Modern Home Builder - Fall 2017 - 84

Cipriani Remodeling Solutions

The Right
Combo

Cipriani Remodeling Solutions strives to
provide clients with an unmatched
customer experience. BY BIANCA HERRON

Jay Cipriani launched Cipriani Remodeling Solutions after

Cipriani Remodeling Solutions aims to continue looking for ways to provide great experiences for clients.

" With successful projects we create

raving fans, who in turn make referrals,
which makes our phone ring.

"

JAY CIPRIANI, FOUNDER AND OWNER

PROFILE
CIPRIANI REMODELING SOLUTIONS
www.ciprianiremodelingsolutions.com / Revenue:
$5.3 million / Specialty: Design/build remodeling

84

www.mhb-magazine.com Fall 2017

graduating from high school nearly 40 years ago.With 24 employees
today, the design/build remodeling company has completed 4,000
projects, which have included additions, kitchens, bathrooms and
home renovations.
Since founding the company, Owner Jay Cipriani says he is
most proud of the processes and systems he has implemented
over the years. For instance, the Woodbury, N.J.-based company
uses 3-D design software to provide clients with an exact idea
of what their finished project will look like before Cipriani even
starts the process.
"This software has allowed us to be successful," he says. "With
successful projects we create raving fans, who in turn make referrals, which makes our phone ring."

PERSONALIZED EXPERIENCE

For Cipriani Remodeling Solutions, remodeling is more of an experience than a project. That is why it developed a five-step process - listen, design, refine, define and build - to ensure every
client has a great outcome.
"We say vision drives structure, structure drives processes and
processes drive outcomes," Jay Cipriani explains. "Our slogan is
'we listen better and care more.' There have been many times
during consultations [when] we have been told we do things our
competition doesn't, such as taking copious notes, measurements
and pictures."
After listening intently to a potential client's needs, Cipriani Remodeling Solutions then assesses their needs to design the project.
"We ask them what their preferences are for color and lighting, for
example," Cipriani explains. "We then design the project on our
3-D software, and provide clients with an estimate."
If a potential client decides to move forward, the company then
refines the project by walking them through the process of selecting numerous materials, including countertops, cabinetry and
flooring tiles. "This can be a very time-consuming and confusing
process, so we'll go shopping with them to select everything and
get the best deals possible," Cipriani says.
The project is then defined with a "very detailed" agreement


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Table of Contents for the Digital Edition of Modern Home Builder - Fall 2017

Contents
Modern Home Builder - Fall 2017 - Cover1
Modern Home Builder - Fall 2017 - Cover2
Modern Home Builder - Fall 2017 - 1
Modern Home Builder - Fall 2017 - 2
Modern Home Builder - Fall 2017 - Contents
Modern Home Builder - Fall 2017 - 4
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Modern Home Builder - Fall 2017 - Cover3
Modern Home Builder - Fall 2017 - Cover4
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