Food & Drink International - Fall 2017 - 77
Lucky Eagle Casino & Hotel
Lucky Eagle Casino & Hotel genuinely cares for its community. CEO Lisa Miles
notes it's one of the reasons why the company is successful. "Chief Collaboration Officer Rodney Youckton, as well as other executive team members,
leads by example and sit on local nonprofit boards such as Community Youth
Services, the Boys & Girls Club, Big Brothers Big Sisters or United Way," Miles
says. "It's very important for us to embrace the community. In addition to donating our time, we also donate labor or our facilities so these organizations
can keep more of their profits for their organization. The Chehalis Tribe and
the casino team value our relationship with our local communities and they
ture and is served in our buffet line for
guests. To our knowledge, there is no
other salmon pit like this in the country."
Food innovation has not only played
a critical role for Lucky Eagle, but
technological innovation has also been
key to its success. "We have invested
a lot of money in technology over the
years," Miles says. "For instance, today we really have an integrated system that streamlines our processes and
keeps us efficient."
Most notably, Lucky Eagle has implemented kiosks to prevent guests
from standing in line to resolve certain
issues. For example, the company has
eliminated free play coupons for its slot
machines and added downloadable
credits. Also, guests can now easily
check their point rewards and reprint
their player's card at the kiosks in the
event they lose or forget it.
"We will soon roll out a new kiosk to
help guests retrieve their account pin
numbers in the event the account locks,
or they forget their pin," Miles says.
"Additionally, we now have a kiosk to
print our daily food offer," she continues. "If you are one of our top-tier cardholders, you are able to receive a $20
food voucher per day that can be used
at any restaurant. So our best guests
can go to that kiosk and get their voucher instead of waiting in line."
Lucky Eagle also is in the process of
integrating its inventory system with its
point-of-sale system. "We want the two
to work in tandem," Miles says. "We're
also looking at utilizing ADP, which is
our payroll system, even stronger to really look at labor efficiency as well."
The Right Combo
Miles started with Lucky Eagle in 1996
as CFO. She left two years later to pursue other opportunities but returned in
2002 and will soon be celebrating her
15-year anniversary with the company. "Our company culture has kept me
here," she says. "It's also not only the
team members, but also the Chehalis
Tribe. I love my job today as much as I
did when I returned, and I am fortunate
to work for such a great tribe."
Miles is most proud of the executive
team she works with because of how
they complement each other. "Some of
the members are new, while some have
been here for more than 15 years," she
says. "It's really unique for a group of
people to mesh so well. We are all passionate about Lucky Eagle and that permeates to our team members and to the
guests. None of our success would be
possible without everyone's teamwork
throughout the organization."
Sysco Our objective: to market and distribute quality products that meet or exceed our
customers' requirements, to analyze consumer
trends and stay ahead of anticipated changes in
customer demand, product availability and cost,
while maintaining our reputation for exceeding
our customers' expectations.
food & drink international * fall 2017 * www.fooddrink-magazine.com