Modern Home Builder - Fall 2017 - 74
Atchison Heller Construction
Atchison Heller works on numerous projects simultaneously.
experience on every project, which includes the way we communicate with clients and handle paperwork."
Atchison Heller typically works on 12 to 15 projects simultaneously. "Communication and logistics play a critical role in managing all of these projects," Heller adds. "One of our employees is
dedicated to customer service so that the communication is always
there. Our customers always have someone to talk to about whatever concerns they may have. We try to take the hassle out of the
process and keep our clients happy."
'A CULTURE OF YES'
Atchison Heller's five-star customer experience begins with the
first meeting it has with clients and continues long after its projects are complete. "We are very transparent on the front end,"
says Austin Heller, a project manager for the company and Steve
Heller's son. "Our customers enjoy knowing every aspect of
what we're doing.
"Our transparency sets us apart," he adds. "We have a culture of
'yes,' - we want people to trust us and establish relationships with
us that will last for many years."
Each of the company's project managers and superintendents
takes a personal approach to communicating with clients. This includes maintaining a regular presence on jobsites to ensure quality
control and frequent digital and in-person updates. "There's a oneon-one relationship with clients once the job begins," Austin Heller
says. "We almost become a part of their family."
Subcontractor relationships also are vital to the 11-person com74
www.mhb-magazine.com Fall 2017
pany's mission. "All of our subcontractors are people we've maintained long relationships with over the years," Atchison says. "This
has helped us maintain the level of quality we have now become
known for. So we don't try to find the cheapest people to work
with, we call on the people that we know will provide the quality
we need, and understand what we're looking for as a company."
'BUILDING WITH IMPACT'
Atchison Heller recently applied its expertise to a craftsman-style
home in southeast Lexington. The home - known as Prather Road
- includes a fully finished basement, theater room, entertainment
area on the first floor, large second-floor office and three-car garage. The home also includes a covered front porch, five suite-style
bedrooms and five-and-a-half bathrooms. The 6,500-square-foot
home was completed in roughly 12 months.
"For the first time in many years, we designed a custom home to
our specifications," Atchison says. "We developed the plans, and did
all of the interior and exterior design work before the client even
/Pieratt's/ When Atchison Heller Construction wanted to partner with a
home appliance provider capable of rapid response, open communication, and reliable collaboration, Pieratt's enthusiasm for providing premier
home appliances with the highest standards for customer satisfaction
proved to be a perfect fit. As a 71 year old family-owned and locally-operated home furnishings retailer of appliances, electronics, furniture, &
mattresses, Pieratt's delivers a consistently superior experience, and
creates added value for Atchison Heller's substantial and growing homeowner base. From the selection process to ownership and beyond, the
Pieratt's experience provides customers a complete home appliance solution including sales, installation, and service that meets the demanding
expectations of today's home buyers.