Management Today - Spring 2016 - 30


PROFILES
ing the expenses burdened by customers to manage their supply chain, reducing product costs and minimizing
their inventory investment through
the deferment of working capital."
Managing relationships with customers and vendors is another top priority.
Customers range from transactional
relationships to integrated supply
partnerships. DNOW employs customer
relationship managers who are assigned
to key customers to drive the benefits
the company can bring from its scale,
technology and knowledge.
"When we have a strong commitment
and clear objectives, it enables us to
achieve remarkable benefits for our
customers," Workman says.
With regard to suppliers, DNOW
manages an approved manufacturers
list of vendors. It is more than just a
sourcing and procurement relationship.
"We use a managed category approach where our category directors
meet frequently with vendors to discuss
opportunities, perform quality assurance audits and provide feedback from
our customers," Workman says. "This
leads to evolutions in product quality,
improved features and benefits and
improved demand forecasting."
Seeking Opportunity
To help the company grow, DNOW has
been allocating capital toward acquisition
of higher value-add product lines and
solutions to further support and grow
areas such as process solutions, electrical,
valve actuation, artificial lift and integrated supply businesses. These investments
have been made in the United States and
Canada, as well as in Norway, the U.K.,
Mexico and the Philippines.
Organically, DNOW has been investing in training and developing people.
Tools and programs include talent
management, on-site branch manager
training, a yearlong HIPO program,

30

// DNOW's category directors meet frequently
with vendors to discuss opportunities, perform
audits and provide feedback from clients.

DNOWU and its Supply Chain Management Intern (SCMI) program.
"SCMI is a rotational-based program designed to attract, hire, train
and retain high-potential supply chain
employees and expose them to various

MANAGEMENTTODAY-MAGAZINE.COM SPRING 2016

Boltex Mfg. Co. provides world-class products to diversified markets ranging from energy, automotive and large,
off-road equipment manufacturing. Our manufacturing
capabilities provide customers with quality, as-forged
products to completely machined components ready for
assembly or installation. We welcome the challenge of
offering complete product development to satisfy the most
stringent requirements.


http://www.MANAGEMENTTODAY-MAGAZINE.COM

Table of Contents for the Digital Edition of Management Today - Spring 2016

Contents
Management Today - Spring 2016 - Cover1
Management Today - Spring 2016 - Cover2
Management Today - Spring 2016 - 1
Management Today - Spring 2016 - Contents
Management Today - Spring 2016 - 3
Management Today - Spring 2016 - 4
Management Today - Spring 2016 - 5
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Management Today - Spring 2016 - Cover3
Management Today - Spring 2016 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/mgt_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2016winter
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012fall
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http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012spring
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2012winter
http://www.nxtbook.com/nxtbooks/phoenix/mgt_2011fall
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_20110607
http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2011summer
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http://www.nxtbook.com/nxtbooks/businessmedia/mgt_2010fall
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