Modern Home Builder - Winter 2017 - 68

Capstone Construction

Rest
Assured
Capstone Construction focuses on homeowners' needs and quality work during
insurance restoration. BYJANICE HOPPE-SPIERS

Whether it is an act of Mother Nature that causes a tree

A tree landed on this home during a 2014 windstorm, causing roof and structural damage
(before photo at right). Capstone repaired the home (above) as if it never happened.

" We like this business model because
we create a culture here that promotes
who we are and what we believe.

"

PAT CUMMINGS, PRESIDENT

PROFILE
CAPSTONE CONSTRUCTION
www.capstone247.com / Revenue: $10 million /
Headquarters: Spokane, Wash. / Employees: 50 /

68

www.mhb-magazine.com Winter 2017

to fall on the roof of one's home or a broken pipe that floods the
basement while you're on vacation, Capstone Construction is
there for homeowners when disaster strikes. As insurance restoration specialists, "we work for the customers, not for the insurance companies," owner Pat Cummings says. "I'm serving you."
Cummings founded the Spokane,Wash.-based company in 1990
- a little more than a decade after he got started in the industry
as a framer. His career led him to insurance restoration of commercial and residential buildings, which today is Capstone's breadand-butter. In addition, Capstone also offers remodeling and new
home construction services.
Capstone started 26 years ago with six employees and has
grown to employ around 50 people today. "We have nine crews,
which means this last year it's been crazy," Cummings explains.
"We have nine different crews with each performing about 10 jobs
at a time. Last year on Nov. 17, a huge storm came through with
117-mile-per-hour winds that resulted in roof and structure damage to houses. We took 400 calls in two days. When there is a fire
or flood, that's how we get our jobs and those things are happening
every day."

CREATING A CULTURE
The company's workforce is split into contents and structure
crews. Contents crews pack up all the damaged household items
and digitally catalogue everything. "We take pictures of individual items as they are being packed up and number them so we
know where everything is while it is loaded into six-foot-tall crates
stacked three high in our warehouse," Cummings explains. "The
contents crews then clean what is cleanable and sometimes we restore an antique table that has a burn mark, for example."
After all the household items are removed, Capstone's structure
crews begin rebuilding the home. "All of our employees work right
for us," Cummings notes. "We hire all our own employees; I interview them myself. We like this business model because we create a
culture here that promotes who we are and what we believe."
Crew members are cross-trained to perform multiple tasks on
the jobsite, but Capstone does hire subcontractors to perform the


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Table of Contents for the Digital Edition of Modern Home Builder - Winter 2017

Contents
Modern Home Builder - Winter 2017 - Cover1
Modern Home Builder - Winter 2017 - Cover2
Modern Home Builder - Winter 2017 - 1
Modern Home Builder - Winter 2017 - 2
Modern Home Builder - Winter 2017 - 3
Modern Home Builder - Winter 2017 - Contents
Modern Home Builder - Winter 2017 - 5
Modern Home Builder - Winter 2017 - 6
Modern Home Builder - Winter 2017 - 7
Modern Home Builder - Winter 2017 - 8
Modern Home Builder - Winter 2017 - 9
Modern Home Builder - Winter 2017 - 10
Modern Home Builder - Winter 2017 - 11
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Modern Home Builder - Winter 2017 - Cover3
Modern Home Builder - Winter 2017 - Cover4
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http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue4a
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http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/mhb_vol7issue1b
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