Leisure & Hospitality International 2018 - Volume 6, Issue 2 - 41
K . R . M O E L L E R A S S O C IAT E S LT D.
creating a soft sound that raises the
background sound level in guest
rooms, which is otherwise typically as
low as 28 to 33 decibels. "By simply
elevating the ambient level, any of the
spikes that exceed it will be less likely
to wake you up because there's less
change in the room's acoustic conditions," Moeller says.
MODIO's broad spectrum sound
makes it more effective than competing devices, he says. "Hotels are
using our technology to address the
full range of hotel noises, from noisy
neighbors, traffic and outside noise,
elevators, plumbing, HVAC and even
bars," Moeller continues.
Hotels can choose a standard masking
curve or have the device's frequency
output precisely tuned for that specific
room to achieve the most effective
masking. Further, guests can use a control pad in the room to raise or lower
the volume to their liking. The ability to
adjust the sound makes MODIO a more
flexible solution than other devices that
have a fixed output, Moeller says.
"Doing things right is never the easy
way and, with such little knowledge in
the industry of what separates good
from bad masking, it would be tempting for some to pitch lesser solutions,"
he explains. "But that has never been
The device is typically installed on
the back of the hotel room's TV, but it
can also be placed under the bed or
in other parts of the room. The key is
that it should be placed somewhere
where it can work effectively while
appearing invisible to the guest. "From
our commercial experience, we know
that people are more comfortable and
accepting of the background sound if
its source isn't visible," Moeller says.
MODIO's sound itself is designed
to be unobtrusive, similar to smooth
airflow with no patterns or noticeable
variations. "There's nothing in the MODIO sound that calls attention to itself
and most people find they quickly
ignore it, if they even notice that it's on
in the first place," Moeller says.
The first whole hotel implementation of MODIO was completed earlier
this year and more are in the works.
KRM will leverage its experience in
installing its LogiSon Acoustic
Network commercial masking
system in hotels to bring
its new solution to new
customers. "Our masking solutions have been
used across a full range
of hotel types and to
address a wide variety
of noises," Moeller says.
"We have properties
ranging from boutique
locations such as the Fogo
Island Inn [in Newfoundland, Canada] to mid-market
and budget locations."
has been charting its technology's impact on hotel visitors.
Many guests have mentioned the
sound-masking solution on their shortlist of standout amenities in reviews
and on guest experience surveys.
"You can see the results in guest feedback," Moeller says. "For properties that
have been in place for a while, we find
hundreds of online reviews mentioning
our product. The vast majority of guests
comment that they found this amenity
both interesting and effective and the
few who preferred not to use it could
turn it off, just like they can turn off the
heat or the lights."
Although MODIO has already proven itself a capable sound-masking
solution, the device will keep evolving
through future iterations. "Our company has always continued to push improvements to masking technology and
this will be no different with MODIO,"
Moeller says. "As we hear back from
our customers, we will be bringing new
additions to the MODIO lineup."
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