Food & Drink International - Fall 2017 - 74
Houston Airport System
>> Director of Concessions Randy Goodman and his team won praise for their work at George Bush Intercontinental Airport.
statement. "Working with a leading
consulting firm, incorporating industry
best practices and involving the local
business community, Randy structured
the new concessions programs to provide customers with increased concept
variety and quality."
Now, Goodman says, HAS is preparing for a similar project at HOU, since
many of its locations have contracts
that expire in 2020. "We'll begin looking at the footprint of that airport and
putting together our request for proposal," he says.
HAS plans to grow HOU's international offering, Goodman says. "We're
also working with some consultants
that are experts in the aviation world
and [determine] what the public is
looking for," he adds.
name and description, but it also tells "if
it's local, if it's gluten free and if it has
vegetarian options," he says.
"It's a real good tool and it really helps in getting the information out
there about this concessions package,"
he says, noting that the site is passenger-journey focused.
"It focuses on what you are doing,
[such as] are you departing or arriving
as you hit each one of those options."
"The nice thing there is no app to
download, it's mobile phone friendly,"
Goodman asserts, noting that passengers can easily look at maps on the site
to guide them through the airports.
HAS' site also offers suggestions on
restaurants that are close to the user's
flight gate. "We're doing what we can
to get the word out," Begley says.
A Dining Guide
A Great Place
Begley is proud of HAS' website, www.
fly2houston.com, which allows travelers
to easily find the kind of dining that they
are looking for.
Not only can they see the eatery's
HAS offers a positive environment at its
airports, particularly for its food, beverage and retail operators. "They're used
to working on the street, but in here,
you're in a relatively safe environment,
food & drink international * fall 2017 * www.fooddrink-magazine.com
This March, travel website RewardExpert.com ranked George
Bush Intercontinental Airport
(IAH) No. 5 in its 2017 Airport
Dining Scorecard. It also placed
IAH among the top 20 most
trafficked airports for vegetarian
and vegan dining options.
RewardExpert also praised
IAH for its seafood. "Home to a
number of highly rated eateries,
the Houston George Bush Intercontinental Airport is a seafood
lover's dream," the site said. "Pappadeaux and Landry's are just a
few of the locations a traveler can
stop to get some quality sea fare."
IAH also won recognition
from the SkyTrax World Airport
Awards, which are based on an
annual, global airport customer
satisfaction survey. In 2017, the airport received a three-star rating,
was named as the "World's Most
Improved Airport" and rated No. 1
for dining in North America.
Skytrax also gave William P.
Hobby Airport a four-star rating,
making it one of only three airports in the United States to earn
such an honor.
because you have to go through security to get to work," Goodman says.
Many clients are in a good mood because they are on vacation, while others are traveling for business. They all
contribute to the environment.
"You get a mix of clientele and it's not
the same person all the time," Goodman
says. "It's a great place to work."
He sees continued growth for HAS
and its airports as they continue to finetune their food and beverage offerings.
"We're also designing a new international terminal for IAH," he says.
"We've got great airline partners," he
adds, noting that United Airlines Inc.
and Southwest Airlines Co. have both
made investments in its airports. "In the
future, Houston continues to grow."