Modern Home Builder - Fall 2017 - 85

that is easy to understand for both parties. "For example, it lists
the brand name, color, size and quantity for everything that's going
into the project," Cipriani explains. "Once a client signs the final
agreement, we start building the project to meet their exact needs
and specifications."

CUSTOMER FIRST

Cipriani Remodeling Solutions trains its 24 employees - five of
whom are designers and the rest field personnel - on several
different things to ensure its clients have a great experience. For
instance, the company aims to always be a homeowner's expert,
which is why its team has to be well educated on the latest installation techniques and products in the industry.
The company also trains its staff on the importance of being
trustworthy and delivering on any promises they make to clients.
"We talk about how we'll take care of the homeowner's house,
and the importance of how they are trusting us to be around
their belongings, children and pets," Cipriani explains. "We also
communicate with them daily to keep them up-to-speed on any
pertinent information."
Additionally, the company trains its staff to be considerate of
clients' living conditions during a project, and the importance of
being friendly and optimistic throughout a project. "We want our
team members in the home and office to be those things for our
clients," Cipriani says, noting that those same values are extended
to its trade partners as well.
"They are very important to our success, and we invite them to
our training meetings where we discuss safety, customer service
and communication issues," he says.
The company has longstanding relationships with many of its
trade partners, which helps with quality control and the customer
experience. "At the end of each job we provide the homeowner
with a survey," Cipriani notes. "One of the questions asks if they
enjoyed our trade partners in their home, to which we receive a
lot of positive feedback. So it's also important to have friendly and
optimistic trade partners in our clients' homes."
As Cipriani looks ahead, Cipriani Remodeling Solutions aims
to continue looking for new and innovative ways to provide great
experiences for its clients. "We've been able to do that so far with
technology," Cipriani explains. "For example, we were one of the
first remodelers in south Jersey to use 3-D software," he says.
Cipriani adds that the company is now integrating Amazon's
wireless smart speaker Echo into its projects, specifically into
clients' kitchens.
"It can control the homeowners' lights, alarm systems, music
and much more," Cipriani notes. "We're looking forward to finding more innovative ways to stay in the forefront. From marketing,
to those who work in the field, to design, we have a terrific team.
I'm very grateful and fortunate to have this great staff." )
Fall 2017 www.mhb-magazine.com

85


http://www.mhb-magazine.com

Table of Contents for the Digital Edition of Modern Home Builder - Fall 2017

Contents
Modern Home Builder - Fall 2017 - Cover1
Modern Home Builder - Fall 2017 - Cover2
Modern Home Builder - Fall 2017 - 1
Modern Home Builder - Fall 2017 - 2
Modern Home Builder - Fall 2017 - Contents
Modern Home Builder - Fall 2017 - 4
Modern Home Builder - Fall 2017 - 5
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Modern Home Builder - Fall 2017 - Cover3
Modern Home Builder - Fall 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue4a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol6issue4
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol6issue3
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol6issue2
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol6issue1
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2018winter
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http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2017summervol2
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2017summervol1
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2017spring
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_2016summer
http://www.nxtbook.com/nxtbooks/phoenix/mhb_2016spring
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http://www.nxtbook.com/nxtbooks/phoenix/mhb_2015fall
http://www.nxtbook.com/nxtbooks/phoenix/mhb_2015springsummer
http://www.nxtbook.com/nxtbooks/phoenix/mhb_2015winter
http://www.nxtbook.com/nxtbooks/phoenix/mhb_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/mhb_2014summer
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http://www.nxtbook.com/nxtbooks/phoenix/mhb_2013fall
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