Management Today - Spring 2016 - 21


COVER STORY

Walgreens Healthcare Clinic

"Our data has shown 40
percent of patients say
if it weren't for our clinics, they would either go
to a more costly point
of care or may not seek
treatment at all."

// Walgreens Healthcare Clinics strive
to facilitate coordinated care, while
helping to improve patient outcomes.

and by leveraging technology in new
ways to improve the patient experience.
"We are making significant investments in our core business, such as a
new electronic health record (EHR)
platform being implemented this year,
to accelerate this part of our growth
plan," says Pat Carroll, MD, chief medical officer for Walgreens Healthcare.
"The second component of our growth
strategy is to explore new, innovative
partnerships with community health
systems. We've entered into discussions
with select health systems to explore a
collaborative services model that fully

integrates retail clinics into the health
system care plan and care continuum
- with the health system managing
and operating the clinics in our stores.
We've announced three agreements,
with Providence Health and Services,
Advocate Health Care and SSM Health."
Emerging Trends
One element driving the development
of Walgreens Healthcare Clinics is the
trend of retailization. Consumers are
more open to care in alternative environments, and retail clinics continue
to play an important role in health-

care today by providing affordable,
high-quality and convenient care for
millions of patients.
"Our data has shown that 40 percent of healthcare clinic patients say
if it weren't for our clinics, they would
either go to a more costly point of
care or may not seek treatment at all,
potentially resulting in greater complications and more significant healthcare
costs in the long run," Carroll says.
"Walgreens Healthcare Clinics provide
services designed to facilitate coordinated care while helping to improve
outcomes, increase patient satisfaction
and lower total medical costs."
The speed of change in healthcare overall is another factor that is
influencing the direction of Walgreens
Healthcare Clinics. It is no secret that
the healthcare landscape is evolving
rapidly. Changes like the Affordable
Care Act, health systems' value-based
care models and retailization of
healthcare all influence the way consumers access healthcare services.
"Throughout Walgreens and within
Walgreens Healthcare Clinics, we are
continually evaluating our strategies
to respond to these market changes
and position our business for longterm success so that we can continue
to invest in valuable services to best
meet patient needs and care for more
people in more ways," Carroll says.

SPRING 2016 MANAGEMENTTODAY-MAGAZINE.COM

21


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Table of Contents for the Digital Edition of Management Today - Spring 2016

Contents
Management Today - Spring 2016 - Cover1
Management Today - Spring 2016 - Cover2
Management Today - Spring 2016 - 1
Management Today - Spring 2016 - Contents
Management Today - Spring 2016 - 3
Management Today - Spring 2016 - 4
Management Today - Spring 2016 - 5
Management Today - Spring 2016 - 6
Management Today - Spring 2016 - 7
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Management Today - Spring 2016 - Cover3
Management Today - Spring 2016 - Cover4
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