Manufacturing Today - September/October 2016 - 25

Extron Inc.

West

Rave Reviews

the company says it expects
to benefit from the return of
manufacturing operations to
north america.

uct has been built," Duggal adds. "So
we provide pre- and post-sale operational solutions, which gives our
customers an end-to-end solution."
This includes returns management
services after the product goes out
into the marketplace. "We solve this
very challenging need, even for things
we didn't build," Nesbit says.
"We also handle post-warranty
returns," he says. "It makes a whole
lot of sense for the manufacturers to
help customers remain happy with
their purchases even long after the
warranty period."
For markets in which Proof of Concept sales are critical, Extron also offers "demo loaner solutions, which
support sales efforts through a try-before-you-buy program," he continues.
"We handle getting demo assets into

"we love it when we
discover a potential
customer who has begun to question the
old way. they realize
that they need this,
and they look for people who can do this."
- Sandeep Duggal
the field, and then we ship out the actual items after the customer decides
they want to buy."
All these services are enabled by Extron's custom-built IT and reporting
systems. These capture the complex
data required by OEMs, including
ASN information, multi-level serial
numbers, returns data, tracking information and much more.

Extron Inc. has won praise from its customers,
which include Eric Stang, the former chairman and
CEO of Lexar Media Inc. "Extron has been a major
supporter of Lexar's growth and success," he said in
a statement.
"Over several years of 50 percent to 100
percent-plus growth per year, Extron provided
flexible, customized solutions and continuing cost
reductions to allow Lexar to stay competitive and
remain responsive to its customers," he said.
Bob Wilson, the former chairman and CEO of Modulus Video Inc., also was pleased with its work. "Extron
provided us with a high-quality, speedy and flexible
supply chain solution that allowed us to get to market
quickly, reduce costs and work with a partner who
could solve our turnkey operations and logistics needs
for our demanding, world-class customers," he said.
Former Meru Networks Vice President of Operations Keith Matasci also was pleased with the company's work. "Extron is Meru Networks' domestic
operations partner," he said.
"They provide invaluable service functions, including warehousing final configuration operations,
logistics coordination and same-day urgent customer support shipments," he said. "Extron has been
extremely responsive and flexible to our expanding
product portfolio and demanding customer delivery
requirements."
According to former Motorola Program Manager
Gary Gregory, Extron also helped the company
achieve its production goals every quarter. "Our
significantly increased demand was met by Extron
and exceeded even our expectations," he said.
"The responsiveness and attention to detail of
[their] team members were key elements to our
success," he added. "We are looking forward to
continued success with Extron."

Making Good Sense
Duggal sees a strong future for Extron
with its last-mile services. "To paraphrase Ross Perot, there's going to be
a huge sucking sound of jobs moving
back on-shore as people figure out the
economics," he says.
When they do, Extron will be there
"to help customers quickly analyze
what specific structure makes sense
for each product," he says.
The company also plans to expand
its footprint. "We're already outgrowing our 120,000-square-foot facility
and expecting to add another location
here in the Bay Area," Duggal says. mt
SEPTEMBER/OCTOBER 2016 manufacturing-today.com

25


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Table of Contents for the Digital Edition of Manufacturing Today - September/October 2016

Contents
Manufacturing Today - September/October 2016 - Cover1
Manufacturing Today - September/October 2016 - Cover2
Manufacturing Today - September/October 2016 - 1
Manufacturing Today - September/October 2016 - 2
Manufacturing Today - September/October 2016 - Contents
Manufacturing Today - September/October 2016 - 4
Manufacturing Today - September/October 2016 - 5
Manufacturing Today - September/October 2016 - 6
Manufacturing Today - September/October 2016 - 7
Manufacturing Today - September/October 2016 - 8
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Manufacturing Today - September/October 2016 - Cover3
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