Food & Drink International - Winter 2017, Volume 2 - 111
JACK Entertainment LLC
JACK Entertainment's GT Connect technology and
mobile app recently earned the company honors
during the 2017 Global Gaming Expo in Las Vegas.
The company earned the gold medal during the
event's Gaming & Technology Awards, becoming the
first casino operator to win the award.
The mobile app serves as a virtual player's card
that can be connected via a USB port to GT Connect,
which has been installed in all of the slot machines.
While connected, guests can earn awards, download
bonus play and charge their smartphones. The app
also allows guests to manage and redeem comps
and request vehicles from the valet. JACK Entertainment plans to soon add the ability to order food from
casino quick-service outlets to its capabilities.
"Even though we are a gaming company, in a
very real way, we are also a technology company,"
Corporate Vice President of Food and Beverage Steve
All of JACK Entertainment's food offerings have a common element. "We have unbelievable chefs at each of our
properties," Zappacosta says. "Our food philosophy is very
chef-centric. They are committed to scratch cooking, even
in our quick-service venues, and dedicated to their craft and
JACK Entertainment's chefs work closely with local vendors in the communities surrounding each of the venues.
"We promote communication between chefs and vendors,
and are always asking suppliers about what's hot in foodservice or what's coming next," he adds.
Chefs and other JACK Entertainment staff are encouraged
to give input to leadership. "We can identify an opportunity,
formulate a plan and initiate it in a very short period of time
so we can have an immediate impact on our guests," Zappacosta says. "We are very team member focused; we want
to know what people think, because those ideas will change
fast-casual food hall with six venues and a ramen noodle
concept. "We wanted to put in concepts that are new and on
the cutting edge for Detroit and would be well received by
our guests," Zappacosta says.
Other recent improvements to the company's food offerings include menu and pricing changes at Prism steakhouse in JACK Cincinnati Casino. "We recognized that
Prism was a truly fine dining experience that, for most people, was primarily a place they went for special events,"
he adds. "We wanted to turn it into a place where people
could come three to four times a month, so we changed
the menu to make it more approachable, dropped the price
point significantly and immediately saw an increase in its
"We do not let anything get
stagnant - we are constantly innovating."
The company believes in regularly refreshing its food
and beverage concepts. "One of the questions we also ask
ourselves is what does the local area not have that we think
people will gravitate toward," Zappacosta says. "We do not
let anything get stagnant - we are constantly innovating."
food & drink international * winter 2017 volume 2 * www.fooddrink-magazine.com