Modern Home Builder - Fall 2017 - 85
that is easy to understand for both parties. "For example, it lists
the brand name, color, size and quantity for everything that's going
into the project," Cipriani explains. "Once a client signs the final
agreement, we start building the project to meet their exact needs
Cipriani Remodeling Solutions trains its 24 employees - five of
whom are designers and the rest field personnel - on several
different things to ensure its clients have a great experience. For
instance, the company aims to always be a homeowner's expert,
which is why its team has to be well educated on the latest installation techniques and products in the industry.
The company also trains its staff on the importance of being
trustworthy and delivering on any promises they make to clients.
"We talk about how we'll take care of the homeowner's house,
and the importance of how they are trusting us to be around
their belongings, children and pets," Cipriani explains. "We also
communicate with them daily to keep them up-to-speed on any
Additionally, the company trains its staff to be considerate of
clients' living conditions during a project, and the importance of
being friendly and optimistic throughout a project. "We want our
team members in the home and office to be those things for our
clients," Cipriani says, noting that those same values are extended
to its trade partners as well.
"They are very important to our success, and we invite them to
our training meetings where we discuss safety, customer service
and communication issues," he says.
The company has longstanding relationships with many of its
trade partners, which helps with quality control and the customer
experience. "At the end of each job we provide the homeowner
with a survey," Cipriani notes. "One of the questions asks if they
enjoyed our trade partners in their home, to which we receive a
lot of positive feedback. So it's also important to have friendly and
optimistic trade partners in our clients' homes."
As Cipriani looks ahead, Cipriani Remodeling Solutions aims
to continue looking for new and innovative ways to provide great
experiences for its clients. "We've been able to do that so far with
technology," Cipriani explains. "For example, we were one of the
first remodelers in south Jersey to use 3-D software," he says.
Cipriani adds that the company is now integrating Amazon's
wireless smart speaker Echo into its projects, specifically into
"It can control the homeowners' lights, alarm systems, music
and much more," Cipriani notes. "We're looking forward to finding more innovative ways to stay in the forefront. From marketing,
to those who work in the field, to design, we have a terrific team.
I'm very grateful and fortunate to have this great staff." )
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