Modern Home Builder - Fall 2017 - 67

over problem construction projects that are not being performed
to the standards of the client. The problems Wellington deals with
might range from projects going over budget, long delays, projects
that are poorly organized or maintained, or simply poorly performing general contractors that need to be replaced. "In certain
instances, we see mistakes being made by builders making bad decisions and taking shortcuts," Peters explains. "It easily results in
one big costly headache for the client."
In some cases, Peters will take over the entire project and rebid it altogether, replacing original subcontractors with his more
experienced subcontractors for the specific work that needs to be
performed. Other times, he is able to salvage the current working
relationships and get the project back on track. "In most cases I can
solve the problem," Peters notes. "In some cases, subcontractors
just have to be replaced due to a lack of experience or knowledge."
Wellington Homes also consults, settles and builds for clients
who have suffered major insurance losses or damages due to fire,
water or natural disasters.
"Most of the settlements are related to fire damage," Peters explains. "As it typically takes the insurance companies a lengthy time
to settle such issues, Wellington Homes will come in and expedite
the entire process to get the client back into their home in a more
timely manner."

ant questions, you can keep it a fun project; otherwise, it can be a
stressful project," Peters explains. "We want it to be a fun project for
our clients and keep the energy going in a positive direction."
Peters has unique approaches to design concepts as well. "I
get kitchen cabinet designs before I dig the foundation," he says.
"Many times I have heard clients say, 'I wish I had just one more
foot' for their kitchen design, I make sure we don't have those
problems, the kitchen is one of the most important rooms of
the house."
In his initial meetings with clients, Peters says he is happy to listen to all their ideas to really understand what they want to achieve
and work to incorporate those ideas in a cost-effective way. "We
build what clients are looking for; we don't give them a sales pitch
on what they need, " Peters says. "But if they need help we provide
our architects and designers to support their project needs."
Regardless of the type of project, Wellington Homes' success
boils down to Peters' interaction with his clientele. "I work very
hard to establish good working relations with my clients," Peters
says. "I always tell clients, 'When you pick a homebuilder, pick
someone you like because they will become your best friend for
the duration of the project." )

ELIMINATING PROBLEMS

In a perfect world, of course, accidents and disasters don't happen and homes get built on time and under budget. In their own
pursuit of perfection, Peters and Wellington Homes go all out to
create an enjoyable experience for his clients.
This entails asking a lot of questions upfront to ensure that clients
get what they want. "If you get a head start asking the most import-

Wellington Homes works hard to establish strong working relationships with its
clients by understanding their needs and communicating with them.

Fall 2017 www.mhb-magazine.com

67


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Table of Contents for the Digital Edition of Modern Home Builder - Fall 2017

Contents
Modern Home Builder - Fall 2017 - Cover1
Modern Home Builder - Fall 2017 - Cover2
Modern Home Builder - Fall 2017 - 1
Modern Home Builder - Fall 2017 - 2
Modern Home Builder - Fall 2017 - Contents
Modern Home Builder - Fall 2017 - 4
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Modern Home Builder - Fall 2017 - Cover3
Modern Home Builder - Fall 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2b
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http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1b
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