Manufacturing Today - January/February 2017 - 73

FinishMaster Inc.

president and coo steve arndt
considers finishmaster's team to
be the best in the industry because
of the care they take in their work.

Midwest

good processes in place so we can provide the best support for our customers. We utilize the same practices we
have internally with our customers and vendors to help
them grow their business. They hold us accountable to
the goals, processes and improvement plans we build together. Our core values are a constant reminder to be part
of the solution, look for the next best answer and leave
things better than we found it."
FinishMaster's goals wouldn't be met without the dedication of its 1,800-strong team. "They have a real desire
to make sure our customers see them as a value-added
component of their business," Arndt says. "Our vision
statement says our goal is to be a key factor in customer success and our team members strive every day to do
that. I think we have the best in the industry. They care
and know we have a responsibility to take care of customers, vendors and fellow team members. We are just a
large family business that grew through acquisitions, but
we never really lost the family culture. Any company that
can keep that will succeed in the long run." mt

target for new products. When it comes to our vendors,
we really believe they are a key part of our success. We
work closely with them to drive growth of new products
and important initiatives.
"In that sense, it's a partnership," he adds. "The only way
we can do that is with consistent communication from top
to bottom. One of the things we take great pride in is working very hard to build and maintain great relationships."
In addition to providing the best products from its
vendor partners, another one of FinishMaster's goals is
to maintain 98 percent on-time delivery to its customers. Branches are replenished at least once a week and the
team works diligently to ensure it has enough or more
than enough product so customers don't run out. "Product is one of those key measurements customers look at,"
Arndt says. "We can provide them with a lot of data and
be a great partner, but we have to have product available
to them when they need it."
FinishMaster is in the final stages of opening its fourth
distribution center in Moorestown, N.J. With the addition of this distribution center, all FinishMaster branches are within one-day delivery. FinishMaster plans to
open another one both this year and in 2018.
"Success starts with setting goals for productivity,
whether at the distribution center, at our branches, or
with our customers and vendors," Arndt explains. "Our
job is to set goals, measure them and ensure we have
JANUARY/FEBRUARY 2017 manufacturing-today.com

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Table of Contents for the Digital Edition of Manufacturing Today - January/February 2017

Table Of Contents
Manufacturing Today - January/February 2017 - Cover1
Manufacturing Today - January/February 2017 - Cover2
Manufacturing Today - January/February 2017 - 1
Manufacturing Today - January/February 2017 - Table Of Contents
Manufacturing Today - January/February 2017 - 3
Manufacturing Today - January/February 2017 - 4
Manufacturing Today - January/February 2017 - 5
Manufacturing Today - January/February 2017 - 6
Manufacturing Today - January/February 2017 - 7
Manufacturing Today - January/February 2017 - 8
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Manufacturing Today - January/February 2017 - 42
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Manufacturing Today - January/February 2017 - 65
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Manufacturing Today - January/February 2017 - 67
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Manufacturing Today - January/February 2017 - 69
Manufacturing Today - January/February 2017 - 70
Manufacturing Today - January/February 2017 - 71
Manufacturing Today - January/February 2017 - 72
Manufacturing Today - January/February 2017 - 73
Manufacturing Today - January/February 2017 - 74
Manufacturing Today - January/February 2017 - 75
Manufacturing Today - January/February 2017 - 76
Manufacturing Today - January/February 2017 - 77
Manufacturing Today - January/February 2017 - 78
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Manufacturing Today - January/February 2017 - 85
Manufacturing Today - January/February 2017 - 86
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Manufacturing Today - January/February 2017 - 88
Manufacturing Today - January/February 2017 - 89
Manufacturing Today - January/February 2017 - 90
Manufacturing Today - January/February 2017 - 91
Manufacturing Today - January/February 2017 - 92
Manufacturing Today - January/February 2017 - 93
Manufacturing Today - January/February 2017 - 94
Manufacturing Today - January/February 2017 - 95
Manufacturing Today - January/February 2017 - 96
Manufacturing Today - January/February 2017 - 97
Manufacturing Today - January/February 2017 - 98
Manufacturing Today - January/February 2017 - 99
Manufacturing Today - January/February 2017 - 100
Manufacturing Today - January/February 2017 - 101
Manufacturing Today - January/February 2017 - 102
Manufacturing Today - January/February 2017 - 103
Manufacturing Today - January/February 2017 - 104
Manufacturing Today - January/February 2017 - 105
Manufacturing Today - January/February 2017 - 106
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Manufacturing Today - January/February 2017 - 135
Manufacturing Today - January/February 2017 - 136
Manufacturing Today - January/February 2017 - Cover3
Manufacturing Today - January/February 2017 - Cover4
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