Modern Home Builder 2018 - Volume 6, Issue 2 - 70
Insight Homes also determines its houses' long-term effects.
These processes, he adds, are performed in cooperation with
homeowners. "We explain to them what we're doing and as if they
want to be a part of it in their house," Elliott says.
"We're always trying to fine-tune everything," he says, noting
that this comes into play with the use of green features. "While
most homebuilders consider green from the standpoint of saving
the planet, we certainly are saving the planet and have returned
millions of dollars of savings to the local economy that would be
certainly spent on energy."
It may cost more to use the features that Insight Homes prefers,
but clients "will have that extra cost more than paid for by the
savings in energy well before they're done with the house," Elliott
says. "That makes it make sense."
THE CLIENT'S HUB
Insight Homes assigns a customer care specialist as soon as clients sign a contract to ensure
good communication between parties.
www.mhb-magazine.com Volume 6, Issue 2
Insight Homes prides itself on strong communication with its clients where they regularly receive consistent, correct information.
When buyers make a purchase with homebuilders, they often
work with the company's sales team, building crews and administrative department.
Sometimes things can be miscommunicated as customers move
between departments. "What will happen is the person says,
'That's not what I was told by the previous department,'" Elliott
explains. "They may have misheard it, but they're already [working
with] the next department."
Insight Homes ensures a steady flow of information by assigning
a customer care specialist as soon as clients sign a contract. "That
care specialist stays with that customer and they're with that customer all the time until their house is completed," he says.
This approach has eliminated confusion drastically for Insight
Homes' customers. "They become the hub to the customer and the
hub internally," Elliott says.