every need. The company's franchisees
employ more than 4,000 team members in 18 countries. It focuses on hiring people who are conversationalists and have
fun personalities to ensure guests enjoy their experiences.

ketchup and even our homemade onion
rings that we make fresh every day."
To keep up with demand, Fatburger
has upgraded its kitchens to be faster
and more efficient for its employees
with new equipment and key training.
"We also want to ensure that we main-

64

tain the food quality standards we were
founded on," Newell says. "At Fatburger, we want to continue giving our customers an authentic experience, both
with our food and delivering excellent
customer service - that will always be
our goal."

food & drink international * fall 2017 * www.fooddrink-magazine.com

With Fatburger's franchisees employing more than 4,000 team members in
18 countries, Fatburger does not own or
operate any corporate locations and is
an entirely franchised chain. Training is
a key factor in its operations, especially
when new franchisees open new locations in new markets.
"Our franchisees have thousands of
employees as each franchisee location
has anywhere from 15 to 25 employees,"
Newell says. "We train our franchisees
management teams, so that they can inturn train their staff and perpetuate that
momentum for future openings of additional restaurants."
Each new franchisee has to complete an extensive six-week management-training program, which certifies
them to operate a Fatburger franchise
upon completion.
Additionally, the company provides
several tools and training aids to help
its new franchisees and staff transition smoothly. "For example, we utilize the red book, which is a very large
tool for us to maintain standards,
documentation and communication
between managers and employees,"
Newell explains.
Fatburger also provides staff with an
employee guide, which gives insight
not only about the company's milestones for each position, but also what
employees need to do to progress and
be proficient in the role. "We walk all
employees through this guide when
we're opening a new location," Newell
explains. "We make sure everyone is
at least certified in one position; from
there, it is up to the franchisee's management team to get them certified in
the remaining eight positions."
The company's vendors are also key
in the company's success, as they play
a "big part" in maintaining Fatburger's
quality control. "When we select vendors across the world, we look to see


http://www.fooddrink-magazine.com

Table of Contents for the Digital Edition of Food & Drink International - Fall 2017

Contents
Food & Drink International - Fall 2017 - Cover1
Food & Drink International - Fall 2017 - Cover2
Food & Drink International - Fall 2017 - 1
Food & Drink International - Fall 2017 - Contents
Food & Drink International - Fall 2017 - 3
Food & Drink International - Fall 2017 - 4
Food & Drink International - Fall 2017 - 5
Food & Drink International - Fall 2017 - 6
Food & Drink International - Fall 2017 - 7
Food & Drink International - Fall 2017 - 8
Food & Drink International - Fall 2017 - 9
Food & Drink International - Fall 2017 - 10
Food & Drink International - Fall 2017 - 11
Food & Drink International - Fall 2017 - 12
Food & Drink International - Fall 2017 - 13
Food & Drink International - Fall 2017 - 14
Food & Drink International - Fall 2017 - 15
Food & Drink International - Fall 2017 - 16
Food & Drink International - Fall 2017 - 17
Food & Drink International - Fall 2017 - 18
Food & Drink International - Fall 2017 - 19
Food & Drink International - Fall 2017 - 20
Food & Drink International - Fall 2017 - 21
Food & Drink International - Fall 2017 - 22
Food & Drink International - Fall 2017 - 23
Food & Drink International - Fall 2017 - 24
Food & Drink International - Fall 2017 - 25
Food & Drink International - Fall 2017 - 26
Food & Drink International - Fall 2017 - 27
Food & Drink International - Fall 2017 - 28
Food & Drink International - Fall 2017 - 29
Food & Drink International - Fall 2017 - 30
Food & Drink International - Fall 2017 - 31
Food & Drink International - Fall 2017 - 32
Food & Drink International - Fall 2017 - 33
Food & Drink International - Fall 2017 - 34
Food & Drink International - Fall 2017 - 35
Food & Drink International - Fall 2017 - 36
Food & Drink International - Fall 2017 - 37
Food & Drink International - Fall 2017 - 38
Food & Drink International - Fall 2017 - 39
Food & Drink International - Fall 2017 - 40
Food & Drink International - Fall 2017 - 41
Food & Drink International - Fall 2017 - 42
Food & Drink International - Fall 2017 - 43
Food & Drink International - Fall 2017 - 44
Food & Drink International - Fall 2017 - 45
Food & Drink International - Fall 2017 - 46
Food & Drink International - Fall 2017 - 47
Food & Drink International - Fall 2017 - 48
Food & Drink International - Fall 2017 - 49
Food & Drink International - Fall 2017 - 50
Food & Drink International - Fall 2017 - 51
Food & Drink International - Fall 2017 - 52
Food & Drink International - Fall 2017 - 53
Food & Drink International - Fall 2017 - 54
Food & Drink International - Fall 2017 - 55
Food & Drink International - Fall 2017 - 56
Food & Drink International - Fall 2017 - 57
Food & Drink International - Fall 2017 - 58
Food & Drink International - Fall 2017 - 59
Food & Drink International - Fall 2017 - 60
Food & Drink International - Fall 2017 - 61
Food & Drink International - Fall 2017 - 62
Food & Drink International - Fall 2017 - 63
Food & Drink International - Fall 2017 - 64
Food & Drink International - Fall 2017 - 65
Food & Drink International - Fall 2017 - 66
Food & Drink International - Fall 2017 - 67
Food & Drink International - Fall 2017 - 68
Food & Drink International - Fall 2017 - 69
Food & Drink International - Fall 2017 - 70
Food & Drink International - Fall 2017 - 71
Food & Drink International - Fall 2017 - 72
Food & Drink International - Fall 2017 - 73
Food & Drink International - Fall 2017 - 74
Food & Drink International - Fall 2017 - 75
Food & Drink International - Fall 2017 - 76
Food & Drink International - Fall 2017 - 77
Food & Drink International - Fall 2017 - 78
Food & Drink International - Fall 2017 - 79
Food & Drink International - Fall 2017 - 80
Food & Drink International - Fall 2017 - 81
Food & Drink International - Fall 2017 - 82
Food & Drink International - Fall 2017 - 83
Food & Drink International - Fall 2017 - 84
Food & Drink International - Fall 2017 - 85
Food & Drink International - Fall 2017 - 86
Food & Drink International - Fall 2017 - 87
Food & Drink International - Fall 2017 - 88
Food & Drink International - Fall 2017 - 89
Food & Drink International - Fall 2017 - 90
Food & Drink International - Fall 2017 - 91
Food & Drink International - Fall 2017 - 92
Food & Drink International - Fall 2017 - 93
Food & Drink International - Fall 2017 - 94
Food & Drink International - Fall 2017 - 95
Food & Drink International - Fall 2017 - 96
Food & Drink International - Fall 2017 - 97
Food & Drink International - Fall 2017 - 98
Food & Drink International - Fall 2017 - 99
Food & Drink International - Fall 2017 - 100
Food & Drink International - Fall 2017 - 101
Food & Drink International - Fall 2017 - 102
Food & Drink International - Fall 2017 - 103
Food & Drink International - Fall 2017 - 104
Food & Drink International - Fall 2017 - Cover3
Food & Drink International - Fall 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol19_issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/youngsmarketco
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue4
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue3
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue2_2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_vol18_issue1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017winter_v2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017fall
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017summer
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017springvol2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2017springvol1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016wintervol2
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016wintervol1
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/fd_2016summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015summer2
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2015spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2014spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013fall
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2013spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012fallwinter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012summer
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012spring
http://www.nxtbook.com/nxtbooks/phoenix/fd_2012winter
http://www.nxtbook.com/nxtbooks/phoenix/fd_2011fall
http://www.nxtbook.com/nxtbooks/businessmedia/fd_20110708
http://www.nxtbook.com/nxtbooks/businessmedia/fd_20110506
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2011summer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2011spring
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010winter
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010fall
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010summer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010springsummer
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010spring
http://www.nxtbook.com/nxtbooks/businessmedia/fd_2010winterspring
http://www.nxtbookMEDIA.com