Manufacturing Today - September/October 2016 - 162

Benchmark Tool and Machine
www.benchmarktool.net / Revenue: $20 million / HQ: Pelham, Tenn. / Employees: 72 /
Specialty: Steel bulk containers / Jeff Hendrix, president: "We always speak from the heart."

South

inson said that shorter work week
has led to more fulfilled employees
and better production. "I think people are finally starting to catch on
to the fact that if people are happy
at home and inside spiritually they
tend to be more productive," he says.

Expanding Capabilities

benchmark tool and
machine says being open
and honest with employees
leads to mutual respect.

Steel Resolve

benchmark emerged from the recession as a
leader in quality for steel containers and racks.
by tim o'connor
One of the key things Benchmark
Tool and Machine prides itself on
is its transparency with employees. Daily and hourly targets are
posted where employees can see
them. Workers know the production schedule for the coming week
and understand what they need
to accomplish before going home.
Leaders have daily meetings with
employees where they talk about
the previous day's output and accept feedback from workers on how
to improve production. "We always
speak the truth, we always speak
162

manufacturing-today.com SEPTEMBER/ OCTOBER 2016

from our heart and we always tell
you what we feel," principal and
Operations Manager Jeff Robinson
says. "And we try to pass that culture on to the people on the floor."
Robinson believes that the truth
sets you free and also builds a strong
company. It's an approach that's tied
to the family atmosphere Benchmark wants to build with its employees. The company believes workers
should not only have a successful
business life, but a strong family life,
which is why it operates only four
days a week with 10 hour shifts. Rob-

Benchmark was founded in December 2005 as a machining business
supporting the automotive and earth
moving industries. The company
built items such as dies, molds, test
equipment and quality gauges for
large Tier 1 automotive suppliers. As
Benchmark grew, it realized it needed
its own tooling shop to support the
manufacturing business. Customer
trust in Benchmark quickly grew and
one of the company's clients eventually asked the company if it could
build steel bulk containers for transporting products from Tier 1 suppliers to OEMs. Benchmark accepted
the challenge and began manufacturing steel containers in 2008, which
remains its predominate business today. "Whenever you do a bang-up job
for a customer they're always looking
for other things you may be able to accomplish to support their company,"
President Jeff Hendrix says.
Today, the company also manufactures shelf racks, fixed arm racks,
bag racks and bulk bins out of its
67,000-square-foot facility in Pelham, Tenn.
Hendrix believes Benchmark's reputation for quality sets it apart from
other bulk container producers. "Our
customers have the confidence in us
that once we submit a schedule we're
able on our side to get them what they
need," he says. Benchmark has an inhouse design department, allowing
it to make adjustments on its own
without the need for an outside firm


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Table of Contents for the Digital Edition of Manufacturing Today - September/October 2016

Contents
Manufacturing Today - September/October 2016 - Cover1
Manufacturing Today - September/October 2016 - Cover2
Manufacturing Today - September/October 2016 - 1
Manufacturing Today - September/October 2016 - 2
Manufacturing Today - September/October 2016 - Contents
Manufacturing Today - September/October 2016 - 4
Manufacturing Today - September/October 2016 - 5
Manufacturing Today - September/October 2016 - 6
Manufacturing Today - September/October 2016 - 7
Manufacturing Today - September/October 2016 - 8
Manufacturing Today - September/October 2016 - 9
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Manufacturing Today - September/October 2016 - 105
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Manufacturing Today - September/October 2016 - 168
Manufacturing Today - September/October 2016 - Cover3
Manufacturing Today - September/October 2016 - Cover4
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