Management Today - Spring 2016 - 28


PROFILES
// DNOW seeks to acquire value-added
product lines, solutions and services to
enhance its offering to clients.

relationship between DNOW and its
customers.
Whether servicing from an offsite
branch location, onsite with a customer
or through its multiple export groups,
each location manager determines the
specific inventory and service level
required to meet the customer's needs.
"This leads to having the right
product on hand when our customers require it," Workman says. "The
complexity lies in the vast number of
SKUs we carry to satisfy our customers' demands. We have honest
conversations with our customers
around their expectations so we can
meet or exceed them in the agreed
timeframe."
To improve and enhance its services, DNOW is engaged in efforts
such as actively seeking to acquire
high value-added product lines,
solutions and services that will bring
value to its existing customers. It
also continually provides training to

28

MANAGEMENTTODAY-MAGAZINE.COM SPRING 2016

employees on processes, technology, products and customer service.
Beyond those efforts, it actively
measures and seeks feedback from
customers through its "customer
priority one initiative."
"We continually enhance our order
management and delivery systems to
provide as much information at the
fingertips of our employees to help
our customers find the right product
in a timely fashion," Workman says.
"We have also deployed numerous
point of service locations to provide
efficiency and self-service. This provides customer access to products in
the most efficient manner, minimizBonney Forge Corporation is a leading international
manufacturer of industrial forged steel valves, cast
steel valves, and forged steel fittings, unions and branch
connections. We are a fully integrated manufacturer with
in house forging machining and assembly/test inspection
operations. With manufacturing facilities around the globe,
Bonney Forge is prepared to meet the needs of our distributors and the industry as a whole. Bonney Forge values its
relationship with DistributionNOW over the years. We wish
them continued success in the future.


http://www.MANAGEMENTTODAY-MAGAZINE.COM

Table of Contents for the Digital Edition of Management Today - Spring 2016

Contents
Management Today - Spring 2016 - Cover1
Management Today - Spring 2016 - Cover2
Management Today - Spring 2016 - 1
Management Today - Spring 2016 - Contents
Management Today - Spring 2016 - 3
Management Today - Spring 2016 - 4
Management Today - Spring 2016 - 5
Management Today - Spring 2016 - 6
Management Today - Spring 2016 - 7
Management Today - Spring 2016 - 8
Management Today - Spring 2016 - 9
Management Today - Spring 2016 - 10
Management Today - Spring 2016 - 11
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Management Today - Spring 2016 - 14
Management Today - Spring 2016 - 15
Management Today - Spring 2016 - 16
Management Today - Spring 2016 - 17
Management Today - Spring 2016 - 18
Management Today - Spring 2016 - 19
Management Today - Spring 2016 - 20
Management Today - Spring 2016 - 21
Management Today - Spring 2016 - 22
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Management Today - Spring 2016 - 25
Management Today - Spring 2016 - 26
Management Today - Spring 2016 - 27
Management Today - Spring 2016 - 28
Management Today - Spring 2016 - 29
Management Today - Spring 2016 - 30
Management Today - Spring 2016 - 31
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Management Today - Spring 2016 - 60
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Management Today - Spring 2016 - Cover3
Management Today - Spring 2016 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/mgt_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2016winter
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012fall
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012summer
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012spring
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012winter
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2011fall
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_20110607
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2011summer
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2011spring
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2011winter
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2010fall
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2010summer
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2010springsummer
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2010spring
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