Modern Home Builder - Winter 2017 - 39

their expectations and do our best to meet them," he says. "[We
focus on] really catering to their needs."
Keeping close to the customer also helps Kellogg Brothers adapt
to changes. "Hopefully, we can forecast major changes before anything's constructed, streamline and keep costs down," Kellogg says.
"But when they do come about, we'll certainly go ahead, price a
change order for them and get their approval before continuing."
Additionally, subcontractors are a very important part of Kellogg Brothers' business. "We really have a core group of subs that
we use," Kellogg says. "Sometimes any particular trade will have a
couple, but we've got a long history with ours.
"All of our subs and employees have worked together on projects for many years," he says, noting that this helps the company
maintain a "team" environment. "We try to make sure everybody is
on the same page and works together."

SATISFIED CLIENTS
Kellogg has a long history in his family's company. "I grew up on
job sites and worked summers and weekends for the family business," he recalls, noting that he joined it full time 15 years ago.
After the recession, he says, Kellogg Brothers' volume of busi-

ness shrank. "Every year, you can have a lot of calls for new projects, but sometimes it's a little lighter on the calls and you have to
search for the business," he admits.
That is where Kellogg Brothers' repeat customers help.
"We've found that, historically, our clients are our marketing,"
he says. "Almost all of our business comes from referrals. Maintaining 100 percent satisfied clients keeps business flowing in."
He predicts Kellogg Brothers will continue to succeed as it follows
its business model of satisfying clients. "I see us going forward and not
expanding much, but maintaining our core focus, which is to build [a
few] exceptional homes, rather than a lot of average homes," he says. )
/Lucci Electric/ has been brightening lives throughout Fairfield and Westchester
Counties in Connecticut for more than 50 years, with a wide range of offerings for
contractors, residential and commercial clients. We pride ourselves on being able
to handle all facets of any project from design to implementation, and ongoing
service. No matter what size project, our goal is to provide excellent service of the
highest quality and make our customers' lives easier, better and brighter.
Lucci Electric has remained on the cutting edge of technology with expertise in
the latest Smart Home devices and connections. We can apply this expertise to:
lighting solutions that transform your home, advanced technologies and systems
that simplify your life through central and remote controls, dimmers and motion
sensors that conserve valuable energy, and complete generator installations and
services that protect your family, home and business.

Winter 2017 www.mhb-magazine.com

39


http://www.mhb-magazine.com

Table of Contents for the Digital Edition of Modern Home Builder - Winter 2017

Contents
Modern Home Builder - Winter 2017 - Cover1
Modern Home Builder - Winter 2017 - Cover2
Modern Home Builder - Winter 2017 - 1
Modern Home Builder - Winter 2017 - 2
Modern Home Builder - Winter 2017 - 3
Modern Home Builder - Winter 2017 - Contents
Modern Home Builder - Winter 2017 - 5
Modern Home Builder - Winter 2017 - 6
Modern Home Builder - Winter 2017 - 7
Modern Home Builder - Winter 2017 - 8
Modern Home Builder - Winter 2017 - 9
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Modern Home Builder - Winter 2017 - Cover3
Modern Home Builder - Winter 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue4b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue4a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue3a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1b
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol6issue4
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