Manufacturing Today - November/December 2016 - 139

Hausner Hard Chrome

things because no matter where the need was anyone
could get the truck, anyone could help with shipping,"
Hausner says.
HHC's versatility enables the company to stay efficient.
The company employs about 45 people at its plant in Elk
Grove Village and another 90 at its facility in Owensboro.
Each facility has its own specializations. The Illinois plant
contains HHC's thermal spray division (HIC) and uses
robotics to apply various coatings. Meanwhile, the company's on-site 24-hour support division is housed in Kentucky. HHC is also looking to bring robotic coating applications to the Owensboro plant in the near future.
The Owensboro plant is HHC's largest facility and
can process larger components such as a 90,000-pound
motor armature. The plant's large machine shop allows
HHC to provide comprehensive machining with better
response times. "All of that was aimed at being a greater
service to the customer," Hausner says.

Service Mentality

South

Although he is retired, Wolfgang Hausner remains a
major influence on HHC. His sons regularly seek his advice on technical questions and try to mimic the business
lesson they learned from their father: No problem is impossible with the right work ethic and innovative thinking. "When we were asked how we were going to solve
this problem for a customer, there was always a focused
determination to find the solution and 'no' was not an acceptable answer," Hausner says.
The brothers continue to follow the solutions approach their father cemented into HHC reputation. "We
are proud of it being a family business in that we just have
such an innovative team. That all drives back to our dad,"
Hausner says. "We want to acknowledge our dad (Wolf
Hausner) for what he has accomplished in building this
company and caring for its employees. As two Christian
brothers, we also take very seriously the responsibility
we have been entrusted with by our dad, our employees,
their families and by God who continues to guide, bless
and sustain this company to his honor and glory." mt

HHC's industry-leading capabilities are matched by its
customer service. The company maintains four on-site
crews that can be dispatched to anywhere in the country
to provide 24-hour support to customers. Each crew has
a truck stocked with equipment that allows the team to
perform a variety of metal restoration services on-site.
Customer service is an extension of HHC's belief in
quality work. Often times, the company is asked to recoat
parts where the metal has been worn away over time.
HHC's application specialists don't simply try to sell
those customers a product selection, but a solution that
results in the best coating option to ensure that a remanufactured part holds up over time. "That's kind of where
we specialize - being remanufacturing application engineers," Hausner says. "We're going to partner with them
[the customer] for a unique solution for their situation."

Maintaining Quality
HHC prides itself on developing lasting solutions for
its customers. Hausner says some competitors are undercutting the market by using inferior coatings to reduce cost and create repeat business through repairs.
But HHC believes in finding the right type and quality of
coating for the component to maximize run time on the
parts and reduce maintenance downtown, creating better value over time. "When you put an inferior [component] in the machine the parts are going to prematurely
fail," Hauser says. "Are you really saving anything?"
NOVEMBER/DECEMBER 2016 manufacturing-today.com

139


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Table of Contents for the Digital Edition of Manufacturing Today - November/December 2016

Table Of Contents
Manufacturing Today - November/December 2016 - Cover1
Manufacturing Today - November/December 2016 - Cover2
Manufacturing Today - November/December 2016 - 1
Manufacturing Today - November/December 2016 - Table Of Contents
Manufacturing Today - November/December 2016 - 3
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Manufacturing Today - November/December 2016 - Cover3
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