Management Today - Spring 2016 - 50


PROFILES

// Lakeview's strong reputation in the market
continues to draw guests to its hotels, even
during an economic decline.

Team Atmosphere
Lakeview's efforts are ultimately tied
to that goal of making its guests smile,
including its approach to employees.
"Make your staff happy and they'll
make your guests happy," Levit explains. The company's executives have
a hands-on leadership style, and strive
to eliminate divisions between themselves and hotel staff. This open atmo-

50

sphere has resulted in many employees
who have stuck with Lakeview for more
than 25 years, a fact the company takes
pride in.
"It's very much a family," Miller
explains. "It doesn't feel like it's a corporate philosophy; it feels like you're
a part of this team philosophy and the
employees want to be a part of that."
The company works to support its

MANAGEMENTTODAY-MAGAZINE.COM SPRING 2016

employees and develop their skills.
More than four years ago, Lakeview
implemented an online training program called Lakeview Management
University that includes videos and
testing tailored to the employee's role.
Lakeview is able to monitor the training to ensure employees are meeting
company standards.
The bulk of Lakeview's properties
are in the Alberta and British Columbia oil patch, but despite the industry
decline there, the company remains
resilient. Miller attributes that resilience to the low value of the Canadian
dollar encouraging people to vacation closer to home. Further, he says
Lakeview's reputation in the market is
drawing guests to its hotels.
"We have a passion for the service industry and that's our backbone: providing service to our guests," Levit adds. mt


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Table of Contents for the Digital Edition of Management Today - Spring 2016

Contents
Management Today - Spring 2016 - Cover1
Management Today - Spring 2016 - Cover2
Management Today - Spring 2016 - 1
Management Today - Spring 2016 - Contents
Management Today - Spring 2016 - 3
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Management Today - Spring 2016 - Cover3
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